Puente Hills Chevrolet

Poor car buying experience at this dealership. From someone that currently works in the car business it’s as xxxxty as would be expected from a dealership that employs management with zero integri From someone that currently works in the car business it’s as xxxxty as would be expected from a dealership that employs management with zero integrity. The car was offered as a new car but turns out it was an unwind. We pointed out the paint damage in the front bumper. The manager came out saying “yes it has to be taken care of its a new car” 15 minutes later “the boss wont fix it…were losing too much money”. When we were leaving we were given one key. I asked about getting the second key. I was told “it’s in our used car area we will get it to you tomorrow” I requested a due bill stating that I would get that second key. Another manager comes out “i cant give you a due bill because there is already a second key we just need to have access to it tomorrow and we’ll even take it to you”. Next day I get a call from the first sales manager we spoke to and says they couldn’t find the key and cant give me a key because “his boss” says they lost too much money selling the car. But he can give me a discount. I told him no that I needed that second key and was told by another manager I would get it. His response “I don’t know why he would tell you that”. This dealership brings in hundreds of thousands of dollars or more every month. Trust me that these are the kind of people that would never say “we made too much money on this deal lets give some back to the customer”. So I could careless how much you lost on one deal. I feel sorry for sales people that work for places like this with weak management and zero integrity but I’ll make sure that every person I know does not set foot at this store. I’ll post this review in every review site and post it on social media for everyone looking for a Chevrolet or preowned car to see. More

Awful dealership. After dealing with multiple car dealers this one is the worst one I spoke with. They waisted so much of my time. I sat there in their office for 3 ho After dealing with multiple car dealers this one is the worst one I spoke with. They waisted so much of my time. I sat there in their office for 3 hours for nothing. They lie about their prices and their cars and the accessories. Terrible awful place! More

Crazy 10k mark. Dealer wanted to add protection plan. And low jack for another 2k Dealer wanted to add protection plan. And low jack for another 2k More

My experience was really great. I really appreciate the service that I got from Andres Palomares because he was very attentive and answered all of my questions. service that I got from Andres Palomares because he was very attentive and answered all of my questions. More

Great service, found the car I was looking for thanks to Gabriel gomez gave me a great deal. Was in and out very quick and easy Gabriel gomez gave me a great deal. Was in and out very quick and easy More

Really upset, I called the day before and Zac in parts was great , found me a tire at another dealer had it picked up Friday morning and called me to come have it put on. Arrived at 11 1:40 pm I am still was great , found me a tire at another dealer had it picked up Friday morning and called me to come have it put on. Arrived at 11 1:40 pm I am still here waiting for service to put on 1 tire, they knew I was headed out of town but did not expidite the process More

Albaro S. was laid back and helpful today as I bought a Chevy bolt. Dealers that aren’t pushy but rather just helpful. Chevy bolt. Dealers that aren’t pushy but rather just helpful. More

Unhappy Customer I made an appt. to have a recall services done on my chevy volt. I showed up on 6/29/19 at 810am. Appts & non-appts are taken at the same time. Why I made an appt. to have a recall services done on my chevy volt. I showed up on 6/29/19 at 810am. Appts & non-appts are taken at the same time. Why make an appt.? Long line for service dept. Car behind me asked if I could move up so he could get through the drieway to get to his job at the dodge dealership. I move my car sidways in the line but the back of my car is still in the line. The line starts to move and the car behind me zooms in and kicks me out of the line. I try to get back in and the 2nd car behind me refuses to let me in. Now no one will let me back in. I've been waiting 20 min in line. I leave my car and walk to the service dept. I speak w/ Jerry who tells me he will assist me as soon as he is done with his customer. He doesn't and proceeds to assist the next customer in line. I speak with Jerry again and he says he will help me. He speaks to the customer that kicked me out of the lane in Spanish. He then moves on to speak with the 2nd person who was behind me in the line. He states I am trying to cut in the line. What?? I have an 8am appt. I've now been waiting over 30 min. and Jerry does absolutely nothing to resolve this situation. He tells me to go to the end of the line. I was fuming. I waited an hour in line to get this recall service completed and I had an 8am appt. Why have appts? While waiting in line, I had to call the front office 3x to get an actual person. I left a msg for the service dept. manager since I was told that he wasn't in the office yet when I called. If it wasn't the last day for the service, I would have left and gone to a different chevy dealership. I made the appt. for a reason. It didn't matter if you had one, you were seen in order of the line. Jerry did absolutely nothing to resolve the issue. There should be better and more detailed customer service training provided to their employees so situaitons like these can be avoided and handled in a professional matter. My husband was late for work due to this chaos. I will NEVER return to this place. I will tell EVERYONE I know about the poor customer service that is provided at this dealership. More

Watch the price. They will change it on you. I was at this dealer on 9/12/18. I originally came to look at a 2013 Silverado 1500 price at just over 23,000. When I arrived I was told it was sold. I was at this dealer on 9/12/18. I originally came to look at a 2013 Silverado 1500 price at just over 23,000. When I arrived I was told it was sold. So I found 2015 Silverado 1500 with the window price of 22981. We went to work a deal. I was pre approved for financing to 25000. I was trading a Jeep in with some negative equity. I was told by Andy and sells manager I couldn't get it for what I was approved for but to come up to 29000 and we would have a deal. So I left empty handed and drove 1.5 hours back home. I then got my approval up to 30000. Went back on Friday 9/14/18 and went in to do deal on same 2015 Silverado with same window price of 22981 in window. I was told that their online price was 25740 so that's what I had to pay. I said will your window says 22981 that's what I am legally entitled to. They said well I don't think we can do that. I said i was told Wednesday that if I was approved for 30000 I would have a deal so I drove another 1.5 hours to come and make the deal and they refused to work with me. They refused to unless I would go thru their approval process and have my credit ran again even though I was already approved and ready to fund the 30000. They then said ok we will work things out and call you in the morning and deliver the truck to you. I got a call the next morning from Magik and he said we won't take your financing but bring us a check for 33500 and we have a deal. So they want me to pay another 3500 more then what we agreed upon before and wouldn't use the financing I was approved for. So needless to say I won't be working with them. I will take my business elsewhere. DON'T WASTE YOUR TIME WITH THEM. More

Excelente servicio Mi esperiencia fue excelente el señor Ricky y con el señor Ariel Ortiz me esplico todo sobre el carro y me encanto el buen servicio al cliente yo rec Mi esperiencia fue excelente el señor Ricky y con el señor Ariel Ortiz me esplico todo sobre el carro y me encanto el buen servicio al cliente yo recomiendo punte Hill chevrolet More