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Puente Hills Mazda
City of Industry, CA
160 Reviews
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160 Reviews of Puente Hills Mazda
March 19, 2016
Great customer service from Jasmine and later on Alvin Enjoyed dealing with Jasmine, not pushy but went the extra mile to provide answers when needed (could say she played a big part in my decision). Alvin Enjoyed dealing with Jasmine, not pushy but went the extra mile to provide answers when needed (could say she played a big part in my decision). Alvin was most helpful in answering questions on functions of the car. Two great people to do business with - they both get 5+ stars! Love my new Mazda6 'zoom zoom'. More
by scooby2
Employees Worked With
Jasmine Andrade, Alvin Pizano
Helpful March 05, 2016
Deceiving Tactics when Negotiating Price I believe in corresponding and negotiating via the internet as it is well documented and most efficient way of getting the best deal. I felt deceived I believe in corresponding and negotiating via the internet as it is well documented and most efficient way of getting the best deal. I felt deceived to have been given a numeric figure just for the sole purpose of getting me and my wife to the dealership. I've confirmed the price both via email and text. Then at the dealership, we confirmed three times verbally and was told "yes, whatever we quoted you in the email" and after being there for over two hours, the finance person and and manager apologized that there was an error. The figures were transposed due to the person quoting me the figure was very busy at that time. And after asking to speak the Sean, the person who we negotiated the price, instead of apologizing, he even accused us of taking advantage of the situation. Really? We were the ones who traveled 30 miles to their dealership twice. First to see the vehicle after we were given the quote. Then after we confirmed the price in person with Tyler (sales person who was there- he as professional) we had to come back the following day and drive 30 miles again. We were the ones taken advantage of with their "DECEIVING TACTIC". Honesty is still the best policy in my book and this dealership far from it. They would not honor the price documented on the email. A price difference of about $600. May not be much but the principle behind is what matters the most. If they are not trust worthy from this point, who knows what other tactics will they pull. They even want to add Anti-Theft system that was supposed to be installed to prevent theft from their dealership and have us pay $1100. Then they lowered to 499, then to 399. We end up walking out and decided against Mazda all together. We end up getting a competitor make instead and got exactly what we were quoted at 0% APR. Please be careful when dealing with this dealership. Even if you confirm, they will change the figures on you. More
by alced4675
Employees Worked With
Sean Swanson, Tyler Storey
March 01, 2016
Good folks, work hard for you and the best deal I worked with Tyler Storey here, and he was incredibly courteous and professional. The finance folks also went the extra mile. A fine dealership, gl I worked with Tyler Storey here, and he was incredibly courteous and professional. The finance folks also went the extra mile. A fine dealership, glad to have worked with them. More
by UpsideDown
Employees Worked With
Tyler Storey
February 29, 2016
In and out, little hassle, and professional. I recently went to this dealership to look at one of their used vehicles - a lease returned 2014 Mazda 3 S Touring Hatchback. Now, this was going to b I recently went to this dealership to look at one of their used vehicles - a lease returned 2014 Mazda 3 S Touring Hatchback. Now, this was going to be my very first car purchase, and Tyler was understanding and made that very easy for me. There was also not too much of a problem getting the monthly payments down to a reasonable place. At the end of the night I drove home in a new vehicle (the one mentioned) and felt very comfortable doing so, both physically and mentally. So I would like to thank Tyler and the Puente Hills Mazda team for making this as easy as possible. More
by alphaneon
Employees Worked With
Ruben, Tyler Storey
February 29, 2016
best deal ! Tyler is one of the best car salesman I ever have to deal with. He really know what he's doing. Easy to deal with. Nice personality. Keep up the Tyler is one of the best car salesman I ever have to deal with. He really know what he's doing. Easy to deal with. Nice personality. Keep up the good work Tyler. Go Mazda ! More
by Jimboy
Employees Worked With
Jose, Tyler Storey
February 20, 2016
NO haggling! I went to Puente Hills Mazda to purchase a Mazda 3 hatchback and thanks to Tyler I walked away with a 2016. The car drives beautifully and am very ple I went to Puente Hills Mazda to purchase a Mazda 3 hatchback and thanks to Tyler I walked away with a 2016. The car drives beautifully and am very pleased with the mileage. The salesman was friendly and knowledgeable without being overbearing. I will definitely recommend this dealership and will be coming back! More
by merzetch
Employees Worked With
Tyler Storey
January 25, 2016
Best dealer I've visited. I'm a younger guy looking to buy a car with a part time job and decent credit. I've been to dealers from Fontana to Pasadena and a lot of the time I'v I'm a younger guy looking to buy a car with a part time job and decent credit. I've been to dealers from Fontana to Pasadena and a lot of the time I've been treated as less of a customer because of my situation. By far Punte Hills Mazda has the best customer service. I inquired about a used car they had through their website, Andrea helped me immediately to schedule a test drive. When I Arived Andrea and Alvin greated me and Alvin gave me a full in depth tour of the car and its specific details along with great conversation. We went on a thorough test drive with no rush, and although I didn't purchase the vehicle they treated me better and gave me better service than any other dealer I've been to. 5 stars for these guys! More
by JonGarcia92
Employees Worked With
Alvin Pizano, Andrea Ruiz
January 21, 2016
Efficient & Upfront I called the dealership and spoke to Andrea late Sunday night about a quote on a Mazda 3 S Grand Touring Hatchback with a manual transmission. She spo I called the dealership and spoke to Andrea late Sunday night about a quote on a Mazda 3 S Grand Touring Hatchback with a manual transmission. She spoke to her manager and called me back with a fair price. A few minutes later, to my surprise, she texted me a picture of the manufacturer's sticker on the car, for the EXACT make and model I was looking for. I had informed her about how other dealerships had misled me about having the make and model of the car I wanted. This thoughtful gesture on the part of Andrea was the reason I why I decided to drive the 25 miles to the Puente Hills dealership the next day. Upon arrival Andrea greeted me and put me into contact with Tyler who continued the high level of professionalism. Tyler patiently answered all my questions and was candid and upfront about my best pricing options. And of course I walked away with the exact car I wanted for the fair price that I was looking for. Thank you to Andrea and Tyler and the entire team at Puente Hills for the excellent experience. More
by mazda3!
Employees Worked With
Tyler Storey, Andrea Ruiz
December 18, 2015
David and Tyler = the best! David and Tyler provided great customer service! Great facility for viewing inventory! Definitely recommend David and Tyler for all your sales need! L David and Tyler provided great customer service! Great facility for viewing inventory! Definitely recommend David and Tyler for all your sales need! Loving the new CX-5 More
by Aa00057203
Employees Worked With
David, Tyler Storey
December 17, 2015
Service Department I was first in and greeted immediately. Coffee was ready while I waited a short while to have my new rims and tires installed. Car came back washed an I was first in and greeted immediately. Coffee was ready while I waited a short while to have my new rims and tires installed. Car came back washed and clean. Great customer service. More
by Danielinca
Employees Worked With
Tyler Storey
