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Purvis Ford Lincoln, Inc. - Service Center

Fredericksburg, VA

4.0
337 Reviews

337 Reviews of Purvis Ford Lincoln, Inc. - Service Center

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August 04, 2023

Had my state inspection performed this week and I was pleased with the service provided. The drop off and pick up process was smooth. The cashier was friendly and helpful and the porter was great (prompt More

by f450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman Seals
August 04, 2023

Dealership services all of my vehicles (Ford Edge, Suzuki SX4 and Miata MX5). This visit was for an A/C issue with the MX5. Vehicle was serviced and issue resolved to my satisfaction in a timely manner. More

by Satisfied
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roman Seals
July 26, 2023

Great service. Our adviser kept us informed, explained all details, and handled dealing with the warranty company on our behalf. I highly recommend the service dep More

by wendyz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony McMahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Mullins
July 26, 2023

Except service and boundless knowledge of parts and services. Bravo Zulu to Ms. Cruz for her exceptional customer service skills. More

by keynavy1972
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocio Cruz
July 25, 2023

Great Service. Timely and easy to work with. They took me right in, set everything up and went right to work. More

by hthomas341
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony McMahan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Mullins
July 24, 2023

I have always recieved excellent service. Tony Simms is the man. Always very helpful and keeps me informed. More

by Dalejchamp88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Simms
July 10, 2023

Appointment time was 7 hours before vehicle was worked on. Purvis Ford appointment times are a joke. More

by michaelhaynes707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Andrew Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Tony McMahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Mullins
June 20, 2023

We were getting ready for a big road trip and my truck needed some major engine work. Tony Simms, Service Manager, and Eric Clinton, Technician, did an excellent job of diagnosing the issues, making reco More

by jjbell728
Service Price Transparency
Workmanship
Recommend Dealer
Yes
Employees Worked With
Tony Simms, Eric Clinton
Jun 20, 2023 -

jjbell728 responded

We were getting ready for a big road trip and my truck needed some major engine work. Tony Simms, Service Manager, and Eric Clinton, Technician, did an excellent job of diagnosing the issues, making recommendations and repairs, and getting the truck back to me in time. Your effort is greatly appreciated. Thank you.

June 04, 2023

The service people were awesome. I have no complaints about them. They were so good and had my car done so early. I was pleasantly surprised to get my car back faster than I anticipa More

by foxinu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy
June 01, 2023

I brought my F-150 in for brake pads and a tire balancing/rotation via an appointment at 08:00 and was told it was a 3-hr. job, so I decided to wait at the dealership. At 09:30, the service lady t More

by Nicholas P.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony McMahan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Mullins
2
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