Putnam Chrysler Dodge Jeep Kia - Service Center

I was involved in a collision with my brand new truck over a year ago and when I got it back from Dario the body shop manager my hood was mis aligned and there were numerous paint defects from the painti over a year ago and when I got it back from Dario the body shop manager my hood was mis aligned and there were numerous paint defects from the painting that was performed on my truck. The plastic in the wheel wells was also not buttoned back up properly. Upon pickup, I pointed these issues out to Dario and he didn’t want to help so I had to get the General Manager involved. I scheduled a meeting with him and he was very rude and sarcastic to my wife and myself, however, they did make right and repainted, aligned the hood, and buttoned the plastic back up for a complete finish. I picked up the truck and I thanked them for making right on the mistakes. They are my local dealer and I just gave them another shot at my service business for two recalls and now I am noticing rust around my sensors on the rear bumper. I brought the truck in and they told me they would take pictures and send them to Ram for a warranty claim. Almost 3 weeks went by and I never heard anything back ? I then began to call every day until I finally reached the dealerships warranty person Eric who was quite pleasant and assured me that Ram accepted the claim and I could drop the truck off on Wednesday to be repainted. Wednesday morning I got a harassing phone call from Dario telling me that my business was not wanted and that I need to bring the truck elsewhere !!! If this is the level of service that this dealer provides I suggest you look elsewhere More

Ram customer do matter to this dealership These guys were tied up and I had just the day off and the service pull strings to care of me to find the problem and which I would come back at a lat These guys were tied up and I had just the day off and the service pull strings to care of me to find the problem and which I would come back at a later time to get repair done. So buying a Ram Diesel Truck and to get serviced by them even after I move to Cranston, RI. I will drive there for my service and will buy my next Diesel Truck from them. More

TEN STARS FAST 1st CLASS AND PROFESSIONAL. EVERY EMPLOYEE WIRKED HARD TO PROVIDE THE REQUIRED SERVICE, BUT THE WENT OVERBOARD TO ME THE VIST EXTREMELY PLEASURAB FAST 1st CLASS AND PROFESSIONAL. EVERY EMPLOYEE WIRKED HARD TO PROVIDE THE REQUIRED SERVICE, BUT THE WENT OVERBOARD TO ME THE VIST EXTREMELY PLEASURABLE THANK YOU More

Unsatisfied with the so-called "service" Putnam RipOff auto wheeler-dealer review The vehicle was purchased for $11,000+ when you add in the $495.00 'dealership fee'. Six days later, the Putnam RipOff auto wheeler-dealer review The vehicle was purchased for $11,000+ when you add in the $495.00 'dealership fee'. Six days later, the "Tire Pressure" light came on. I found that two of the tires were below the manufacturer recommended pressure, and noticed that a third one was badly out of balance. One tire was 3 psi below the low limit, and the other was 6 psi below, and one of the wheels had No electronic pressure indicator on it. So I made an appointment to have the leaks fixed, and the air cleaner replaced. When I got to the appointment, I told the service technician that the air cleaner (which looked very full of dust and debris. To me it looked like it had been in there for a few years... ), needed replacement. To my utter surprise, the service representative told me that the air cleaner was not covered under the warranty. I couldn't believe my ears! This is a vehicle with an internal combustion engine that Needs Large Quantities Of Air to operate!! Had I bought the $2,000+ service plan, I would have been Hoppin' Mad!!! How can a car's air cleaner Not be under Warranty??? To wrap this review up... the appointment lasted 2 1/2 hours, and six days from then... (today), the tire pressure Warning light is back on. One of the plastic trims which cover the sides of the Stow,N,Go seats was dislocated, but I was able to re-attach it myself. How was that overlooked? Maybe they didn't try everything to see if it needed maintenance... (but I got a 'warranty' that "all was well". There were no notes in the contract about "existing mechanical issues"... By the way... sell your existing vehicle privately, as they will only offer you about25% of what it is worth. Do I feel that the service department treated me fairly? And I answer: I feel like I got Ripped Off ! ! ! More

Horrible I got convinced to buy a brand new car with warranty. After 2 years of no problems the check engine light comes on. Having a warranty I bring it to th I got convinced to buy a brand new car with warranty. After 2 years of no problems the check engine light comes on. Having a warranty I bring it to the dodge dealership for repair. They say it will be a couple days.....1 month later they say it needs a motor that warranty isn't going to cover. During the month I kept calling on status.(because they kept saying "we should know tomorrow, " and they never called. I only got 1 call after I finally showed up and got an attitude from the service manager. My dodge with 100000 mile warranty is a JOKE!!!! They don't honor it, so don't buy one!! Also has 2 recalls. They Refused to give me a rental. Worst service ever!! More

Fantastic Customer Service I had work done on my Jeep recently at the body shop of Putnam Chrysler/Dodge/Ram/Jeep after being in an accident. Dario and Dianna were both absolute I had work done on my Jeep recently at the body shop of Putnam Chrysler/Dodge/Ram/Jeep after being in an accident. Dario and Dianna were both absolutely fantastic. They had a rental lined up and waiting for me in under an hour from when the accident took place. They were both very helpful, informative, accommodating, and genuinely nice people. Couldn't have asked for a better experience. More

Body shop review Excellent experience with your body shop. Great workmanship!! You wouldn't know my car was damaged. The staff is stellar. Dario and Diana are wonde Excellent experience with your body shop. Great workmanship!! You wouldn't know my car was damaged. The staff is stellar. Dario and Diana are wonderful representatives of your establishment. Couldn't be more satisfied. Thanks More

went in for air bag recall, drove out with brand new truck went in just for our air bag recall, wasnt expecting to purchase anything, but found a perfect truck, Pete made the numbers work for us and we drove o went in just for our air bag recall, wasnt expecting to purchase anything, but found a perfect truck, Pete made the numbers work for us and we drove out with a brand new 2016 dodge ram 2500, Thank you Pete for your service today! More

service manager should be fired. most uncooperative person i have every dealt with. if this is your up front man you have no customer pride. manager should be fired. most uncooperative person i have every dealt with. if this is your up front man you have no customer pride. More