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Quality Chevrolet - Service Center

Escondido, CA

4.4
739 Reviews

739 Reviews of Quality Chevrolet - Service Center

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August 24, 2025

Bill Smiguel gets me in out and does a great job! The whole experience was really good! More

by gakay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Smiguel 5 Star
August 23, 2025

The most important thing to me is the service department makes getting things done as easy as possible. Very much appreciated More

by jhettel74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh and Bill are my go to guys, very helpful
Aug 23, 2025 -

Quality Chevrolet responded

Thank you for your kind words! I'm glad to hear that you find our service department at Quality Chevrolet Escondido to be efficient and helpful. We appreciate your feedback and look forward to assisting you again in the future! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 23, 2025

Very friendly people and would recommend this dealership to all off my face book friends keep up the good work?? More

by lamarkovich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2025 -

Quality Chevrolet responded

Thank you for your kind words, Lamar! I'm thrilled to hear that you found our team at Quality Chevrolet Escondido friendly and helpful. Your recommendation to your friends means a lot to us! We appreciate your support and look forward to assisting you again in the future. Keep in touch! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 23, 2025

This service center has good appointment availability. Very clear communication. Quick service. Easy to understand reports. More

by monroe12478
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2025 -

Quality Chevrolet responded

Thank you for your wonderful review! I appreciate your feedback about the clear communication and quick service at Quality Chevrolet Escondido. It’s great to hear that you found the appointment availability convenient and the reports easy to understand. We look forward to seeing you again for your next service! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 23, 2025

My vehicle had a small oil leak, and when I came to pick the vehicle up. They had no comment on the oil leak. They said we only did oil change and nothing more. I asked him if the technician had seen the oi More

by jesusrodriguez1085
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Junior Bernal
4.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2025

Seems waiting for a full day (overnight) is normal operating procedure for Escondido Quality Chevrolet… More

by perry.todoulakis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kathleen Garden
Aug 24, 2025 -

Quality Chevrolet responded

Thank you for sharing your experience with us, Perry. I understand that waiting for a full day can be frustrating. Your feedback is important, and I appreciate you bringing this to our attention. If you would like to discuss your experience further, please feel free to contact me directly at Quality Chevrolet Escondido. We hope to improve your experience in the future. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 22, 2025

Our initial advisor wasn’t able to get to us so Josh took over and we had a great experience. Service was timely, there was great communication. Overall awesome experience More

by Megan N
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh in service dept
Aug 22, 2025 -

Quality Chevrolet responded

Megan, thank you for your positive feedback! I'm thrilled to hear about your great experience with us at Quality Chevrolet Escondido. It's fantastic that Josh was able to step in and provide you with timely service and clear communication. I appreciate your feedback, and we hope to see you again soon! Lewis Singleterry III, General Manager Lewiss@QualityChevy.com

August 22, 2025

Everyone at dealership was courteous and very welcoming. From the service advisor, AJ who facilitated servicing my Traverse exactly as we discussed, to the cashier and even sales person who were at the cust More

by cecilia3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Moran
Aug 23, 2025 -

Quality Chevrolet responded

Thank you for your wonderful feedback, Cecilia! I'm delighted to hear that you felt welcomed and appreciated the courteous service from AJ and our team at Quality Chevrolet Escondido. It's fantastic to know that the atmosphere encourages you to return. We look forward to assisting you with your next vehicle purchase when the time comes! Safe travels in your Chevrolet Traverse! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 21, 2025

Had written an earlier review mentioning an issue charging (unable to charge after the appointment). I wrote that review only after talking to the service department. However, on trying some experime More

by Sridhar
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Holtz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2025 -

Quality Chevrolet responded

Thank you for your thoughtful update! I'm glad to hear that the issue was with your charging cord and that everything is now working well. It's great to know that our team reached out to you; we always strive to provide excellent support at Quality Chevrolet Escondido. If you have any more questions or need assistance in the future, please don't hesitate to get in touch. We appreciate your understanding and hope to see you again soon! Lewis Singleterry III General Manager Lewiss@QualityChevy.com

August 21, 2025

The service was not to standard. The "assigned" adviser did not know i was scheduled and then procede to rush me without asking about any other services that my vehicle might of need More

by Manny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Gonzalez
Aug 21, 2025 -

Quality Chevrolet responded

Thank you for your feedback, Manny. I appreciate you taking the time to share your experience with us. It seems we did not meet your expectations during your visit for service, and I understand your concerns regarding the communication from your assigned adviser. I encourage you to contact me directly at Quality Chevrolet Escondido so I can address your needs and ensure a better experience next time. Your feedback is invaluable in helping us improve our services. Lewis Singleterry III General Manager Lewiss@QualityChevy.com

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