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Quality Mazda by DiLorenzo

8101 Lomas Blvd. NE, Albuquerque, New Mexico 87110
Sales: (505) 348-1423

Makes: Mazda|Service Center
 
Good
67% Recommend

Overall Rating 3.6

7 Lifetime Reviews

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Quality Mazda by DiLorenzo
7 Lifetime Reviews
Quality Mazda by DiLorenzo Info
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7 Dealership Reviews
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Reason For Visit
Sales (New)

"Great buying experience!"

I never purchased a new car before and went to several dealerships to purchase a vehicle. Quality Mazda was by far the best dealership to work with. I worked with Aaron Randle and there was no high pressure tactics used. He stood by the product, talked knowledgeably about it, and was very patient on several test drives. He let me talk with the service department to understand any issues they have seen with the vehicle. He made the experience enjoyable! Jim Schuyler put together the financial deal and he well understood my financial parameters. I encourage others to go to Quality

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Employees dealt with

Aaron Randle, Jim Schuyler
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Reason For Visit
Service

"Just an Awful experience dealing with the Service Dept."

I had purchased my vehicle from these rip off artist along with a full warranty and have had nothing but problems since the day I bought it. I've brought my vehicle in 10-20 times complaining of rattling noises due to front suspension problems and they've refused to look at it. I've had to buy new tires because of this and THEY even rotated the tires several times without even acknowledging that the reason the front right tire is going bald is because of the bad front bushings. The rotated tires all wore out on the front right side. Every time I've had my oil change 4-5 times they’ve hand written on the work order that there is a transfer case leak, not once have they asked about fixing it? Really it goes on. Now it's an air conditioner problem they’ve said unless it's completely broken they can't fix it? The biggest problem is they have done inspections of the vehicle, or said they did and never acknowledged any problems. The Customer Service is the worst I've ever seen they truly “DO NOT CARE”, and are flat out rude. I'm warning anyone buying a vehicle here, or servicing your car here BEWARE !!!! Also I asked repeatedly for written estimates and Patrick Hill the Service adviser flat out refused to give any estimates for any of the problems and would not put any of the complaints in writing. Really it’s just awful to deal with them. You’ve been warned.

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Employees dealt with

PJ Hill
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Reason For Visit
Sales (New)

"Surprisingly easy and smooth to purchase a new car"

The lack of high pressure sales tactics and a sincere interest in fulfilling my particular needs and wants in a new car convinced me that that I had chosen the correct dealership. Explanation of the features prior to and during the test drive was thorough and comprehensive. It appeared that every effort was made to make sure that what can be a very trying experience was very smooth. Patience exhibited by my sales rep and the thoroughness with which he explained all facets of the automobile left me quite impressed. I departed the dealership with a new auto and the feeling that I had received the best possible deal I could make. Would certainly recommend the sales rep and the dealership to everyone.

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Employees dealt with

Ben Vigil, Daniel Poe
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Reason For Visit
Sales (New)

"I purchased a used 2011 vehicle from this dealership. I..."

I purchased a used 2011 vehicle from this dealership. I took it home and noticed that the rear tires were worn out. They were worn unevenly, and the tread was down to the wear indicators in some spots. I called on Monday(I purchased the vehicle on Saturday), and the dealership told me the tires were fine. I tried to get them to install tires on the vehicle, and they would not. The tires were obviously worn. They cant even be rotated once without needing replacement. I will never purchase another vehicle from this dealership, or recommend them to anyone. They have no integrity or honesty.

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Employees dealt with

Chris Nathe
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Reason For Visit
Sales (New)

"I had such a amazing experiance with these friendly..."

I had such a amazing experiance with these friendly staff. F&I manager Daniel was very helpful on my questions reguarding service contracts. Aaron was very polite showing me all the vehicle's wanted too see. To top it off the office manager Ida Sanchez answer questions that I had when no one else was avaible to help. I will come back to see service soon. :-)

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Employees dealt with

Daniel Poe Ida Sanchez Aaron Randell
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Reason For Visit
Sales (New)

"Annettw made this visit an absolute dream. Loved..."

Annettw made this visit an absolute dream. Loved everything about the process and couldn't be happier with the experience. Annette truly cares about her customers!

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Annette Thayer
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Reason For Visit
Sales (Used)

"A new car is one of the most expensive things (besides a..."

A new car is one of the most expensive things (besides a house) most of us will ever purchase. Buying one is almost never easy or pleasant; sometimes the whole experience is a nightmare that will sour your driving experience for years to come. My wife and I recently purchased an $18,000 SUV from Quality Mazda (a DiLorenzo company), and every time I unlock the door I am reminded of the poor treatment I received at the hands of Vince DiLorenzo and his team. Why every time I unlock the door? Because the advertisement I responded to listed “remote keyless entry” as one of the features of my vehicle. While my wife and I signed the paperwork in the finance office, our salesman, Phil B., left for the day, failing to hand over the key with the keyless entry device. When we went back in to ask the sales director, Chris N., for the key, he replied that that was our salesperson’s responsibility and we’d have to ask him. We had that chance the next day, because on the drive back home to Santa Fe we noticed a loud whining noise coming from the transmission and decided to return the car for an inspection first thing in the morning. Phil said there wasn’t any keyless entry device (then why was it advertised?), and the sales manager, Ben V., promised to “make it right” for us. Did he? Nope. Not ever. Thanks, Ben! Replacement cost for the device was $380.00; Quality wouldn’t even entertain the notion of providing us with the advertised device, or reimbursing us for its replacement. Oh, and the transmission noise? Quality technicians told us it was just normal engine noise. Not even close.... 2 days later, Beaver Toyota in Santa Fe determined it to be a problem with the differential, and said the transmission would probably need to be replaced. They also pointed out that Quality had sold me the vehicle with new rear tires, and worn down front tires by another manufacturer with a different tread pattern, a combination which on a 4WD vehicle like ours, according to the Toyota manual, can lead to severe transmission damage, and loss of vehicle control resulting in operator injury or death. Thanks, Quality!!! Rather than risk death or further damage to the transmission by driving the vehicle back to Albuquerque for Quality to deal with, I found a tire dealer in Santa Fe that could order me new front tires to match the rear tires. Do you think Quality reimbursed us for the 2 new tires (another $350.00)??? Nope. When you sign the paperwork and they have your money, they are DONE with you, my friend. Period. There are so many car dealerships there on Lomas; I dearly wish we had not pulled into Quality Mazda when we needed a car. No company that has so little regard for their customer’s satisfaction or safety should get your money; you worked hard for it, you should get a car you love from a dealership that wants your business and wants you to feel good about your purchase. In my experience, Quality Mazda is NOT that company. All of my friends and relatives in New Mexico and beyond know that; now you do too! Thanks for reading!

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Employees dealt with

Filiberto B., Chris N., Ben V. Vince DiLorenzo
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