I had recently had a very bad experience with a different local dealership, so I was very cautious as I headed in to Quality Mazda, but the people there (at Quality) completely changed my perception of car salesmen and dealership personnel.
Jim the sales manager, greeted me like a friend. Scott, my sales person, was just incredible. I knew I wanted to purchase a new Mazda 3, and I alredy had my budget all worked out, but when I got into the experience, I found myself anxious because buying a car is such a big deal for me, and such a big commitment.
Scott and Jim amazed me with their patience. I had to try different cars. I wanted to test drive, but not on busy streets. I was confused about colors and packages, but they explained everything in an easy to understand, no pressure, no hurry way. At the last minute I decided one of the safety packages was for me.
Kathy, the Finance manager, was friendly and upbeat, and explained every part of my paperwork. At one point she made a special copy of an important page because I have trouble reading print. She was just great.
Then, when the transaction was all done, Scott spent quite a while showing me the technology of my new vehicle and making sure I had his card to call with any questions. He even set up my phone to work with the car. Then he took me over to the Service Dept. and introduced me to the manager there who seemed very genuine in explaining the services they offer (no appointment for oil changes!)
Really, I have never seen anything like the good people at this dealership. A customer could not be treated any better than I was... and I am very happy with my new Mazda.
I Recommend This Dealer:
Jim Schuyler; Kathy Carpenter; Daniel Parks
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