Quantrell Subaru

Exceptional Car Purchase Experience Quantrell is an exceptional dealership. They are very honest and transparent. This car purchase experience was very pleasant. I also was impressed wit Quantrell is an exceptional dealership. They are very honest and transparent. This car purchase experience was very pleasant. I also was impressed with the services that are offered to customers after the sale of the vehicle. Quantrell obviously wants to build long term relationships. They are not just interested in selling you a vehicle. They genuinely really care about making sure you are satisfied before, during, and after the sale. More

Darren on the sales staff was great. Darren was our contact person and was excellent. Having researched many cars most salespersons know less about the car, equipment options, controls, Darren was our contact person and was excellent. Having researched many cars most salespersons know less about the car, equipment options, controls, than I do. Darren was the exception, he knew the product very well, was informative and well researched on the vehicle. In addition at check out he took a great deal of time to show all controls, link cell phones, and follow through on all items. He also had the car up front and ready to drive for both the test drive and pick up. One of the best sells persons I have encountered in the car business. Darren should be in management and setting the standard on how things should be done. Business manager made a speedy checkout without pressure for numerous add ons which was greatly appreciated. More

They work with you! I just bought my new 2015 Subaru Forester on March 30, 2015. They are fair with trades and very nice/helpful overall. Being a woman and coming from Bo I just bought my new 2015 Subaru Forester on March 30, 2015. They are fair with trades and very nice/helpful overall. Being a woman and coming from Boston, you are always "on guard" when it comes to card dealings, but I truly felt they offer a good, reasonable deal. I will highly suggest them to my friends. I haven't experienced customer service yet so I hope they kick xxx also. Thank you Quantrell. You guys rock! More

New car purchase 10 minute phone conversation with Terry to buy a new car. 1 1/2 hour drive. 1 hour paperwork/ look over car. Drive home in new car. It should a 10 minute phone conversation with Terry to buy a new car. 1 1/2 hour drive. 1 hour paperwork/ look over car. Drive home in new car. It should always be this easy. Our 2nd car purchased in Lexington. Won't buy from Louisville dealers. More

Unfortunately my view of Quantrell was disappointing. After negotiating over the phone the price of my 2015 Legacy, I received the papers in the mail to sign as I live three hours away. Upon arriving to After negotiating over the phone the price of my 2015 Legacy, I received the papers in the mail to sign as I live three hours away. Upon arriving to pick up my car I was shocked and aggravated to be told my contract was wrong and I would need to sign a new one with an increased payment. Upon speaking to the manager about the problem, he was rude and would not even shake my hand and made me feel like it was my fault for not noticing the mistakes on the original contract! Then he never apologized for the mistake he made and basically told me to deal with it. I should have left then but I didn't. Then 5 days later I learn they cashed my 500.00 deposit I made to hold the Legacy before I got there. I was told by two people that the check would be shredded! I am furious! My bank account was messed up! It took ME, NOT Quantrell two days to fix it! I love my Subaru but I would NEVER purchase another vehicle here! More

This is the second Subaru I've purchased at Quantrell and it won't be the last. Product, service and management are as good as they can be. I feel I paid the right price for a very good vehicle. The trad and it won't be the last. Product, service and management are as good as they can be. I feel I paid the right price for a very good vehicle. The trade value of the car I bought the last time was just fine, showing that the car held its value even though I'd driven it 60K miles in 3 years. Whenever I've needed service I take my car to Quantrell. I know it's not the cheapest it town but I also know the work is done very well so the (very) few extra bucks is worth it. I've never had a question they couldn't answer and I've never had anything but a good experience there. Even the coffee is good. More

From the moment I first made contact with the Quantrell Subaru dealership through Jim Grisso and Ray Robinson I was treated with the utmost respect and courtesy. As a recent graduate, who just moved to the Subaru dealership through Jim Grisso and Ray Robinson I was treated with the utmost respect and courtesy. As a recent graduate, who just moved to the country from Canada, there were a number of difficulties associated with me getting my loan and the dealership helped me through each step with little to no hassle. I believe the president of the company even went out of his way to make sure I got the best deal I could! As a veterinarian I had very specific needs and wants concerning my vehicle and both Jim and Ray spent the time to go over why the Outback was the best car for me. All in all I would (and will) recommend the dealership to everyone I meet! More

I spoke to Terry in Sept. 2012, about looking at a Forester. Even though I advised Terry I was waiting on a decision making event; Terry never pushed me on a sale or swayed me to a higher priced vehi Forester. Even though I advised Terry I was waiting on a decision making event; Terry never pushed me on a sale or swayed me to a higher priced vehicle. I just got a hand shake and smile with, "Feel free to contact me when you decide to buy. I will see what I can do for you all." When my Wife and I decided we were going to get the financed loan from our credit union and go see Terry, it was a great decision and experience. Terry was extremely helpful and new just what I was looking for in a 2013 Forester, do to me telling him in our prior conversation in Sept.; I am not one for frills and fancy fu-fu stuff I really don't need. Terry and the sales staff gave me a good, honest deal on the Forester. Oh and I don't want to forget Jodie Wilkinson that handled the registration, title and warranty. Very personable and friendly; down to your level. Over all, my wife and I were very please with the sales experience. Why a Subaru you ask? Well, I did my homework. They have a great history and after trying American made vehicles again, I was ready to own a Japanese/American vehicle again. My Brother in California bought an Outback last year and also advised me what a great vehicle Subaru is. I am hoping the Service Department is just as pleasant of an experience as the sales experience was; for us being new SUBARU FORESTER OWNERS. More

My recent purchase of a new 2012 Subaru Impreza from Roy Obenshain at Quantrell Subaru was nothing short of exceptional. The entire process was hassle free. I never felt like I was being pushed or hassled. Obenshain at Quantrell Subaru was nothing short of exceptional. The entire process was hassle free. I never felt like I was being pushed or hassled. From Roy, to the Sales Manager and everyone was super friendly and never once did I feel like I was talking to a sleazy car salesman. Roy was fantastic and deserves your business. More

This was a very good purchasing experience at a very difficult time for me. Everyone was nice, helpful, and knowledgable. I really like the car and the price was pretty good as well. I really could not difficult time for me. Everyone was nice, helpful, and knowledgable. I really like the car and the price was pretty good as well. I really could not have asked for any better experience. Since I've had the new car only a week, I have not had any opportunity to visit the service department, but I expect that will be a good experience as well when the time comes. More