I am writing to you to make you aware of the horrific car buying experience I had at your dealership. My husband tried to surprise me on Mother’s day with the purchase of a used minivan from your dealership. He didn't sign the papers in time so he told me about the car on mother’s day. Of course, being the woman I am, I decided to research the car and look up the same model in other locations to compare the pricing.
It is a dodge grand caravan se. So I looked it up and found some comparable vans locally. Since it was marked the SE model, that’s what I looked up. I found a few cheaper so I had my husband forward them to Mike, the man who was dealing with at your dealership.
On Monday, Mike stated that those comparable vans don’t really matter. Basically, that my husband should be happy since he was able to get him financing with non a+ credit. So, my husband just let it go. I did look up the features the SE was supposed to have. When we got to the dealership on Monday to sign everything, my husband told Mike I wanted to see the car before signing. He then said it was getting cleaned and inspected and we should go down to financing since Jimmy is very busy but he was available now. So my husband agreed.
Down in financing, Jimmy again stated how lucky my husband was that he got him approved for financing. He then had my husband start to sign papers. We came up to the extended warranty. Jimmy insisted that we get this warranty. He told us twice that EVERYTHING is covered under the warranty except normal wear and tear. So, we decided it would be best since everything was covered and it was a used vehicle.
Then we were brought to the car. Getting in the car, I saw that this model wasn't actually the SE model but it was the AVP. It had no features of the SE like the 3 zone heating and the tinted windows. I was upset about this, but Mike insisted that that’s what it was and that we got a great deal. He only gave us one key but promised to get us the second one. That didn't happen until I wrote to the owner of the dealership.
After returning home, I did some more research. Exploring Edmunds and KBB, I saw that we could have gotten the AVP model for much cheaper, almost $3,000 cheaper. Then I found models with the same year, similar mileage, and better models for the same price we paid only 15 minutes away. I feel like we taken advantage of.
Then I decided to research this warranty that was sold to us. After calling the warranty company, I was told that the one that was sold to us did NOT include everything. It barely included anything. It did not include power-train, ac, computers etc. even though Jimmy told us it did two times. So now I felt even MORE taken advantage of. Jimmy lied to our faces with my 10 week old baby sitting right there on my lap.
My husband called Mike right away to cancel. On Saturday, we went into the dealership to cancel and then decided to come back Sunday when my Father in Law would be there. Mike saw us and stopped us because he needed me to sign some paperwork about the vehicle I traded in. I went in and expressed to Mike all my feelings. He then told me that he would do what he could to get me the second key. Even when I told him about the other vehicles with the same price but better models only 15 minutes away, he said we would deal with that tomorrow but assured me we got a great deal especially since we got financing. He also said Jimmy would be in Sunday, which he was not. So when we went back Sunday, we didn't deal with anything. Nothing was discussed and Jimmy wasn't in so my husband signed a paper and left. No one explained how the cancellation of the warranty worked.
On Monday, I called Mike who then assured me he or Jimmy would call me back right away to discuss the cancellation of the warranty. I got no call back. I then waited 45 minutes and called again. I was transferred to Jimmy who explained it to my husband. He was getting annoyed that he needed to explain it to us to the point where my husband told him this is the second car we've ever bought. At no point did Jimmy even apologize for misguiding us on the warranty.
This entire experience has put such a sour taste in my mouth. My family has bought 4 vehicles from you in the past. I can assure you, we will not be returning.
A month after purchasing the vehicle, it was shaking badly when braking. It needed new rotors and brake pads. Now, a year later, after only putting 10k miles on the car, it needs new tires after almost failing inspection. Even after Mike telling us when we purchased the car that the tires were brand new. And now, the car only has 34k miles and needs new tires. I researched the tires and saw that they have 65k life but since dodge makes these tires, the tire company couldn't help me. When I reached out to the dealership manager Jeff, he offered to "deeply discount" tires for me. Meanwhile, his "deeply discounted" price was more expensive than some local tire stores. Even when I mentioned that to him, he didn't care.
I would not recommend Suresky to my worst enemy. Horrible customer service and SHADY.
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