Being in the market for a smaller SUV, I conducted my due diligence in my research of certain vehicles and was intrigued with the 2014 Jeep Cherokees and 2014 Jeep Patriot. I also was interested in test driving other manufacturers prior to finalizing what vehicle I would actually buy. Dragging my wife along, we came upon Suresky's...a large Jeep/Chrysler/Dodge/Hyundai dealership, particularly in Orange County, New York. They are aggressive in our area spending much on advertisement in our local papers with 2-3-4 page ads, etc. One would believe that their sales philosophy would be to sell / sell / sell, with quotas owed to the various manufacturers. At about 1:00 p.m., we pulled up and parked outside of their tremendous showroom, noting that an attractive red Jeep Grand Cherokee was right outside the entrance. There, we were greeted by Dan, who introduced himself as a sales manager; we told him we were interested in test driving the Patriot and Cherokee... he told us he would assign a salesman to help us; we entered the showroom and were greeted by two salesman (one man, one woman, both in their young 20's); asked if we were being helped and at that time, Dan brought to us, John. Introductions were made and we were brought back to his desk; he asked us to what we were interested in and we told him that we wanted to test drive the Cherokee / Patriot; to qualify our final list of choice vehicles; with the showroom practically empty, John asked us "if we could come back sometime during the week, at a time where it wasn't so busy" as to suggest that since we were not in the market "today", he was not interested in selling us both the Jeep and Suresky's...this conversation occurred in front of Dan; whom I looked at for a reaction to such an unprofessional request - Dan said, and did nothing; we proceeded to get up; Dan asked if we wanted John's business card to which we politely declined. By the way, there were little customer transactions and two to three salesman standing around talking with each other - frankly, the dealership wasn't busy at all. We went to three other dealers who were more than happy to show us their product and all represented their dealerships well. What did I learn? Easy - I'll never go to Suresky's again and plan on visiting the Jeep dealership in Warwick. Suresky lost a potential future customer as well as everyone else whom we come in contact with to share our infamous experience with Suresky.
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