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R I Suresky & Sons

2 Hatfield Ln, Goshen, New York 10924
Sales: (845) 294-5178

Makes: Chrysler|Dodge|Jeep|Ram|Service Center
 
Average
30% Recommend

Overall Rating 2.5

26 Lifetime Reviews

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R I Suresky & Sons
26 Lifetime Reviews
R I Suresky & Sons Info
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26 Dealership Reviews
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Reason For Visit
Sales (Used)

"bad service and bad dealer "

sold me a dodge caravan 2012 with bad rear breaks will send a file DEPARTMENT OF MOTOR VEHICLES Consumer Complaint Center they did not perform a proper inspection of VEHICLE this dealer inspection station should be investigated they do not check breaks properly

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1
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kenith


Reason For Visit
Sales (New)

"Better go to another Dealer"

not a good dealer not friendly,not willing to give full details,no pleased the deals in the Newspaper are not honored not honest people

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Joe


Reason For Visit
Sales (Used)

"BAD WARRANTY SERVICE -- BUYER BEWARE!!"

I brought a used 2005 Dodge Magnum from these jokers. I live 160 miles away and with less than 500 miles on the vehicle the engine light came on. At this time the vehicle was running rough and just about stalled out at stop lights. I contacted the dealership and told them of the issue and they wanted me to drive it back to them, 160 miles away!! I wasn't going to risk breaking down or damaging the engine so I asked them to come and flat-bed the vehicle to them for service. They refused so they said to take it to a local dealer for troubleshooting which is about 8 miles from where I live. The local dealership fixed the problem in a day but Suresky refused to pay the dealership for fixing the vehicle making me have to pay for them. After numerous emails to them they still refuse to reimburse me for the cost of $265 plus tax it cost me to get the vehicle fixed. This is how they stand behind their products?!? Should rename the dealership "STAYAWAY".

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Gabby Ward


Reason For Visit
Sales (New)

"There are better dealerships!"

I purchased a 2015 200c and after the deal was done, I got handed the keys and that was it. Sales guy didn't walk us out, didn't go over the interior of the car & didn't explain anything about uconnect or any other features. When I left with my brand new car, within 3 miles the engine light came on. Went back and later found out it was a loose clamp which allowed the antifreeze to leak out and overheat the engine. I spoke to some manager who was going to send me a gift card for the inconvenience and its now 2 weeks later & still no gift card. Truly disappointed with this dealership and I will not recommend them or go back there for service. I'll travel further just to get to a dealership that I trust.

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n/a


Reason For Visit
Sales (New)

"Shitreskey"

Went to buy a new jeep salesman and manager said they will buy my car outright when they came back with that stupid paper they give you to sign I noticed they tried to hide neg equity in the loan What knuckleheads

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Reason For Visit
Service

"Suresky Dodge - HORRIBLE.....DO NOT BRING YOUR CAR HERE....."

This place is the worst servicing dealership in the US. The issues are deep and they are not customer focused. My car has been in seven times for the same issue.

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3
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Employees dealt with

Kevin Hay


Reason For Visit
Service

"WARNING: You must bring a piece of meat before..."

WARNING: You must bring a piece of meat before approaching management Incapable and unable to perform necessary repairs as per guarantee I was told in the most unfriendly, frightening and unprofessional manner to take my vehicle to place of purchase. This halfwit idiots will force you to request police and court interventions.

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3
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Employees dealt with

TONY, KEVIN, AND EXTREMELY UNFRIENDLY MANAGER JEFF MUSUMECI


Reason For Visit
Sales (New)

"I had inquired online and didn't get any response..."

I had inquired online and didn't get any response from the internet coordinator Josephine Vaccaro. Other dealers got back to me right away, meanwhile 7 days went by and still nothing from her or anyone from this dealership. I will NEVER recommend Suresky's to anyone shopping online!

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2
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Employees dealt with

Josephine Vaccaro


Reason For Visit
Sales (New)

"Being in the market for a smaller SUV, I conducted my due..."

Being in the market for a smaller SUV, I conducted my due diligence in my research of certain vehicles and was intrigued with the 2014 Jeep Cherokees and 2014 Jeep Patriot. I also was interested in test driving other manufacturers prior to finalizing what vehicle I would actually buy. Dragging my wife along, we came upon Suresky's...a large Jeep/Chrysler/Dodge/Hyundai dealership, particularly in Orange County, New York. They are aggressive in our area spending much on advertisement in our local papers with 2-3-4 page ads, etc. One would believe that their sales philosophy would be to sell / sell / sell, with quotas owed to the various manufacturers. At about 1:00 p.m., we pulled up and parked outside of their tremendous showroom, noting that an attractive red Jeep Grand Cherokee was right outside the entrance. There, we were greeted by Dan, who introduced himself as a sales manager; we told him we were interested in test driving the Patriot and Cherokee... he told us he would assign a salesman to help us; we entered the showroom and were greeted by two salesman (one man, one woman, both in their young 20's); asked if we were being helped and at that time, Dan brought to us, John. Introductions were made and we were brought back to his desk; he asked us to what we were interested in and we told him that we wanted to test drive the Cherokee / Patriot; to qualify our final list of choice vehicles; with the showroom practically empty, John asked us "if we could come back sometime during the week, at a time where it wasn't so busy" as to suggest that since we were not in the market "today", he was not interested in selling us both the Jeep and Suresky's...this conversation occurred in front of Dan; whom I looked at for a reaction to such an unprofessional request - Dan said, and did nothing; we proceeded to get up; Dan asked if we wanted John's business card to which we politely declined. By the way, there were little customer transactions and two to three salesman standing around talking with each other - frankly, the dealership wasn't busy at all. We went to three other dealers who were more than happy to show us their product and all represented their dealerships well. What did I learn? Easy - I'll never go to Suresky's again and plan on visiting the Jeep dealership in Warwick. Suresky lost a potential future customer as well as everyone else whom we come in contact with to share our infamous experience with Suresky.

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Employees dealt with

Dan / John


Reason For Visit
Sales (New)

"A friend of mine purchased a vehicle from RI Suresky..."

A friend of mine purchased a vehicle from RI Suresky about a year ago and has not stopped talking about the professionalism since his purchase. My time was up for a new vehicle and naturally I came here. My friend couldn't of been more spot on when it came to professionalism, friendliness, and customer service. Mr. Colin Johnson, who was my sales man, was awesome! Every question I had was answered which made the purchase that much easier. Even sales men that were not involved with my sale came to me and asked if I needed anything. They offered coffee and or tea or water. The quality of service was great and I would highly recommend any of my family or friends to come here. As everyone knows purchasing a new vehicle takes time and lots of paperwork. After all the paperwork was completed and the vehicle was ready, Mr. Johnson took even more of his own time to go over anymore questions I had and took me through all the gadgets that awaits me in my new car. Overall, RI Suresky without a doubt is the place to purchase your next vehicle and you cant beat the price.

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Employees dealt with

Colin Johnson
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