Radley Chevrolet

Do not go here This dealership will lie, cheat, and steal to get a deal done. On top of that, they would not honor the written offer for my trade. Do not waste you This dealership will lie, cheat, and steal to get a deal done. On top of that, they would not honor the written offer for my trade. Do not waste your time here. More

Bad Service Bait and Switch I am disappointed with the service department. I have a 2009 avalanche and I am beyond disappointed purchased a year ago. Let me start by saying this I am disappointed with the service department. I have a 2009 avalanche and I am beyond disappointed purchased a year ago. Let me start by saying this is my 3rd one I had great experiences with the other that I purchased from Radley. When I bought this one I noticed on the car fax report the dealer gave me showed the door actuator was replaced. When I asked about it they said it was a one off thing that was fixed. Well about 6 months ago another one went bad I took it to another store to have it fixed. Now a 3rd one has gone bad I called the service department to ask if they could tell me which door was replaced on the carfax report and they said they couldn't tell but I could bring it in and they would look at it for the $109 (I believe) labor cost. This makes 0 sense to me they did the work and I know that the keep records. I then said ok well how much is it to fix, again they said the minimum labor was $109 but didn't know the cost of the part and said I need to speak with them. When he connected me they were closed. Besides this the side mirror motor has gone bad and the tailgate lock has gone bad. A umber of small things but they add up to so,done on a budget. I am extremely frustrated I honestly want to get rid of it but now I am sure I am upside down blah blah and since it's a contract I am stuck. Or they would say well if you put down $5000 we can get you into something for the same payment etc. My family has bought a number of cars from here but I think this was probably the last one. More

Very Poor People Skills Title says it all. The customer is definitely not right in her office and she makes no attempts for excellent customer service. A very argumentative p Title says it all. The customer is definitely not right in her office and she makes no attempts for excellent customer service. A very argumentative person. Geico should switch who they deal with because this also falls back on them as a company being guilty by association. I definitely would not recommend The Body Shop just on principle alone. More

Checked with several local dealers, looking for a new truck. Karen was extremely friendly and helpful with all of my questions and worked with me to get the best deal on the new truck. I will continue truck. Karen was extremely friendly and helpful with all of my questions and worked with me to get the best deal on the new truck. I will continue to recommend this dealership to anyone looking for a new car or truck. More

DO NOT USE THIS DEALERSHIP!!!! I am a professional DO NOT USE THIS DEALERSHIP!!!! I am a professional woman and own two companies. I took my daughter's vehicle to Radley Chevrolet Body Shop for a $8 DO NOT USE THIS DEALERSHIP!!!! I am a professional woman and own two companies. I took my daughter's vehicle to Radley Chevrolet Body Shop for a $89 alignment. I received a call from Michelle who stated that we needed a $52 cam bolt, which made me very skeptical. I have had many alignments and never had to pay for any additional parts. I put her on speaker phone so my daughter could hear the conversation. The only pricing Michelle mentioned was $89 for the alignment and $52 for the cam bolt that was needed to complete the alignment. In fact, I was told the alignment could not be completed without it. NO other pricing such as labor was provided to me. I didn't ask about labor because I assumed if the cam bolt was needed for the alignment that the labor was all included in the alignment price of $89. I was VERY surprised to find that the alignment final cost was $199 because they added $67 labor charge for installing the cam bolt. Then when I called to speak to Michelle she LIED to me and stated that she told me the labor charge not once, but MULTIPLE times. This is NOT TRUE and I am volunteering to take a lie detector test. Would Michele be willing to do this as well? I CANNOT RECOMMEND ANYONE USE RADLEY CHEVROLET AS LONG AS EMPLOYEES ARE LYING TO CUSTOMERS!!! I was already mad at the additional $52 charge, so if she had advised me of the full cost I would have told her DO NOT DO THE ALIGNMENT!! I am requesting a refund of the labor fee. I also questioned why I paid for a 4 wheel alignment when they only aligned the right front wheel (hence 2 wheel alignment). I am really sick of dealerships taking advantage of customers!!! More

I found a truck I was very interested in at this dealership. I called up and originally spoke with a salesman who was very nice named Jonathan he then sent me to financing where I had told them I co dealership. I called up and originally spoke with a salesman who was very nice named Jonathan he then sent me to financing where I had told them I could either pay cash or finance with $2000 to build up my credit....5 days later I called them just to have them tell me that someone would call me back in a couple of minutes here I am 7 days later, 2 applications in to them and no one has responded back to me except an automated email. I thought I had seperarion anxiety with $12,000 but they don't want it obviously so I just called Carmax and Pohanka. Maybe they're better in person but I don't have that kind of time with my job. More

On July 15, my family and I were travelling south on I-95 towing a fifth-wheel trailer with our 2004 Chevrolet 3500 when I realized the brakes were weak. Our brakes went from bad to worse when we quickly rea towing a fifth-wheel trailer with our 2004 Chevrolet 3500 when I realized the brakes were weak. Our brakes went from bad to worse when we quickly realized that we were losing brake fluid through a leaking brake line. Basically, we were stranded. We tried Pep Boys and after waiting about 3 hours in the heat they couldn’t help us. We tried Merchants and the result was the same. Even a 24 hr roadside truck service couldn’t repair it. It is hard to realize how helpless you are when you are out of town with no transportation. We were nomads in search of getting our truck repaired while finding someplace to rest from the heat, always moving. I found Radley Chevrolet on my GPS and decided to hire a tow to their facility. After witnessing the long line of cars parked to enter service, we didn't think we could get on Monday’s schedule. I was planning on calling the service manager and pleading our case first thing Monday morning and was extremely pleased when Mr. Flood beat me to it. He called me at 0800 and told me he would do his best to get us back on the road that day. After inspecting the job, he called again to let me know that this was a big job and the fuel talk would need to be dropped to gain access. He and your service department had us back on the road by 1530 that day and we made it to our destination by 10 PM that night. When I mentioned that I would get a taxi to to pick it up, he quickly arranged for door-to-door transport. This special touch was greatly appreciated. Our experience with Radley Chevrolet could not have been better. Mr. Flood and the service department are simply incredible! More