Rafferty staff treated me with respect and made the car-buying process stress-free, even fun. Jennifer responded to my internet inquiry promptly, gave a price quote I was pleased with, and answered my follow up questions with courtesy and accuracy. Jason, showroom salesman, did a great job explaining and demonstrating the features of the car and the dealership, which helped me to select the car that was best for my lifestyle. He took the time to show me how to get started with some of the tech features that were new to me, and he showed me the engine as well. He even helped transfer my sport racks from my old car to the new one. I didn't feel rushed, and when I left with my new car I felt happy and confident. There were no hidden charges as one finds at some dealerships, and I received a good trade-in allowance, so it was a very fair deal overall. Dan in finance was efficient and courteous as he completed the paperwork. I purchased a few extra accessories and received a discount and great service from the parts department. Josh was extremely helpful with my questions about hitch-mounted bike rack installation. In the three days since my purchase, my salesman Jason has followed up by phone to answer any questions and he remains available if any needs arise. I have also received email follow-up from Jennifer. I couldn't be more pleased with Rafferty Subaru. This dealership is about 45 minutes from my home, but because I am so impressed so far, I plan to return and use them for service appointments. They apparently have 90 loaner cars available at no charge. I love my new Crosstrek and would highly recommend this car and this dealership.