Rairdon's Dodge Chrysler Jeep of Kirkland

I would not recommend the Rairdon for any car purchase. "Culture of care" is a great corporate slogan, but a complete misnomer. Tried to buy a car for cash at their Subaru dealership in Auburn and the "Culture of care" is a great corporate slogan, but a complete misnomer. Tried to buy a car for cash at their Subaru dealership in Auburn and the sales manager is rude and obnoxious. We waited nearly 2 hours to sign documentation before we walked away, after being treated abysmally. I feel sorry for the salesperson who is being stiffed by a sales manager who has no concept of customer care. Clearly, he was only interested in selling brand new WRX's with all the upsell crap that increases his commission $$$. Cash is king? Not at Rairdon's Subaru of Auburn. Should have known better after a previous Rairdon's experience at their dealership in Kirkland. AVOID AVOID AVOID More

All of the people at Rairdon were super great and very helpful and I will continue to take my jeep there! So happy with April who keep me updated for the two weeks! Thank you all! helpful and I will continue to take my jeep there! So happy with April who keep me updated for the two weeks! Thank you all! More

Great service department and staff. I have used Rairdon’s of Kirkland’s service department in the past and they have always exceeded my expectations. I have used Rairdon’s of Kirkland’s service department in the past and they have always exceeded my expectations. More

I will go back here again because of the excellent customer service and high quality vehicles. customer service and high quality vehicles. More

I bought a used 2012 F250 from the dealership. Pond driving it home. The brakes started to squeal. I also noticed the defrost did not work. It took them over four weeks to repair those two issues. Pond driving it home. The brakes started to squeal. I also noticed the defrost did not work. It took them over four weeks to repair those two issues. They gave me a loaner that had some serious issues. It had a cracked windshield and I did not realize at the time and expired license plate. The car had a really bad pull to the right. The pull was caused by a tire that was separating from the sidewall on the inside of the tire. This was found after I drove the car for two weeks and had a slow leak on a different tire. I chose not to drive it from federal way to Kirkland to have them fix the tire and just had a new tire put on at Les Schwab. the dealership said they would reimburse me, but it has been five weeks and I have yet to receive a check from them any texts or messages I have left have not been returned More

Long wait for oil changes. My last visit with 3 hours. Not exactly express is it. Everyone was eager to help when I arrived but not eager for me to check out and pay. I felt ig My last visit with 3 hours. Not exactly express is it. Everyone was eager to help when I arrived but not eager for me to check out and pay. I felt ignored. More

I had made an appointment 20 days out for warranty work on my Jeep. Specifically, a misaligned hood that I assumed would be banging up against the fender eventually and chipping/wearing the paint. I had te on my Jeep. Specifically, a misaligned hood that I assumed would be banging up against the fender eventually and chipping/wearing the paint. I had text reminders from Rairdon’s and they were obviously expecting me. After waiting several hours, I was told they were "done". When I went to check out, I was told, surprise, that they couldn’t work on the hood alignment issue because it had to be done by their body shop and that I would have to make another appointment. I was shocked. You can’t be serious?? They knew about my hood alignment appointment 20 days out but couldn’t get to it because it has to be done by the body shop??? Was this the first time they ever worked on a vehicle? Did they all stand around trying to figure out who works on body panels? I was told to take yet another day off work to bring my vehicle in again. I already made an appointment to have them work on my car. How long does this go on? Do I need to make three or four other appointments before I can get work done? How can an appointment made 20 days out not be a commitment on their behalf? I honored my commitment to come in. Why can’t they honor their commitment to work on my vehicle? What if every industry does that? I also own a Mazda and never once was treated the way Rairdon’s treats its customers. I tried to speak to “someone in charge” to explain this but was blown off. I had asked for reimbursement for my loss of time since I had to take yet another day off and he (Kevin Graham) got angry, threatening me that he would kick me out and never let me back into “his” dealership. I tried to complain to the corporate headquarters but no luck. Not one single person would provide me with contact information for the Rairdon’s auto group senior level management. Kevin Graham went out of his way to prevent me from complaining to his manager, apparently forbidding all employees from providing me with the information I was kinda stuck with him treating me in this manner since they sort of have a lock on Jeep warranty work in my area. For this reason, never buy a Jeep or any other vehicle that you may be stuck going to Rairdon’s. How horrible is it to have a business model that treats customers as livestock. Zero respect with the only purpose being to move them in and out as fast as possible so that you can get their money. This is partially my fault. Rairdon’s has some of the worst online reviews that you can imagine. I should have done my homework. With any luck, this organization will go under and the management team ends up on the unemployment line. I feel sorry for anyone who has to go there for service. More

Brought my 2016 Grand Cherokee SRT in to have the engine fan replaced, quote was 1700.00 + tax. I chose to get another opinion so I picked my car up. When I opened the door there was a broken piece of plast fan replaced, quote was 1700.00 + tax. I chose to get another opinion so I picked my car up. When I opened the door there was a broken piece of plastic on the floor. I picked it up and opened the glove box to put it in. Half the inside of the glove box fell on the floor. When the tech checked the cabin filter he did not replace the upper box correctly. I had to remove the door to replace the panel! I took the car to a different mechanic and the bill to replace the fan was 600.00. Maybe your tech's should pay attention to the job the customer wanted done instead of trying to make more work for themselves. They wanted to change the antifreeze, cabin filter, oil and filter and I can't remember what else. I will be back once I figure out what the broken piece is, but not for service or future purchase. I was supposed to get an email to fill out after service, funny that I never got one! I called to talk to a manager and was hung up on and then there was no answer when I called back. $266.00 for a broken glove box and a page telling me what you would replace. I will take my business elsewhere. More

The tube was installed incorrectly and the problem is still Light Engine On Parts are expensive and installation is expensive for nothing still Light Engine On Parts are expensive and installation is expensive for nothing More

Rairdon Chrysler Dodge Jeep of Kirkland. I am friendly and have excellent customer service. I'm always happy when I bring my Jeep in for service. I am friendly and have excellent customer service. I'm always happy when I bring my Jeep in for service. More