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Rallye Acura
Roslyn, NY
4,154 Reviews
Welcome to Rallye Acura – New York’s premier Acura dealership located in Roslyn, New York. Conveniently located at 1750 Northern Boulevard, Rallye Acura is proud to serve Long Island and the surrounding areas including Queens, Brooklyn, and Manhattan. Our dealership is a proud member of the Rallye Motor Company, which also represents the BMW, Lexus, and Mercedes-Benz franchises.
The Rallye Acura team is committed to providing our customers with an unparalleled automotive experience and have been recognized as DealerRater’s Dealer of the Year for Acura in New York 3 years in-a-row (2018-2020).
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday 11:00 AM - 4:00 PM
Service
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:00 PM
Tuesday 7:00 AM - 5:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 5:00 PM
Friday 7:00 AM - 5:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 4,154 reviews
November 21, 2015
Chad Tammaro is first rate Chad is top shelf. He explains things incredibly well and I trust his recommendations. He is a rare and wonderful breed. I highly recommend him. Chad is top shelf. He explains things incredibly well and I trust his recommendations. He is a rare and wonderful breed. I highly recommend him. More
by P2soxfan
Employees Worked With
November 20, 2015
Service Went for oil change and inspection. But got much more than I thought. Changed my remote battery, new windshiekd wipers, new struts and had all my flui Went for oil change and inspection. But got much more than I thought. Changed my remote battery, new windshiekd wipers, new struts and had all my fluids topped off. Was so glad I went there cause now I'm all set for winter. More
by Fmutolo
Employees Worked With
November 11, 2015
Dealer Backed Out of Agreement We reached a deal and signed a purchase agreement. Deposit was charged to card and then Mgr backed out of the stating he could not do the deal at the We reached a deal and signed a purchase agreement. Deposit was charged to card and then Mgr backed out of the stating he could not do the deal at the agreed price. Deposit was credited back to the credit card. Don't think that's a good way to do business. More
by prrmx1
Employees Worked With
Don't see the names. I believe the Manager's name was Joe.
November 09, 2015
2nd time in and still not fixed Oct 12th: 3 issues Squeaking brakes Rattling noise in sunroof Noise coming from driver door Oct 12th: 3 issues Squeaking brakes Rattling noise in sunroof Noise coming from driver door area Was advised they fixed the noise coming from the sunroof, could not do anything with the door noise because they only, " faintly heard the noise" and the brake situation they said could be the way I drive or dust in the brakes. When I asked what can be done to stop the squeak, Matt Doyle, just kept avoiding the question. So I left with out an answer. On my way home I heard the noise that was supposedly fixed coming from the sunroof, again. I Ccalled the next morning, and was told Matt was busy, so I left a message. He never called me back. When I mentioned this to him on Nov. 2, he said he never got a mess from me. Nov. 2nd I Took a test drive with a mechanic, John. He heard the noise coming from the sunroof, claims he didn't hear the brake squeaking. 5:30 that evening I got a call from Matt Doyle saying the noise has been fixed and I could come get the car. I was advised they put a foam strip around the sunroof and the noise has stopped. Once again nothing was done to the brakes because they didn't hear them squeak. I advised Matt I will continue to let them know the brakes squeak at subsequent service appointment until they can hear it's done do something about it. As for the sunroof, the next morning I was driving to work and heard the same noise. Granted what he did do helped a bit but did not get rid of the noise completely. I called the service department again and left a message for Matt Doyle. He did not return my call for 6 days. He told me to come back and take a test drive with the service director. I asked when could I do that and he said what time could I be there? I said, I get out of work at 5 and could be there at 5:45. He said, Oh we don't do test drives after 4 pm because of the traffic on northern Blvd. I said, I am not taking any more time off from work, as I do not get paid for that time. I said the next time I could be there is the end of December, there was a moment of silence on his end and finally he said ok. More
by mjbiundo
Employees Worked With
Matthew Doyle
November 04, 2015
Great experience overall I had a pleseant experience with all the staffs I met here at Rallye Acura. I initially went to this dealer for my vehicle services and ended up leasi I had a pleseant experience with all the staffs I met here at Rallye Acura. I initially went to this dealer for my vehicle services and ended up leasing a new car. All staffs were very warm and had nice smiles, special thanks to a sales rep. Ms. Jeri Billman who helped me found me a right car and delivered what she promised, no surprises with the financial person wasn't trying to sell anything, usually they try selling warranties and jack up the monthly payment with numerous reasons and took me less than 2 minutes with that person. I would definitely recommend to my friends and family. More
by jhpark
November 02, 2015
Best Service Best service experience and staff was helpful. They helped fixed the issue in a fast way. I would recommend them them to my friends and family. Best service experience and staff was helpful. They helped fixed the issue in a fast way. I would recommend them them to my friends and family. More
by Mdxgirl
October 28, 2015
Excellent Experience I recently purchased a vehicle from Rallye Acura and had an excellent overall experience. Stephen took all the stress and hassle of car buying and ma I recently purchased a vehicle from Rallye Acura and had an excellent overall experience. Stephen took all the stress and hassle of car buying and made it an enjoyable process. He worked extremely hard to make sure that my family and I were going to get into the car we wanted. I highly recommend Stephen and Rallye Acura and will certainly use them again in the future. More
by Fac236
October 27, 2015
New car Stephen did a great job helping us find a new vehicle. He went above and beyond to give us the best deal and we will definitely be back and will recom Stephen did a great job helping us find a new vehicle. He went above and beyond to give us the best deal and we will definitely be back and will recommend him to family and friends. More
by Geo416
October 24, 2015
Got an amazing deal on a TLX Reza helped me get into a new TLX and I couldn't be happier. He was super helpful and I picked up my car in 2 days. Reza helped me get into a new TLX and I couldn't be happier. He was super helpful and I picked up my car in 2 days. More
by HMesh
Employees Worked With
Reza Lavaie
October 21, 2015
Best service I've ever received ANYWHERE After taking my 2007 MDX here for a few years (and a LOT of terrible nightmares elsewhere) I feel compelled to tell the truth about the service depart After taking my 2007 MDX here for a few years (and a LOT of terrible nightmares elsewhere) I feel compelled to tell the truth about the service department at Ralley Acura, specifically service manager Chad Tumaro who's been with the company for many years. Chad is a rare breed of service professional. He has taken care of me so many times and never ever have I seen anyone take such genuine care of a customer the way he handles his. It's not the typical phoney smile or manufactured manurisms, but a totally genuine positive attitude, a genuine love of his job and a genuine warmth in the way he carries himself. I use the adjective genuine because that's the best way to describe him. My dad always says you can't teach a man these things (my dad is vp of marketing and sales in the worlds largest micro finance bank). Chad has it. He gets it. He treats me the way he wants to be treated, with genuine respect and a very ardent attention to detail. If I tell him 5 things I need done to my Acura, he listens intensely and I don't have to repeat myself. If he says he's going to do something he does it but he doesn't stop there. He LOOKS FOR WAYS he can exceed my expectations. I just left his desk and he was giddily bragging about how joyful he was that he surprised a customer who was stuck in a storm in his car by painting a couple panels just to help him out because he had been through a tough time. This is a guy who knows that $50 in paint is worth thousands in repeat business. This is a guy who knows that when my navigation failed on me after I updated the system, he pulled some strings and spent hours with Acura corporate to get me a new on good faith because the update is truly what fried put the system. Who does that? Who fights for me? Who fights for the customer?? Almost no one. But he knew it was the right thing to do, and he smartly knew I would (and have!) referred all my friends and family to him. I will continue to tell everyone I know about Ralley Acura because of the top tier service I've reviewed here. How often do you REALLY have your expectations exceeded? Really? Ralley Acura has blown me away and if you live in the tri-state area, make sure you get your next car from someone who will exceed your expectations. Go to Ralley Acura Long Island! The value here is priceless and the staff here is just over the top. More
by Joshua Lutz
