Rallye BMW - Service Center

Brett is an outstanding service manager who goes above and beyond to ensure every customer feels valued and taken care of. His professionalism, clear communication, and dedication to customer satisfaction and beyond to ensure every customer feels valued and taken care of. His professionalism, clear communication, and dedication to customer satisfaction make the entire service experience smooth and stress-free. He takes the time to explain details thoroughly, offers honest guidance, and makes sure everything is handled with efficiency and care. Brett’s approachable and trustworthy nature truly sets him apart and makes working with the dealership a pleasure. More

I came in for a scheduled appointment for an oil change and the usual general checkup on my 2024 BMW X3 M40i on 07/17/2025 at 12PM. I paid for the package that includes air filters for free (as well as man and the usual general checkup on my 2024 BMW X3 M40i on 07/17/2025 at 12PM. I paid for the package that includes air filters for free (as well as many other maintenance packages) and they didn’t touch my air filters at almost 10,000 miles which is ridiculous. I paid a lot of money for these packages just for the peace of mind. I booked an appointment and even with the appointment the service advisor said thy would not be able to get to my vehicle in the same day. I called for an Uber and paid for the transportation myself (I never selected the Lyft option on the online menu when scheduling the appointment because I was expecting it to be finished the same day). I paid out of pocket for transportation and the second I get home the service advisor texts me saying the vehicle is ready. Then I had to pay out of pocket all over again just to come back to the dealership. The porter who was responsible for bringing my vehicle to me must have thought I wasn’t looking because he thought it was a joyride. He was driving very recklessly with my vehicle & that worries me a lot. I am the type to park my vehicle a mile away in a parking lot if it means nobody will come near it. I am a car enthusiast and I chose Rallye BMW because I was under the impression that this dealership would take care of my needs and treat me & my vehicle with respect. I plan on keeping this vehicle and want to take good care of it and give it the respect it deserves. This is very ridiculous and unprofessional. I want to hear back immediately from the Service Manager. More

Excellent and reliable service every time. Also very close to on time. A clean car at the end too! Also very close to on time. A clean car at the end too! More

My husband and I had an amazing experience ! Jason went above and beyond to accommodate exactly what we were looking for , which no other BMW dealership seem to be able to do. I will be going t Jason went above and beyond to accommodate exactly what we were looking for , which no other BMW dealership seem to be able to do. I will be going to Rallye for all my future cars. No hidden costs or last minute surprises in the finance office. The day of pick up so fast , And while the dealership is beautiful , there was no waiting around . More