We purchased a used vechicle from Ramp. Our purchasing experience was quite typical, with no problems, issues, or suprises. When it came time for service, the real fun began. I should have turned around and walked out when I heard the service department openly bad mouthing a customer,within earshot of everyone present(very unprofessional). After 2 visits trying to service our car, my problems were not fixed! They were simply trying to diagnose my problem by changing parts at my expense, with no success. And I was catching an attitude to boot! After they kept my vechicle for a week, they ultimatly replaced the battery and alternator for almost a $2000.00 price tag. I then called Ford directly and staged a complaint with the dealership. This was a like a mediation service that revued my situation, after this magically all labor chages were dropped. After driving the car for 2 days after that, my wife got stuck on the side of the road. I gave up and took the car to a local mechanic out of fustration. In 1 day, my car was diagnosed and repaired. It was a bad relay that was draining my battery, which was replaced for $140.00. Not several hundred for a battery and alternator that I did not need! In my opinion the service department as a whole is extremely unprofessional, and could care a less about any particular customer. I live less then a half mile from Ramp, and would gladly drive an hour away not to deal with them. They will never get another dime from me, my friends, or family! Please learn from my experience and take your hard earned money to another Dealership.
Entire service department
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