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Ramsey Volvo

Ramsey, NJ

4.8
1,244 Reviews

575 State Route 17

Ramsey, NJ

07446

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1,244 Reviews of Ramsey Volvo

August 06, 2021

Brad Saltzman is an excellent sales consultant! He knows exactly what he is doing. He gave me the perfect advice and excellent service. Thanks Brad! More

by jjhhchoi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad Saltzman
Aug 20, 2021 -

Ramsey Volvo responded

Thank you for sharing this with us, we appreciate the kind review!

July 28, 2021

Excellent Sale person was kind enough to listen and Excellent Sale person was kind enough to listen and take care of all problem I will give him 5 Star and recommend everybody See U next time Th More

by rparmesh42
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Coronato
Jul 29, 2021 -

Ramsey Volvo responded

Thank you for sharing, we're glad you had a great experience with our Service team!

July 23, 2021

The sales folks work with you to make a fair deal. Service is very good. We have worked with Tim Bourne and John Montenegro over several leases and two purchases and they really worked with us to crea More

by jasdreyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike , shows you how to use the car, John Montenegro, Tim Bourne, Asher Trinler
Jul 29, 2021 -

Ramsey Volvo responded

Thank you for the great feedback! We appreciate it and we're happy your visit went smoothly.

July 22, 2021

Advisor Steve helped me for my 20k service drop off with a couple other items that had to be completed. Continue to be happy with the service from Ramsey. More

by knicksfan84
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Coronato
Jul 29, 2021 -

Ramsey Volvo responded

Thank you for sharing your service experience with us, we're glad it was a great one!

July 21, 2021

The easiest car transaction we ever had. Chris was the best. Everything went smooth and was stress free, and the pricing was exactly what we were looking for. More

by Eric
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Corrigan
Jul 29, 2021 -

Ramsey Volvo responded

Thank you for sharing your experience with us, we're happy to see that it was a great one!

July 12, 2021

Parts department has poor customer service skills! Rude and not pleasing. Grumpy office guy always. Should have listened to reviews. Will not be coming back! Not recommend. Parts manager does not care abou More

by APZ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Muzzillo
Jul 13, 2021 -

Ramsey Volvo responded

We're surprised to see that you had experience like this. Our service and parts teams have earned high review ratings and work hard to assist our customers efficiently. If you have specific complaints that you would like to note, please contact our General Manager Jeff Falk at jfalk@volvocarsramsey.com or our Service Manager, Jose Pujol at jpujol@volvocarsramsey.com. Thank you.

June 17, 2021

Avoid this dealership. However, if you still decide to go, avoid Asher Trinler. A service guy gave me Asher's work phone number. I left his voice mail few times. He NEVER call me back! Sigh! I called M More

by frustrated girl
Recommend Dealer
No
Employees Worked With
Asher Trinler
Jun 18, 2021 -

Ramsey Volvo responded

We're so sorry to see that you had a negative experience with a member of our team. If your issue is not yet resolved, please reach out directly to our General Manager, Jeff Falk, for immediate assistance - jfalk@volvocarsramsey.com or 888-319-0377. Thank you.

May 29, 2021

Avoid this dealership. However, if you still decide to go, avoid Tim Bourne. Background: I buy a new car about every 5 years and this is the worst car buying experience I have ever had. I was attract More

by Ricky
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tim Bourne
Jun 01, 2021 -

Ramsey Volvo responded

Mr. Leung, Unfortunately, this was the case based on the buyer's credit. I personally tried to contact the buyer to explain that the credit of $500 based on the amount financed, and using the higher rate is actually saving him money, but feel that there was a language barrier. I would be happy to review this deal with you personally if you wish, but I can assure you there was nothing "shady" going on here. We were fully aware of the rate you were expecting and offered a discount to get you even better than that. Please feel free to reach out to me or if you like I can reach out to you. I would hate for this misunderstanding come in-between a deal and a customer. Thanks so much, Jeff Falk jfalk@volvocarsramsey.com General Sales Manager Volvo Cars Ramsey

Jun 01, 2021 -

Ricky responded

Jeff, This is exactly the issue. I told Tim not to call my dad *because* of the language barrier and my phone number is there if there are any questions. Did he not tell anyone? Also, did you not understand the issue? My issue is not just about the rate going higher. It's about that I do not want to do it and would be okay to pay in full, *BUT* I needed advance notice. Your dealership had 2 weeks!! And I reminded him several times. He should be helping me and he did not. He failed! And now, you failed to acknowledge the problem and apologize. So no, I will not be finalizing this deal. I am still waiting for the refund. He took my credit card on that day 2 weeks ago and charged me immediately. He took my credit card number to issue the refund last Friday but nothing yet happened. I just checked and still waiting! This dealership doesn't know how to communicate with their customers and not even between themselves. Ricky

May 10, 2021

Brad learned what I was looking for and followed up when he found a car that fit my needs. He was clear about options and was quick and courteous responding to my questions. Asher was also helpful and frien More

by Erik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asher Trinler, Brad Saltzman
May 11, 2021 -

Ramsey Volvo responded

Thanks so much for the great feedback, Erik! We appreciate your business and we're glad to see you had a great experience with our team!

April 21, 2021

Super friendly sales personnel and management. An organized, aesthetically pleasing clean dealership. Comfortable waiting areas. They ensured my lease was smooth from start to finish More

by kellylombardi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asher Trinler, Daniel Falk
Apr 22, 2021 -

Ramsey Volvo responded

Thank you for the great feedback! We appreciate it and we're happy your visit went smoothly.

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