Rancho Santa Margarita Honda

Mark Helms is the best! I was looking to buy a CR-V EXL AWD with Navigation. Since the dealer didn't have one on their lot, it was necessary for them to search surrounding dealer's inventory. Mark stayed AWD with Navigation. Since the dealer didn't have one on their lot, it was necessary for them to search surrounding dealer's inventory. Mark stayed in touch with me through the process and within 3 days he had located and delivered the exact vehicle I wanted. I knew what I wanted and Mark never tried to sell me something else from the lot. He also got me the best price on my new car and got me a fair price for my trade in. When I picked up my new Honda, Mark sat in the car with me and showed me all the features. During the first week of owning my new CR-V, I received two emails from Mark and two phone calls. In the emails, he thanked me for my business and made sure I had his cell phone number for questions. In his phone calls, he was following up to see if I had any questions and to find out how much I was loving my new car. This is the second time I have bought a car from RSM Honda and when it comes time to buy another new Honda, I'll be back to see Mark Helms at RSM Honda. More

Manny in finance is terrible, rude, wants to argue with customers. His attitude totally changed when I would not the the 2k dollars extended warranty. Kept telling I "need it" bit I bought one from my cred customers. His attitude totally changed when I would not the the 2k dollars extended warranty. Kept telling I "need it" bit I bought one from my credit union for 600$. Covers bumper to bumper too. Then told me he would need a few more minutes to finish getting my paperwork ready. After 25 more minutes called us back into his office to continue to tell us Weiss buy the now 1700$ warranty. After I said no to any extras, unless they were going to include them into the deal we already agreed upon he finally stopped. Including stopped talking with us, just sign here. I tried to complain to GM but he never returned my call, as is standard practice at this dealership,, not to return calls or communicate with customers. More

Rancho Santa Margarita Honda, I cannot recommend, even to my enemies. The Salesman never introduced himself, we never got a business card, or knew his name until the end of our deal . Then came the worst to my enemies. The Salesman never introduced himself, we never got a business card, or knew his name until the end of our deal . Then came the worst part of RSM Honda -the finance department, not all the paperwork was ready. We left the finance office twice so Manny could "complete" the paperwork for "us". After the deal, I called 3times to verify the the dealer received our payment-NO return calls, to simply confirm they have our payment. Then I discovered RSM Honda sent my bank the payoff amount (after ten days)of my trade-in which was $450 less than what we had on the contract, a payment had cleared. RSM Honda was going to keep my money" as leverage to get title" as Manny in finance says. When I called every hour on the hour to try and get our money, Manny was rude and very argumentative. After leavening a message for the general manager to call me to discuss this (he never returned my call either) Manny called to say they have my check. If it smells fishy, looks fishy, taste fishy, it must be fish! I could NOT recommend this dealership due mostly to finance department being very shady, rude and argumentative. Go the the big dealerships where finance people know there jobs well, and treat customers with respect. Brenda is the only person I can recommend, she was the only person to returned my calls. Message to Brenda, quit go to any other dealership... Same for customers- go to ANY other dealership. The dealership in all of their replies, to less than favorable reviews on line, talks about communication, this is their major flaw. The GM did not return my call, the Finance simply ignored me, after 11 calls I spoke to someone in finance, after Brenda, promised. And that was on one of my hourly calls to speak to someone about getting MY money, as the contract states pay on demand. More

Steve Quintero is very disrespectful, angry and rude service manager. Without regard to Honda Brand. In his own words "do not come back to this dealership" how about that for customer service. service manager. Without regard to Honda Brand. In his own words "do not come back to this dealership" how about that for customer service. "get out now, you are lucky I am working" A Threat! He must be well tolerated by management to haves such conduct. This disrespect was in front of my wife and everyone in the service area, customer and staff. I called him first by raising his voice on me in front of my wife and his come back is "I am explaining". Accused me of cursing in his office so he can justify in throwing us out... NO JUSTIFICATION FOR THIS ACTION. BAD FOR RSM HONDA. WORSE for Honda brand... More