Randall Reed’s Planet Ford 635

this dealer is so crooked. my wife and i were to buy a car. financing was done. we were to come to the dealer and sign paperwork. take the car home. i called jean paul tues morning to confirm the time we car. financing was done. we were to come to the dealer and sign paperwork. take the car home. i called jean paul tues morning to confirm the time we were to come to the dealer. at this time he told me the car was sold to someone else More

I was lured in by a letter from Randall Reed's Prestige Ford offering me almost $17,000 for my 3 year old vehicle. It said that Randall Reed's Prestige Ford needed to increase its inventory of quality used Ford offering me almost $17,000 for my 3 year old vehicle. It said that Randall Reed's Prestige Ford needed to increase its inventory of quality used vehicles, and they would make me an offer regardless of whether or not I wanted to buy a vehicle from Randall Reed's Prestige Ford - AND - if I came in for an appraisal, I would get a $25 gas certificate (which is a lie). So I went in, figuring worst case scenario, I would let them make me an offer and if I didn't like it, I would get a $25 gas certificate for my time. They showed me some vehicles and we talked money, but we couldn't reach a deal, so I thanked the salesman and asked for my gas certificate, and he gave me some tri-fold pamphlet on how to request a gas certificate, which instructs you fill out a form, then send it registered mail to an address then wait 4-8 weeks for a certificate, fill it out and attach a gas receipt, then send it in and wait another 4-8 weeks for reimbursement. But wait, there's more! You are only allowed to submit one reimbursement and it has a maximum of $10. So if you get $50 in gas and try to get your $25 reimbursement, they will only send you $10. And that's AFTER you've paid to send them forms via registered mail. When Randall Reed's Prestige Ford scammed me on a $25 gas certificate, it made me thank my lucky stars that I didn't trust them to sell me a car! More

I have both purchased a new vehicle and serviced Ford my other vehicles at Prestige. Everyone is always nice, reviews details and I love that I get coupons regularly to help me save. Another thing that I am other vehicles at Prestige. Everyone is always nice, reviews details and I love that I get coupons regularly to help me save. Another thing that I am glad to see is that they have wireless. I have been able to work and even get food at their cafe while I wait. It makes things much more enjoyable. More

Purchased a brand new Explorer. Sales lady wasn't very knowlegable but she was new so we gave her a break. After the papers were signed she rode with us to the gas station for our free tank of gas. Woul knowlegable but she was new so we gave her a break. After the papers were signed she rode with us to the gas station for our free tank of gas. Would have gladly skipped this step if I knew that she was going to open the rear passenger door and hit a pole there. Comment was "oh just something to remember me by". It was very little transfer paint on the underside of the door, really not visible but if you just spent 40,000 grand on a vehicle and the sales person did that wouldn't you expect a little more than something to remember me by? Then we had ordered rainguards. They called on Wednesday told us the guards would be in on Thursday. They told us to bring it in on Friday at 8am. My husband gets there and is told that no one will be in the service department until 9am. It is currently 4:17pm and he is still there. Apparently the warehouse shows they were delivered and no one can find them. So we sit and wait 8 hours for a 10 minute job. Really considering handing the keys back to them, no matter how much i like the car. More

We responded to the TV paid program that stated everyone is financed. We explained to Ms Carston at Prestige that we did not have money for down, trade, nor cosigner and that our credit wasn't great. We nee is financed. We explained to Ms Carston at Prestige that we did not have money for down, trade, nor cosigner and that our credit wasn't great. We need a vehicle due to mine being totalled. She guaranteed that we would be financed with 0 down. Not so after we drove over 38 miles one way to get there. The sales rep came back and said we would need both money and a cosigner. If this dealer had been honest, we would have saved both time and gas. I can think of alot of places that I would have rather drove the 80 miles to. More