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Randy Marion Subaru - Service Center
Mooresville, NC
858 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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858 Reviews of Randy Marion Subaru - Service Center
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Verified Customer
Helpful May 21, 2023
Did a great job on my Subie but would have been nice to have a loaner for the day since it took over 6 hours and I live over 20 miles away. have a loaner for the day since it took over 6 hours and I live over 20 miles away. More
by JUDYHIGGINS47
Employees Worked With
Kimmy was very kind
May 20, 2023
Just found out that the defective cladding/garnishment and mirror casing are not covered under warranty. The service department folks are great to work with, but Subaru does not seem interested in a long and mirror casing are not covered under warranty. The service department folks are great to work with, but Subaru does not seem interested in a long term fix. I’m being told that the dealership basically absorbed the cost of replacing everything as a “courtesy”. The “remedy” is for me to park down my driveway, away from the windows that reflect the intense heat. So I can’t park in my own driveway in a place that keeps my vehicle close to the house and out of the way of my wife’s car. That’s the remedy? That’s both laughable and pathetic. Again, Chuck and his crew of advisors are as good as they get. Nothing but respect for them. But if that’s the solution to a defective car part, at least according to Subaru, then you’ve lost all my respect as a car company More
by kikajohn
Employees Worked With
Megan Rockwell
May 20, 2023
Everything can be summed up in 4 words: great, wonderful stupendous service. Randy Marion Subaru in Mooresville is the only place I will go. Thanks guys.🥰 stupendous service. Randy Marion Subaru in Mooresville is the only place I will go. Thanks guys.🥰 More
by MISSYK0226746
Employees Worked With
Megan Rockwell
May 20, 2023
Previously stated. I made an error in my rating of the service department. My issue is with Subaru. Not with the dealership and certainly not with the service departm I made an error in my rating of the service department. My issue is with Subaru. Not with the dealership and certainly not with the service department. Chuck and his advisors have been the consummate professionals More
by kikajohn
Employees Worked With
Megan Rockwell
May 18, 2023
We are always treated with respect. They have an adequately supplied (with goodies, and coffee) waiting room. We are dealt with in a very timely manor. By being able to secure an appoin They have an adequately supplied (with goodies, and coffee) waiting room. We are dealt with in a very timely manor. By being able to secure an appointment on line, this is very convenient. One huge plus is our Service Person TOM GILBERT. We are able to choose Tom on line when we make our appointment, another plus. Megan was our initial contact when we first arrived, as Tom was just finishing with another customer. We have dealt with her before and she is always very affable and professional. Thanks John Cross More
by MOECROSS
Employees Worked With
Tom Gilbert, Megan Rockwell
May 18, 2023
Service Dept very professional, responsive, transparent and efficient. Have been a customer over 15 years and have not had a negative interaction or experience. and efficient. Have been a customer over 15 years and have not had a negative interaction or experience. More
by gary.ml.whitman
Employees Worked With
Tom Minton, Megan Rockwell
