Randy Wise Buick GMC

First time customer to this dealership, was hoping for something better than we got... We leased a Sierra EV here and the experience has us genuinely questioning whether this dealership is disorganized something better than we got... We leased a Sierra EV here and the experience has us genuinely questioning whether this dealership is disorganized… or intentionally deceptive. It took weeks just to finalize lease prices with our sales person due to slow communication. We confirmed multiple times that the monthly payment he presented included all taxes and fees. When we arrived to sign... the payment was higher than what was agreed upon. No real explanation. No accountability. No effort to correct it. We moved forward only because EV credits were about to disappear, and it was a decent deal on the vehicle but the trust was already damaged. Communication was consistently poor. Messages went unanswered for days even after being read (sales person has read receipts turned on for his texts). I’m not going to call him out by name because I have enough decency but he should know that how he treated my family is not okay and trying to make us feel bad about our concerns is unacceptable as well as being even condescending at times. Basic delivery items were mishandled: • The truck wasn’t well detailed for the cost, and has panel issues which need to be looked at by service (taking it to another dealer), it just should have been better for the price of the vehicle. • OnStar wasn’t fully set up and the dealership didn’t seem to know how the GMC app should look with it in there, it amazes me you can try and sell a car without knowing this basic stuff. I knew more about the car than anyone working there. • They couldn’t print our registration the day of pick-up which i thought was strange and they had to be reminded to mail it to us. • Truck had software updates that they did not do. • And the charger that was supposed to be included wasn’t even in the truck, we had to point that out to them but they did bring it to us the next day. But the biggest red flag… They charged $1,030 to our GM credit card even though our signed receipt clearly shows $1,000. No one disclosed any “fee.” When questioned, the response was essentially: contact his manager, or the credit card company, and he cant justify any refunds on this deal. That’s not a misunderstanding, that’s an undisclosed upcharge and its downright dirty. As a business owner myself, I can tell you: credit card processing fees are the cost of doing business. You do not print one number and secretly charge another. Customers shouldn’t have to comb through card statements to protect themselves from the dealership that just sold them a vehicle. We’ve already eaten the $300+ extra over the lease term from the surprise payment change just to avoid starting the entire process over. But being charged more than the receipt, without disclosure... crosses a line. We love the Sierra EV. We do not love the feeling that we had to constantly double-check everything because the dealership either didn’t know what they were doing… or hoped we wouldn’t notice. Sales are about trust and we tried really hard to trust this dealership and wanted to love it here but there are just too many things that broke that trust. Get the truck. But think long and hard about where you get it. I would not recommend anyone give this dealership any kind of business. To me it seems like a leadership/ownership problem. More

Chris Wise, Mike Skodak and the entire Wise dealership are the REAL DEAL! When my dream car, a 2015 ZO6, suffered a significant manufacture's failure, NOT covered under warranty, they went to work! Althou are the REAL DEAL! When my dream car, a 2015 ZO6, suffered a significant manufacture's failure, NOT covered under warranty, they went to work! Although the major repair still stung, they walked with me and got it back on the road! The entire RANDY WISE “family” are to be applauded! LEADERSHIP! More

I called Randy Wise Buick. My husband and I bought a used truck 4 years prior and were happy with it. I contacted Bryan Bickford and told him we were interested in a new SUV and wanted to trade in the used truck 4 years prior and were happy with it. I contacted Bryan Bickford and told him we were interested in a new SUV and wanted to trade in the pick up truck. He found out my needs and set up an appointment with 2 vehicles. He was efficient and helpful. I had contacted several dealerships before contacting Bryan and was not happy with the service. Bryan does a great job. More

WILL TAKE UNSUSPECTING OR NAIVE CUSTOMERS TO THE CLEANERS! I had a terrible experience some years back and now my son-in-law got taken (by them) right before Christmas. Son-in-law also accepted CLEANERS! I had a terrible experience some years back and now my son-in-law got taken (by them) right before Christmas. Son-in-law also accepted a free rental while repairs were being done, but I'm sure they'll be charged for that, too. These people can't be trusted. My experience was several years ago. My car was totaled, but they “fixed it” in waves to avoid calling the car totaled. The car was worth maybe $12,000. At first their total repair bill was $4,600 or thereabouts. After they were paid by my insurance company, they (Randy Wise et al) discovered another $8,000 in damages! I didn't have time to fight the system at that time, so they took me to the cleaners. Even after, it was never fixed correctly – there continued to be something wrong with the steering, but they said they couldn't find a problem. Now my daughter and her husband took their car there concerned about an occasional stalling out problem. The shop recommended they have their fluids flushed while there. My son-in-law went along with their suggestions because he is very trusting and knows nothing about cars. When he picked-up their car he discovered the bill was $2,000! My daughter was shocked and called me crying. She said they had no idea it was going to be $2,000. Needless to say I am very angry because I know how shady they are, this dealership (they're 2 for 2). More

I would like to thank Oliver Hackney,Joe Soper and My driver Layla, I flew from so Fla to buy my new GMC. This was the second GMC that I had bought from Randy Wise Buick-GMC from Oliver he had Layla pick driver Layla, I flew from so Fla to buy my new GMC. This was the second GMC that I had bought from Randy Wise Buick-GMC from Oliver he had Layla pick me up from Detroit, Oliver went out of his way to get the GMC that I bought and I would buy from Randy Wise Buick-GMC the whole team was very remarkable More

Bought a used car I would not recommend Randy Wise on Clio Rd to anyone that service is terrible the day after I bought a 2016 Malibu the engine light went on I called I would not recommend Randy Wise on Clio Rd to anyone that service is terrible the day after I bought a 2016 Malibu the engine light went on I called the salesman he said take it anywhere its under warranty So i did and it wasn't the engine had a cracked piston Now I am assuming this car was checked over before going on the lot They wouldn't fix it now my car has other issues I highly recommend NOT buying from them More

Buyer Beware We bought a car from Randy Wise and were told, explicitly and repeatedly, that there was a wiring issue that would not at all affect the performance o We bought a car from Randy Wise and were told, explicitly and repeatedly, that there was a wiring issue that would not at all affect the performance of the vehicle. Fine. We were also told that a number of repairs and a general tune up had been completed. Excellent. No reason not to believe them - we were buying a ten-year-old vehicle so surely they would want us to come back in a few years when it was time for another trade. When I brought the car in for service less than a year later, we were told our car needed several thousand dollars in repairs and that the exclusion warranty we thought we'd purchased would not cover any of it. I took the car elsewhere and the mechanic discovered that the spark plugs were original to the car and two of them had seized. So, either Randy Wise lied about their tune up and vehicle inspection report or they did such a bad job that they left degraded spark plugs to break on me down the line. Which they did. More

Highly Recommend After a disappointing experience with another dealership, we purchased a used care from the Randy Wise Team - Nick Porritt, JJ Jones, and Chris Wise. After a disappointing experience with another dealership, we purchased a used care from the Randy Wise Team - Nick Porritt, JJ Jones, and Chris Wise. Our situation was more complex than most car purchases and the team jumped through hoops to make is a pleasant and seamless transaction. They worked with us to find a safe, reliable car within our budget and completed our purchase with the highest level of professionalism. We truly felt at ease throughout the process and look forward to sharing our Randy Wise experience with family and friends. More

Efficient and Courteous Customer Service Bryan Bickford was so helpful with helping us find a car for my college-age daughter. He was informative and not a pressure salesman at all. He stayed Bryan Bickford was so helpful with helping us find a car for my college-age daughter. He was informative and not a pressure salesman at all. He stayed in touch while going through the approval process. It was the easiest car buying experience I've ever had. Thank you! More

Wonderful This was my very first time buying a car from a dealership and it was so easy . My sales person Noelle Kelley was very helpful friendly. She answered This was my very first time buying a car from a dealership and it was so easy . My sales person Noelle Kelley was very helpful friendly. She answered all of my questions and was very informative. Then there was Adam who had me sign everything and went over gap coverage and other options and warranties I could get. They both made my car buying experience wonderful and I am so very pleased. More