Ray Catena Audi of Freehold - Service Center

This is the second time I’ve tried to make an emergency appointment with this dealership. The first time was for a power steering issue and the most recent, for a convertible top malfunction. I was told th appointment with this dealership. The first time was for a power steering issue and the most recent, for a convertible top malfunction. I was told that the earliest appointment was over a week away and, according to the service manager, the best they could do was take my name and phone number and call me back if there was a cancellation. I told him I couldn’t wait that long and needed my vehicle fixed as soon as possible. There was no offer of an emergency repair or a loaner vehicle. I originally purchased the vehicle from Ray Catena Toms River when the brand actually backed up it’s customer service claims. I’m very disappointed and needless to say I had the vehicle towed to another dealership, Audi of Eatontown, who went out of their way to get my vehicle in for the needed repair. More

The service at Ray Catena Audi in Freehold pretty much exceeds one’s expectations. I think that says everything from one who is very finicky about how her vehicle is handled. Very grateful to Peter, Denis exceeds one’s expectations. I think that says everything from one who is very finicky about how her vehicle is handled. Very grateful to Peter, Denise and the entire service staff for their attention to detail and communication while servicing my car. Thank you! More

AllisonP my experience at the Audi in Freehold, beyond excellent with the staff and service excellent with the staff and service More

Ray Catena Audi of Freehold was very accommodating. I had to reschedule my 8 o’clock appointment until 11 am and it was done without discussion. When I arrived the Service Advisor, Michael Lopez,imme I had to reschedule my 8 o’clock appointment until 11 am and it was done without discussion. When I arrived the Service Advisor, Michael Lopez,immediately greeted me, established rapport, and discussed my service needs. Aside from the 10 k service, I also had a recall that I’d just received the day before. No problem. He got me out long before the expected time of 1 o’clock. Nice job on cleaning and vacuuming the 2021 Q5 too. Great service. More

Arrived a little early for a scheduled recall appointment and my 2021 Q5 was immediately taken into the immaculate service department, where I met Tony Watson. After taking my information and telling how lo and my 2021 Q5 was immediately taken into the immaculate service department, where I met Tony Watson. After taking my information and telling how long the wait would be, Tony showed me the very comfortable waiting area. Time went be very fast and soon I was on my way in my freshly washed car! It as a pleasure to visit the service department at Ray Catena Freehold! More

Tony Watson my service mgr. Made room for me without an appointment because he pointed out the bubble in my tire and needed immediate attention. That he gave me and I was out wi Made room for me without an appointment because he pointed out the bubble in my tire and needed immediate attention. That he gave me and I was out within a couple of hours with a new tire and no worries going forward. More

My wife & I had an appointment for our Audi Q 5. The drop-off was extremely easy, and very quick. We were directed to a Service Advisor, who greeted us and immediate brought up the car / appt. in The drop-off was extremely easy, and very quick. We were directed to a Service Advisor, who greeted us and immediate brought up the car / appt. info on the computer. He knew we were going to wait for the service to be completed. The car left the drop-off area before we left his desk. We were cordially escorted to the waiting area which was very clean and very comfortable. While waiting we were visited by the Service Manager. He asked if we were OK, and would we like water, coffee or anything. He was very friendly and gracious. We really got the feeling the Service Dept. "cares" about giving customers excellent service. A great experience. More

Although the staff was very pleasant, we leased a 2021 Q5 in June, 2021, and the MMI system has never worked. The navigation system loses it's memory all the time, so we have to keep inputting addresses suc in June, 2021, and the MMI system has never worked. The navigation system loses it's memory all the time, so we have to keep inputting addresses such as home and work. The Apple Car Play always cuts out, so it can't be relied on. We've taken it into service a few times, and been told that Audi is aware of the problem and working on a fix. Possibly in 2022. They're not willing to do anything further, and we're stuck with this expensive, new car that we can't rely on. Seems like the dealership would care more about leasing new cars that work! Who cares how nice they are or if they clean your car when they can't fix it. More

Entire Staff were pleasant, informative and clear. Waiting area is exceptional with comfortable chairs , TV, and beverages Waiting area is exceptional with comfortable chairs , TV, and beverages More

Always a pleasure servicing my vehicle here. Great process and communication. Beautiful facility as well. process and communication. Beautiful facility as well. More