My Review Of Ray Catena Mercedes Benz of Edison:
My husband and I were very pleased with the customer service from the moment we walked through the doors. The receptionist and Leigh asked our names and were very pleasant and accommodating offering us and our daughter a cold or hot beverage. We were directed to the car selection we were interested in as we waited for our sales associate John Farrell. As not to keep us waiting, Timothy Antoniszyn did a wonderful job assisting us with a few selections along with setting us up with a test drive until John finished with another customer.
John accompanied us with two test drives, unfortunately we had to leave abruptly upon return to the dealership and told John that we would contact him within a few days. My husband noted to me that there was no pressure by John to stay and speak the the manager; a practice experienced at other dealerships.
My daughter and I returned a few days later and Leigh greeted us by name and again was very pleasant, accommodating and personable.
I told John that I was't really satisfied with the selection in the dealership and expressed what I was looking for, he did a search of off site vehicles, found one that matched my requirements and within 20-30 min a service technician delivered the vehicle to the dealership. We went for a test drive and I was sold!
We came back that weekend to finalize the purchase and Timothy did a wonderful job assisting us again as John was working with another customer. My husband handled most of that as I sat with my daughter and her friend in the reception area. As time passed, Robert Alfonso, the General Sales Manager came over, said my name along with a "Congratulations." I had never met him but was pleasantly surprised with the gesture.
There are more accolades to be told but I think my point has been made. We had a very pleasant experience at Ray Catena Mercedes Benz of Edison and would highly recommend this dealership!
Oh, the best part was John delivered "my" E350C to our home...and greeted my daughter by name...Thank you John, Timothy, Leigh and Robert for a great car buying experience!!
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