89 Reviews of Ray Catena of Freehold - Service Center
Terrible mercedes service they are thieves they will scam you into labor hours I've been there many times spend thousands of dollars in repair beware make sure check your vehicle they lied charged me for whe you into labor hours I've been there many times spend thousands of dollars in repair beware make sure check your vehicle they lied charged me for wheel alignment and brake flush it was never done. Other services wanted crazy amount of labor hours for something so simple. I'm going to escalate it to Mercedes benz Corporate More
I brought my car there for service on several occasions since buying it new in 2019. I have not one bad word to say about the service department or the service people. Taylor is the gentleman that helped m since buying it new in 2019. I have not one bad word to say about the service department or the service people. Taylor is the gentleman that helped me each time honestly without him I don’t know how smooth or rough things could have been. I dreamed about having a convertible Mercedes all my life after 60 years I was able to buy one. when I started going there, my grandson was 14 years old and everybody treated him so good that whenever I had to go back, he felt like he was going to visit family. Stephanie who worked up in the front treated him so kind that he loves her for giving him a teddy bear and a Ray Catina Mercedes hat. from the salesman all the way up through Service I have no complaints at all and I want to thank each and everyone of them for the kindness and professionalism that they show each of their customers when they arrive. My grandson still comes with me sometimes. More
Taylor and the service team are awesome. The vehicle was taken in immediately and Taylor kept me informed and returned the car promptly. The vehicle was taken in immediately and Taylor kept me informed and returned the car promptly. More
Amazing experience always! Tyler N. and his whole staff from service were extremely helpful and friendly ! They brought my car back to my office to avoid me missing work and al Tyler N. and his whole staff from service were extremely helpful and friendly ! They brought my car back to my office to avoid me missing work and also kept my valuables safe when I left it in a loaner! More
The Service manager Chris Pesarba who is handling the service department is a great manager. I aleays receive an outmost professionalism when my car serviced in that dealer. service department is a great manager. I aleays receive an outmost professionalism when my car serviced in that dealer. More
Exceptional customer service! Chris Paserba & driver Paul are the BEST in the service dept! John Farrell is an excellent sales associate! This dealership has the best leadership, Chris Paserba & driver Paul are the BEST in the service dept! John Farrell is an excellent sales associate! This dealership has the best leadership, Leigh! More
Very unprofessional & they lie! Very poor customer service! I would not recommend taking your car here. Save yourself a headache & goes someplace Reputable! Very poor customer service! I would not recommend taking your car here. Save yourself a headache & goes someplace Reputable! More
Outstanding service and prompt response. Never had to fear about pricing they always do the right thing! Never had to fear about pricing they always do the right thing! More