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Ray Chevrolet
Fox Lake, IL
4,339 Reviews
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 2:00 PM
Sunday Closed
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Showing 4,339 reviews
June 05, 2013
Visited Ray Chevrolet to just check out a few vehicles. Jay Conway, our sales rep, was extremely helpful and willing to help me find the perfect vehicle. The dealership as a whole was friendly and cust Jay Conway, our sales rep, was extremely helpful and willing to help me find the perfect vehicle. The dealership as a whole was friendly and customer service is #1. You truly feel that they value your business at Ray and want to do everything possible to earn and keep your business. Liz McAllister More
by fitliz
Employees Worked With
Jay Conway
Helpful June 04, 2013
Ryan was very helpful and showed my daughter and I all the gadgets on the car and was just wonderful. This is probably the best experience I have ever had with a car salesman. He went the extra mile to he the gadgets on the car and was just wonderful. This is probably the best experience I have ever had with a car salesman. He went the extra mile to help us. Thank you! More
by Spongebarb1957
Employees Worked With
May 31, 2013
I called Ray Chevrolet at 2:00 on Thur. to make sure a vehicle was still available. I spoke to several (Jays) including sales manager. They assured me that the 2010 GMC would be there and we set up an app vehicle was still available. I spoke to several (Jays) including sales manager. They assured me that the 2010 GMC would be there and we set up an appointment with Lindsey (internet sales) at 7:30 that evening. We arrived and we were greeted by another Jay, who said" he would help by calling Lindsey" He made a phone call, it ended up being to Jay (sales manager). It was decided that greeter Jay would help us. So instead of taking us to see the vehicle, (which we thought was strange) we were asked about our credit and if we wanted to start credit search. We said" no, how about we see vehicle and talk about price before that". So then he asked about trade-in and we gave him the information. It was starting to get dark so we asked again to see vehicle before it was dark out. Jay said OK and went to find it. 10 min later he came back with Lindsey, He started by saying there was a problem. She then said that the vehicle was off site getting detailed, and that happens when it is new to dealership and they have to wiat for lien to clear and other things. I then said "we'll it looked detailed on the dealership webpage and it been listed here for a while?" Realizing she was caught in a lie she stumbled "Oh wait, I meant it went to the bodyshop that is offsite"" We're sorry can we get you a gift card for gas or to best buy or somthing?" Really??? You just wasted my time, my gas and then lied to us!!!! So be aware and do some research. This 2010 GMC truck might be in the Bodyshop or at detail?? By the way this truck was also for sale at Kimberly dealership in Davenport Iowa in early APR 2013, If you look at the tailgate picture you can still see the dealer sticker.. VIN #: 3GTRKWE30AG136830 Stock #: P8839 More
by Mitza
Employees Worked With
Jay, Lindsey
May 31, 2013
We went to the dealership with the intentions of trading in and purchasing a new car. Rupe right from the get go was very friendly, courteous and professional and did a sensational job. Gave all the informa in and purchasing a new car. Rupe right from the get go was very friendly, courteous and professional and did a sensational job. Gave all the information we needed, worked with us in every aspect in purchasing a new car, worked with us and a budget when selecting a new car, helped us find exactly the car we were looking for and made the expierience of buying a new car enjoyable. The dealership itself was very clean, and had a friendly staff who help process everything in a timely matter. I can say nothing but great things about Ray Chevrolet and our sales person Rupe Ayala. More
by mysnickers
Employees Worked With
May 28, 2013
I traded in my car at Ray Chevrolet and was planning to purchase a used vehicle (an older model for a lower price). The sales man who helped me out was Jason Dalesandro. He found out what i wanted in a veh purchase a used vehicle (an older model for a lower price). The sales man who helped me out was Jason Dalesandro. He found out what i wanted in a vehicle and gave me a few options that i hadn't considered. He helped us find the perfect car, for the best price. Thank you! More
by kachinaostrenga
May 05, 2013
I had an excellent experience at this leadership. Guillermo Ruiz was very helpful and friendly. He answered all the questions I had and made me feel welcomed. Thank you so much for the outstanding cu Guillermo Ruiz was very helpful and friendly. He answered all the questions I had and made me feel welcomed. Thank you so much for the outstanding customer service. More
by vhponce
Employees Worked With
Guillermo "Willi" Ruiz
May 05, 2013
It was my first time looking for a new car at a dealership and I can honestly say that it was a great experience. Even though I was uneasy at first, Guillermo made me feel confident and pleased wit dealership and I can honestly say that it was a great experience. Even though I was uneasy at first, Guillermo made me feel confident and pleased with my final car choice. People looking for a great deal, car, and service should definitely check out ray chevrolet. More
by breceda7
Employees Worked With
Guillermo "Willi" Ruiz
May 03, 2013
We test drove a F150 crewcab on May 1. Everyone was courteous at that time. We received a phone call from Alec after the vist asking some questions and he said he would get back to me May 3 (friday). W courteous at that time. We received a phone call from Alec after the vist asking some questions and he said he would get back to me May 3 (friday). We had looked at another truck elsewhere but finally decided on this one. Received no call on Friday. Called Ray Chev Friday evening and made a deposit on the truck to hold. Was told by Dylan that another party was coming in at 7 to test drive. Received a call from Dylan that this second party arrived early to test drive and that even though we had made a deposit, since they were in the shop at the time, they would get first dibs on the truck. I call Chris (one of the managers) and ask what their policy is. He tells me that at the very time we were making our deposit, the second party was already closing the deal on that truck, not just test driving it! Our deposit counted for nothing, no one called me back, no sales person bothered to call and say they had a second party coming to look at the truck friday (tonight) would we like to finish the purchase. All I get is that there was "miscommunication" at their end. To me it is a case of clear underhandedness!! I wouldn't do business with that shop if it was the last dealer on earth!!! More
by hardertm
May 02, 2013
Chuck Gio was very helpful in: (a) staying within my budget; (b) finding me the car I was looking for; and (c) getting me a good deal on my trade-in. Bottom line: Chuck did what I asked him to do and I budget; (b) finding me the car I was looking for; and (c) getting me a good deal on my trade-in. Bottom line: Chuck did what I asked him to do and I walked away happy with a good car and no car payment. Thanks, Chuck! More
by 4Pixie
April 27, 2013
A rating of "Great" doesn't quit reflect our experience at Ray Chevrolet. Tony Jenson and Joe Nash were more like miracle workers in our case. My daughter was "up-side-down" and two years i our experience at Ray Chevrolet. Tony Jenson and Joe Nash were more like miracle workers in our case. My daughter was "up-side-down" and two years into a bad car purchase from another dealership. My goal was to help her get out of the sky-high interest payment and to put her in a car that she could afford. While on-line, we spotted a 2010 Suzuki at Ray Chevrolet. I was a little apprehensive about traveling the distance at first (we're in Chicago), but from the moment we stepped into the dealership and met with Tony Jenson I felt right at home and knew we were in the right hands. Tony was friendly, courteous and professional as he discussed the various options to help us in our situation. I really appreciated Tony's honesty. In a car sales environment where even the most savvy of car buyers can feel at a disadvantage, Tony and the staff at Ray put us completely at ease with their no nonsense-honest car sales. We were then introduced to Joe Nash, which I have to say HAS to be one of Ray's best finance managers. Warm, personable and professional. Joe met with us, and a short time later we were sealing the deal on a great car purchase and an even better financing deal. Joe, you are the BEST!!! I will definitely recommend Ray Chevrolet to my friends and family. Thanks again for a great buying experience. More
by chap58
Employees Worked With
Tony Jensen
