Ray Chevrolet - Service Center

Visit #2 in 2 days Stopped back in to the dealership to drop off some paperwork that we had forgotten when we purchased our vehicle. Adam spotted me right away and aske Stopped back in to the dealership to drop off some paperwork that we had forgotten when we purchased our vehicle. Adam spotted me right away and asked how our new Traverse was working out and if I had any questions or concerns about it. While I was there, he asked Ray Jr from the Tech Team to come out and go through the Infotainment system with me and to get my OnStar App all set up on my cell phone. Just as our experience had been on Saturday, this visit was equally as good. Turns out Ray and I went to the same high school (Go Canes!), we shared some stories and had some laughs! In a time when it appears that customer service is rapidly going by the wayside to make room for productivity, it was so refreshing to do business with people who actually treat you like a person. Thank you to Adam, Ray Jr and the management at Ray Chevrolet who make customer service a priority. More

Thanks Liz. I live 50 miles away from Fox Lake, but the service and help I get is well worth the drive. I just get in touch with Liz and she takes care of everyth I live 50 miles away from Fox Lake, but the service and help I get is well worth the drive. I just get in touch with Liz and she takes care of everything. She arranged for a loaner, keeps me informed and lets me know when my car is ready to be picked up at my convenience. Thanks again Liz for your friendliness and dedication. More

a great place to do business Service department,everyone always friendly and courteous and go beyond what they need to do. Always a smile. There always ready to Help in any way th Service department,everyone always friendly and courteous and go beyond what they need to do. Always a smile. There always ready to Help in any way they can like I said, above and beyond. Thanks More

good service We recently had service done on our Trailblazer because of a "recall" from Chevrolet. The service rep, T.J. Burke called to tell us to consider replac We recently had service done on our Trailblazer because of a "recall" from Chevrolet. The service rep, T.J. Burke called to tell us to consider replacing the fuel pump. At this time it would only be the cost of the part, there wouldn't be any additional labor charge since the "recall" part of the work required removing the gas tank and while it was apart it was easy to replace the fuel pump. Since we plan on keeping the car for a long time and we have had friends that have needed to replace their fuel pump we went ahead with the new pump. T.J.'s heads up attention to our job was appreciated. More

Continuous Maintenance and Repairs My 2003 Chevy Astro is used for surveillance purposes and currently has over 250k miles. Sometimes I run into issues that require expensive repairs du My 2003 Chevy Astro is used for surveillance purposes and currently has over 250k miles. Sometimes I run into issues that require expensive repairs due to the age of my vehicle, however, due to the custom upgrades in my van, it is important to keep this vehicle running rather than purchase a new one. Joe Marinello has always explained every aspect of every repair until I have no questions left, and always gives me my options in regard to the extent of the repair necessary as opposed to what would be good to do but is not necessary. I really appreciate the fact that he seems to know how painful it is for me to spend additional money on this vehicle, and consolidates repair costs as much as possible and cuts me deals wherever he can to make the cost less devastating. Thanks very much for making me feel like a person instead of just "the owner of another vehicle." More

I was in a pinch due to a flat tire from this miserable winter & Liz helped me out & got me in for 4 new tires (2 of the remaining 3 were old and bald) at a Very Reasonable price! The service was, I feel, winter & Liz helped me out & got me in for 4 new tires (2 of the remaining 3 were old and bald) at a Very Reasonable price! The service was, I feel, excellent and I had 4 new tires that day even being one hour away from where I live. I will frequent this dealership with service needs for the forseeable future. More

Ray Chevrolet has been performing service on my vehicles for over 20 years and have never been disappointed. Would not think of haveing service performed anywhere else. for over 20 years and have never been disappointed. Would not think of haveing service performed anywhere else. More

When I go the rays for service I always deal with Joe. He is very polite and always smiling. He is very easy to work with and does what ever it takes to get the job done right and In a professional manner. is very polite and always smiling. He is very easy to work with and does what ever it takes to get the job done right and In a professional manner. More

I have always been greeted with a smile when bringing in my car for service. Everyone has been courteous. The car has been washed on most occasions. If my next car is again a Chevrolet, I will be back to th my car for service. Everyone has been courteous. The car has been washed on most occasions. If my next car is again a Chevrolet, I will be back to this dealership. More

Great fast service, everyone was very kind and very curtious. I will highly recommend friends and family to buy / service their vehicles at Ray Chevy. curtious. I will highly recommend friends and family to buy / service their vehicles at Ray Chevy. More