Ray Laethem Buick GMC

Everyone at the dealership was kind and courteous. I felt like I could trust a car dealer, imagine that! God bless Ray Laethem Motor Village!

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E.J.Borden was exceptional to work with. He will do almost anything to help you get
exactly what you want. We will certainly deal with Ray Laethem again.

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Without a doubt the best experience. In and out in 30 minutes. These guys are the best. I own several brands of vehicles and this dealership and GMC have a customer for life!

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When purchasing a 2011 GMC Canyon, I got confirmations from three different people that they could/would install an ipod hookup in my vehicle. None of the three delivered and I took the truck elsewhere to be installed.

Soon after purchase, I was rear-ended. I had the truck taken to the Laethem body shop. Despite assurances of a quick response, phone calls were almost never returned. After delivery, I got tired of returning the truck to the body shop for mistakes, so I finished the repairs myself.

A dealer installed GMC tonneau cover separates from the truck, actually completely coming off once. It has been back to the dealer eight or ten times, I have lost count. One of the technicians finally hacked it to repair it.

A disarming audible and tactile clunk is present in the steering at slow speeds. The most recent response from Laethem is that the GM engineers have said it cannot be fixed. They advise to simply lower the adjustable steering wheel one notch to fix it. This is not true, it is still present.

Laethem professes to be concerned about customer service, yet does nothing. They are always courteous and friendly, but this is not a substitute for competence.

I will make sure nobody I know will ever buy a vehicle from Ray Laethem.

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I was interested in finding a good, dependable used car for my daughter. I thought I found that in a 2001 Mercury Sable with 47,000 miles for $6995.00. I asked if I could take the car to be checked out by an independent mechanic. No problem. What I found was a series of repairs that if they were not done could have endangered the driver. The repairs would cost a minimum of $1800. I believe that this used car dealership should be more forthright in informing a potential customer of major repairs that will be required. Of course, I understand the term "buyer beware." However, a respectable dealership would not in good conscience allow someone to drive away knowing that there might be some danger to the driver. They were willing to lower the price $1000.00 but I declined since the original price was already way higher than the Blue Book value of an identical car in "excellent" condition (which this car was not). I would be cautious in buying a used car from the Ray Laetham used car lot.

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We found this dealership while doing online research for a new vehicle. The internet salesperson was very friendly and up front about the pricing - all incentives and discounts were given up front without having to "catch" the dealer holding available incentives back. (as other dealers did) Matt Frame assisted us with the test drive and eventual purchase of the vehicle. Matt was exceptional in helping us complete the paper work and get familiar with our new vehicle. The dealership was closing when we picked up the vehicle however Matt took the time to go over all the fearures of the vehicle with us. He helped us connect our phones to the blue tooth, program our seating, and showed us all the things we needed to know to drive off the lot comfortably. He was very patient and did not rush through things so he could leave. I would highly recommend anyone looking for a new car to contact Matt -he is by far the best person I have dealt with when buying a new car.

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I purchased a used Mountaineer at a good price and was assured by the salesman that the car was inspected and was in great condition. Not one week later major problems were discovered including a huge fire hazard. They were fully aware that young children would be in the car. I was passed over to the used car manager, Joe, who I found to be rude, arrogant and not willing to help except for a 20% discount off repairs and a free loaner.

However, once I spoke directly to the owner, Mr. Jeff Laetham, I was treated with respect. He seemed genuinely concerned about the situation and was willing to help. I was informed that the vehicle was previously inspected at their Richmond dealership, but that he would like to have it reinspected at the Detroit one. He arranged to have the vehicle picked up from my house and for a loaner to be dropped off free of charge.

Later that day the repair technician called and explained what was wrong with the car and that they would be repairing it free of charge.

Mr. Laethem, his repair technican and the service manager were all very polite and respectful.

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I drove from Howell to Ray Laethem in Grosse Pointe after 10 months of new vehicle research. It's simple, if you want the best package, best price, better options and best sales experience, you will too. It was incredibly easy and I highly...highly recommend Matt Frame. They put me in the EXACT vehicle I wanted and oh, by the way, they delivered it as well.

I am a customer for life, you will absolutely leave more than satisfied. The drive is sooo worth it, don't fall for convenience when you can save actual dollars. On a 1 to 5, they're a 10... Hands down.

Thanks everyone!

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Ray Calvin went "above and "beyond" in guiding my wife and I thru our recent
purchase of an Acadis Denali. He was informative and helpful throughout
the entire process.
We definately will consider using Ray in our next
auto purchase.
Conrad And Loraine Koski.

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Working with your dealership was awesome! I have had some very unpleasant experiences with other dealerships and I can't say enough wonderful things about yours. You should be very proud of your ability to run such a great business and your selection of a wonderful team! Speaking of your team, I have never worked with anyone as great as Matt Frame. He went over and beyond to help me yesterday and it did not go unnoticed. Jim also was wonderful to work with and his time spent making sure I got the best deal possible was greatly appreciated.

I will be a life long customer and have already and will continue to spread the word of your exceptional business and your outstanding team of professionals!

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