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Ray Laethem Buick GMC - Service Center

Grosse Pointe-Detroit, MI

4.4
168 Reviews

168 Reviews of Ray Laethem Buick GMC - Service Center

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June 10, 2025

Great service and great customer service thank you very much I will be returning for service More

by EMAGEE001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Everybody
June 10, 2025

Always willing to work with you to get you in the car that you want! More

by BiZzZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hunwick
June 10, 2025

Everything about this dealership was great. The process was so easy, and I will definitely be back! More

by laura.ann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Che, Bob
June 09, 2025

Ready for me when i arrived for my scheduled service appointment. Very pleasant. Service took longer than typical and the service representative acknowledged it and offered a discount (i did not bring i More

by Jeffreylmoyer
Recommend Dealer
Yes
June 09, 2025

Surprisedly I didnt have to wait as long as I usually do. So I was happy about that. I usually wait like 2 to 3 hours. It was only an hour this past time & I was told I'll have to wait an hour & a half. More

by HILLCHARIAH16
Recommend Dealer
Yes
June 08, 2025

Service rep was knowledgeable and helpful. Would like more verbal communication rather than text. Service details were well described. More

by RKOTZ
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MaryAnn
June 05, 2025

Took almost 2 hrs. Why schedule appt if u still have to wait hrs. I waited almost two hrs. That's too long especially if you have scheduled appts. Had to have cashier c More

by MAFLORENCE413
Recommend Dealer
No
June 04, 2025

Professional, courteous, wholistic She seemed nice. Told me what was done. It was all fine. More

by eslajusak
Recommend Dealer
Yes
Employees Worked With
Courtney
June 04, 2025

Friendly and knowledgeable. Prepared and went smoothly with all the staff members. Good experience all around More

by Kacc
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Frame, Bob Hunwick
June 04, 2025

Made the process easy. Job was well done. The ypung service advisors were well mannered & knowledgeable. More

by JASNEDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler and Nathan
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