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Ray Laethem Buick GMC - Service Center

Grosse Pointe-Detroit, MI

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122 Reviews

122 Reviews of Ray Laethem Buick GMC - Service Center

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September 05, 2023

I’ve never been insulted regarding waisted time more than this dealership. Buick repair appointments are scheduled 2 weeks in advance. Communicating by phone is just as bad. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know
June 03, 2023

They broke a sparkplug off in my car then lied about it to my face. There are so many complaints about poor service and being ripped off by this place. I encourage a BOYCOTT RAY LEATHEM Campaign. Maybe if More

by duffdaphne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can't recall name right now
September 26, 2022

Dropped my vehicle for service on Friday. Advisor sent me quote and said he didn't have part and I'd have to wait until Monday. Monday came and no call by 1030, I called them and they said More

by legge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kiona, Lawrence, William, Kristina, Walt
June 22, 2022

I went purchase a lease I contacted salesman and he was supposed to call me Back and didn’t,I had to call several times to find out status. I sent my Chevy spark there after making a appointment in adv More

by Elondomoore
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service advisor,tec,service manager,body manager
March 23, 2022

SCHEDULED RECALL SERVICE APPOINTMENT FOR 7:15 AM. DROPPED THE CAR OFF EXACTLY ON TIME FOR A JOB THAT IS ESTIMATED TO TAKE 2 HOURS. AFTER NO PHONE CALL BY 2:15 PM DECIDED TO GO AND CHECK ON THE PROGR More

by GOBLUE788
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
L. ANDERS
December 15, 2021

Took 3 months to get an appointment and they didn't fix my leaking sunroof properly and charged me and I was told to come back again at my expense and they were out of loaners and again was rescheduled onl More

by hollister8404
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
So many, don't know...
November 24, 2021

The very first time I took a vehicle in for service. The results were disastrous. Daid I would not return. That was years ago. To be fair they had just become a Chrysler dealer, so I chalked it up to not kn More

by Kevinlockett1057
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Hillebrand
September 23, 2021

I took my vehicle in a for a 10:00 oil change appointment. After waiting for 1:45 minutes I asked how much longer it would take, I was told that my vehicle was next to be serviced due to an 11:0 More

by unel.gaines
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Walt Bainbridge
November 24, 2020

They let Porters do Mechanic’s work and then do not inspect what was done. I needed a brake job and was told the brakes were ok. One block, just one block after leaving and I could not stop. More

by Mr. T
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Advisor
December 22, 2019

Thank you for great customer service! Donnell Raymond kept me informed on the progress of the repair and it was completed when expected. There was a shuttle that offered to drive me where I needed to More

by alfonsoc5
Recommend Dealer
Yes
Employees Worked With
Donnell Raymond
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