Ray Laethem Buick GMC - Service Center

oil change and related checkups My experience with the service department was exceptional. All the service employees were friendly and knowledgeable. The work was done in a timely fa My experience with the service department was exceptional. All the service employees were friendly and knowledgeable. The work was done in a timely fashion. Do not give me requirements or else I will not be filling out any more of these surveys. More

Service Carl, Mike and Greg had me in and out without any hassles. I left the car there and went shopping and the oil change and tire rotation was completed Carl, Mike and Greg had me in and out without any hassles. I left the car there and went shopping and the oil change and tire rotation was completed before I finished shopping. Nice people with which to do business. More

Professional and very respectful to their customers I would recommend this dealership for anyone who is looking to purchase or lease a vehicle the staff is kind and very respectful and helpful I would recommend this dealership for anyone who is looking to purchase or lease a vehicle the staff is kind and very respectful and helpful More

The personal touch I have been going to your service department for over 2 1/2 years. Every time I have been there they always give me the attention off the most valuabl I have been going to your service department for over 2 1/2 years. Every time I have been there they always give me the attention off the most valuable customer. I know that can't always be easy but your people are always detail orientated. Keep up the good work! More

Thank you tom and Mike My 2017 Acadia Denali was in service - two weeks - for recalls and warranty work. Tom King set me up with a nice loaner. MIke Bainbridge regularl My 2017 Acadia Denali was in service - two weeks - for recalls and warranty work. Tom King set me up with a nice loaner. MIke Bainbridge regularly texted me with progress and professionally took care of all issues. The vehicle looked and drove better than new when I picked it up on a Saturday. The foot activated sensor for the rear Lift gate is a bad/dangerous design. GMC should know better. I turned in my 2014 Cadillac CTS for this Acadia Denali due to QC issues and recalls. This has been my second trip to Laetham service for warranty issues. The Acadia is fairly new 3,600 miles and already has 2 recalls. I hope nothing else happens. Thank you Tom and Mike. More

Ideal experience The young man who helped me was terrific. He greeted me quickly, told me what to expect, even exchanged by dollar bill for change for the vending mac The young man who helped me was terrific. He greeted me quickly, told me what to expect, even exchanged by dollar bill for change for the vending machine when he noticed me trying to use it. More

Service GREG is SUPER consultant !!! He is the reason that we purchase car from Lathem . . You are lucky to have him !!!! he is friendly and responsive t GREG is SUPER consultant !!! He is the reason that we purchase car from Lathem . . You are lucky to have him !!!! he is friendly and responsive to my time needs. More

Not good I will probably go to Rinke for future service. A technician wouldn't smear grease and leave fingerprints unless he/she knew they get away with this I will probably go to Rinke for future service. A technician wouldn't smear grease and leave fingerprints unless he/she knew they get away with this action. More

There were many obstacles but Ray Laethem helped I brought my car in for some warranty work. There were some obstacles including a power outage. The power outage made the work come to an abrupt sto I brought my car in for some warranty work. There were some obstacles including a power outage. The power outage made the work come to an abrupt stop. When the power came back on there was a backup of cars to be repaired. The dealer offered me a loaner car to get back and forth to work. More

routine maintenance of leased vehicle I was greeted in a friendly manner by service team member who gave me an explanation of service and estimated time for service and escorted me to wait I was greeted in a friendly manner by service team member who gave me an explanation of service and estimated time for service and escorted me to waiting area More