Ray Laethem Buick GMC - Service Center

On time for my appointment Friendly and courteous staff and service and salesperson remained helpful even.though purchase made two months ago. Service time kept to minimum and Friendly and courteous staff and service and salesperson remained helpful even.though purchase made two months ago. Service time kept to minimum and appointment was accommodating to my schedule. More

Great service! Great service. Very efficient, friendly staff. I have been dealing with Ray Laethem for many years, purchased 12 cars from them. It is a great deal Great service. Very efficient, friendly staff. I have been dealing with Ray Laethem for many years, purchased 12 cars from them. It is a great dealership. They put the customers first! More

More than just an oil change My most recent service experience was, in the words of my doctor, "unexceptional," meaning trouble-free. I stopped by for an oil change and was greete My most recent service experience was, in the words of my doctor, "unexceptional," meaning trouble-free. I stopped by for an oil change and was greeted courteously by the service writer. While the car was on the hoist, I asked the technicians to check for a rubbing noise, which they willingly did. I sat down in the lounge area, had a cup of coffee and read a magazine. My car was ready within 45 minutes and I was on my way. A few years ago, I would never have considered going to a dealership for an oil change, but the Laethem treatment is refreshingly pleasant. More

Taken care of Took my 2013 Chevy Silverado in for an oil change .noticed oil gauge did not seem right. Took truck back to Ray Laythum where they found a problem w Took my 2013 Chevy Silverado in for an oil change .noticed oil gauge did not seem right. Took truck back to Ray Laythum where they found a problem with the oil filter . They gave me a loaner truck because they wanted to run some oil pressure tests and other test to make sure my truck would be OK. When I picked my truck up not only does it seem fine but to reassure me that my motor would be OK they extended the warranty on my motor this is one reason why my family has done business with Ray Laythum since 1981 would like to say thank you to Jeff . And all the guys at Ray Laythum your customer for life Bill W . More

They'll never get it straight.. Can't really say enough negative things about this service department, they're really a tarnish on the whole dealership. I thought the sales team was Can't really say enough negative things about this service department, they're really a tarnish on the whole dealership. I thought the sales team was great, in all areas, very polished and professional, really knew what they were doing and how to close a deal. However, my truck has a small alignment issue, which being a mechanic myself for my own old cars (vintage) I know the difference between an alignment issue, and if a steering wheel is just a bit off center and needs adjustments via tie rod ends etc.. Anyway, after taking the truck there 3 times, they just kept putting it on the computer and saying it was fine.. however, it's not, and never will be. They basically said I was wrong, and an idiot, for thinking that my truck had a crooked steering wheel. Everyone who has ever driven it comments on it. They test drove it on a road with a heavy crown.. and if you're in the right lane, the steering wheel appears straight. I'm not fixing it myself, because I leased a $40K + truck.. I should never have to lift a finger working on it and I should be 100% satisfied 100% of the time. I'm turning this truck in early at the end of March, and I'll never buy another GMC product again. In fact, I swore off American cars 10 years ago, and I'll be swearing off them again. GET IT RIGHT GM.. they never will. I agree with several folks on here when they say FIND ANOTHER DEALERSHIP. These guys are clueless and they probably don't have an actual mechanic who can turn a wrench anywhere in the place. More

Bad service department My car has been in the service department since August of 2016 it is now the end of October 2016 the parts have been in since September the service ma My car has been in the service department since August of 2016 it is now the end of October 2016 the parts have been in since September the service manager don't know when someone can fix the car stated that he does not have a technician with the ability to do the work available for 2 months I love the sales department and had planned on buying my next vehicle from Ray Laethem More

Find another Dealership They could not fix my two cars. So they told me to never come back (Thank you Jeff that was the most honest answer I got). I started calling around t They could not fix my two cars. So they told me to never come back (Thank you Jeff that was the most honest answer I got). I started calling around to Dealers. The first two dealers I called said in no uncertain terms that they would not honor any work that RAY LAETHEM did. Their reputation precedes them. FYI the leaking sun roof you had my car for almost two months total was nothing more than an adjustment on the corner, not leaves in the drip tube twice during the winter. More

Unsatisfied Service Adviser Rob Chandonais provided me with what I can only describe as the worst service I have ever received in my life. Rob was not rude to my Service Adviser Rob Chandonais provided me with what I can only describe as the worst service I have ever received in my life. Rob was not rude to my face, but failed to return my phone calls on multiple occasions and left me in lurch about my vehicle that was being serviced. I had to call every other day to try and get an update from from Rob, that was if anyone would answer the phone (my apologies to the poor women who tried to transfer me to the Service Dept over a dozen times with no luck). Rob eventually called me to tell me my car was ready after I had approved $900 of work on it. However, after I had paid and got the keys the car didn't make it out of the parking lot. After another week without a call from Service Manager John Strehler or Rob Chandonais I was informed that if would be another $2600 dollars to fix my car (the price later came down to $1500 after I had communicated my dissatisfaction). I told Rob that I wasn't interested in further repairs and that their technician should have tested the car and known it was not ready, I also requested my money back for the initial repair but was fine with paying for the initial estimate. Had I known the car would required $3500 worth of work, I would not have approved any repairs. After another week without any communication or returned phone calls, I had to actually go in any talk to John Strehler in person. John agreed that they should have tested the car more but was not willing to compensate me for their mistake; instead Ray Laethem forces the customer to pay for their mistake. At this point I took my car home and requested a call from John's manager, Jeff Laethem. I appreciate the time Jeff took to listen to me, however, he advised me this practice is common place and they could not compensate me for their mistake. I hope Jeff and John will use this as training opportunity for their Service Advisers and also perhaps an opportunity to improve the processes of their service technicians in regard to communicating with their customers and thoroughly testing vehicles brought into the service center respectively . More

Just find another dealership The service department is dishonest and incompetent. I had been lied to many times over the last several years. I have had to return to the service de The service department is dishonest and incompetent. I had been lied to many times over the last several years. I have had to return to the service department over and over with a couple vehicles due to faulty service. They have fully admitted that the service department has made many mistakes, but does not give me back the countless days of picking up and returning the vehicle. Even on the same day. More

Don't Do It! I have a big SUV and a Lifetime warranty. Many Problems with service. I get a free loaner with my Warranty. Their rental lady tries to put a disabled I have a big SUV and a Lifetime warranty. Many Problems with service. I get a free loaner with my Warranty. Their rental lady tries to put a disabled American Veteran into a "SUBCompact". I asked the serviceman to tell her a big SUV before I even went to her. She then immediately turns into a B-----, well let's just say a disgruntled employee who has no idea of what customer service means. I get a mini-SUV. The serviceman says don't worry about the gas because it was not full. I bring it back 3 notches lower than it was. The owner calls up and says he can't make me happy. Hello, no kidding! And says he is dumping me as a customer. Hey Mr. Laetham, that's what caused Lochmor Jeep to have their dealership pulled. I want to know how many of Lochmor's ex-employees you hired because I swear they all waited and or worked on my vehicle. I'll be going to another dealer who is farther away but always fixes my car the first time. You actually are saving me time and mileage. 3 or more trips to you compared to one trip at the other dealer. By the way, everytime I was at your dealership (and it was plenty of times) some other customer was always complaining to me. You should fix that, remember it will take you more than one time! More than two times my car has more wrong with it after it leaves Ray Laethem then when I bring it in. Once I spent over a $100 on a leaking tire and they still cold not fix it, I fixed it myself. They have an employee who will steal your parking spot that you are waiting for by turning left in front of you. They have another employee who will tell you to drive into the garage, then another employee who will tell you, you can't do that once you are in. Parts are not put on the car properly, their response is "hemmmm"! Get a wheel rotation and loose your wheel lock, twice that happen. I had a $20 license plate frame and then I notice it was gone and "Ray Laetham Frame was in it's place, my frame no where to be found. I had a $100 cleanable oil filter and that disappeared with an oil change there. I put $120 of E3 spark plugs in my car. The car did not like them, they changed them out and kept the brand new E3's even after I asked for them back. The vehicle problems were fixed as of this date but I might as well have been on their payroll for as much as I was down there. More