Ray Laethem Buick GMC - Service Center

Terrible Service I recently dropped my 2013 dodge charger off at Ray Laethem last Monday March 31, 2014. I was having issues with the vehicle and they were the closest I recently dropped my 2013 dodge charger off at Ray Laethem last Monday March 31, 2014. I was having issues with the vehicle and they were the closest dealership and they had great reputation so I figured i would take it there. Well I am having a horrible experience with them. Since last Monday March 31, 2014 the vehicle has not been looked at and today is April 7th, 2014. Last week they told me twice I had a car ahead of me and I am the next one to be looked at. April 1st they started telling me that and then on Friday April 4th. Well today I had to call and find out what is going on and the car is still sitting outside waiting for it to be looked it and the same answer there still is one more car ahead of me to be looked at and then my car with finally be looked at. I thought from all great reviews from people that this was a respectable dealership well sorry folks I have been getting the same answer for a week. Sorry next I get a dodge it will not be from this dealership and I will certainly not take it to Ray Laethem for service. More

Ray Calvin, Service Advisor at Ray Laethem, Pontiac, Buick, GMC was awesome. We have three vehicles, a 2008 Buick Enclave, a 2008 SATURN AURA and a 2007 Chevrolet Corvette. Ray Calvin to us IS Ray Lae Buick, GMC was awesome. We have three vehicles, a 2008 Buick Enclave, a 2008 SATURN AURA and a 2007 Chevrolet Corvette. Ray Calvin to us IS Ray Laethem, Buick, Pontiac, GMC. Ray treat us great everytime we bring one of our vehicles in for service. He's kind, listens intently to what we're saying is wrong with the car and goes above and beyond our expectations! What a great front office Ray is for Ray Laethem. First impressions are most important and from the first visit for service to this dealership, Ray put the best face possible on it. We have taken our business to Ray Laethem ever since. Thanks, Ray! Warm Regards, Bill & Kevin Grosse Pointe Park, MI 48230 More