Back

Ray Laethem Buick GMC - Service Center

Grosse Pointe-Detroit, MI

4.5
191 Reviews

191 Reviews of Ray Laethem Buick GMC - Service Center

Sort by
June 19, 2025

Friendly, fast, efficient service. They keep you informed every step of the way. They are happy to explain and answer questions. More

by aosburn02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
June 19, 2025

Friendly and knowledgeable sales staff helped to locate car and model in our price range. More

by JACC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Hunwick, Lauren, Matt Frame
June 17, 2025

Service was quick and efficient and the staff worked together I also enjoyed the waiting room which had coffee available More

by TERRYSCOTTBAUL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My service rep was excellent
June 17, 2025

Great customer service at least 90% of visits over the 8 years. Most workers provide high level of service. More

by tigatt25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnell, Duane, office clerks.
June 13, 2025

The Ray Latham experience is always enjoyable. They are professional, responsive and smiles abound on just about every visit! More

by SANDYMCMILLAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Donnell and Matt Frame
June 13, 2025

Not helpful or well informed Needs improvement with communication skills and engagement He suggested I read the report versus him taking the time to explain it. There were several abbreviations that I More

by browng03
Recommend Dealer
No
Employees Worked With
Donnell I think
June 13, 2025

I had emergency flat tire got me in and out really quick thank you so much More

by HARLODWILCOX319
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service man
June 12, 2025

Thank you! ! A job we'll done! I'll be back sometime soon. Till then. More

by kloren1038
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney, et. al.
June 12, 2025

The dealership Staff and Service Department are very knowledgeable, kind and considerate of customer’s time. More

by HICKSJ6293
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence, Service Department
June 12, 2025

My Customer Service Rep Lawrence is Exceptional. He's Very Knowledgeable about My Vehicle & that's why I keep returning to Ray Laethem Buick GMC! More

by rhudij
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
LAWRENCE
2
...