Red McCombs Hyundai Northwest - Service Center

this is the 2nd time this has happened: drop off car, take shuttle home, service advisor is NOT there when I drop off, have to give details to another advisor, my service advisor calls some time later (I take shuttle home, service advisor is NOT there when I drop off, have to give details to another advisor, my service advisor calls some time later (I suppose when they arrive at work), repeat the details again, flashforward to car being ready when advisor calls, I take an Uber to the dealership (because the shuttle stops running at 2 pm), I go to the cashier and my paperwork is not there, so they have to call the advisor to get the paperwork . . . one time, after I paid and went to my car, it had a flat tire and no one realized this? thankfully, it was fixed and I was on my way. But it is frustrating to pick up your car and you can't pay because the advisor hasn't taken the paperwork to the cashier and they have to find the advisor somewhere on the dealership. Honestly, the ONLY reason I continue to take my car for service at NW Hyundai is because Ruben is still there, and I can ask for his help if necessary even though he isn't a service advisor anymore. He has excellent customer service, and I wish the other advisors would learn how to treat customers better. More

The employees are very friendly and very efficient. My wait time was suppose to be and hour and a half and I only waited 1 hour. I am very pleased with my service. My wait time was suppose to be and hour and a half and I only waited 1 hour. I am very pleased with my service. More

It was well prepared. Thank you for taking my appointment a day earlier than schedule. The services was fast and efficient. Thank you again Thank you for taking my appointment a day earlier than schedule. The services was fast and efficient. Thank you again More

Very pleased with my recent service at McCombs Hyundai Northwest. The present construction is a negative, but not much can be done to change that. I’m especially pleased with the performance of Courtn Northwest. The present construction is a negative, but not much can be done to change that. I’m especially pleased with the performance of Courtney, my service advisor who was very professional and attentive. Everyone there was polite, courteous, and helpful. Will be back when it’s necessary. Continuing to enjoy my Elantra GT; one of the best vehicles that I’ve had over the years! Best regards-/ Alan Wheeler More

Great service on my first complimentary oil/filter and rotation for my 2023 Hyundai Palisade Calligraphy. Recommend Red McCombs rotation for my 2023 Hyundai Palisade Calligraphy. Recommend Red McCombs More

Well over 2 hours waiting for an oil change and the cursory vehicle inspection. Why did I schedule a 9 o'clock appointment? To get in and out of the shop, right? cursory vehicle inspection. Why did I schedule a 9 o'clock appointment? To get in and out of the shop, right? More

Always great service. The time I request for service is always met. In and out in a very efficient manner The time I request for service is always met. In and out in a very efficient manner More

excellent. my go to guys for any and all things related to my hyundai. wouldn’t trust my vehicle with anyone else. they treat me like family and are always very my go to guys for any and all things related to my hyundai. wouldn’t trust my vehicle with anyone else. they treat me like family and are always very pleasant and easy to work with. More

Always easy to get into servicing at Red McCombs and having a service guy like JC to message and keep us informed via text. There's a reason that we swapped from another Hyundai dealership in town to R having a service guy like JC to message and keep us informed via text. There's a reason that we swapped from another Hyundai dealership in town to Red McCombs More

Service was great and everything was explain in great detail of what I needed to get done detail of what I needed to get done More