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Reed Buick GMC

Kansas City, MO

3.6
86 Reviews

9550 NW Prairie View Road

Kansas City, MO

64153

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Showing 86 reviews

September 15, 2023

A lesson in customer service “nots. ” I rarely write reviews, but this time enough is enough. Every time we take our vehicle in for service or inquire about a service price, it always en More

by calbers1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They know who they are
April 22, 2023

Awesome service, I always have a great experience. The service men are always courtesy and patience. More

by Angela
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
February 13, 2023

Everyone was very knowledgeable and attentive. Fred was very good. Thought it was weird you were seated back to back with other customers in the offices. All in all a good experience. More

by rs3ts
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fred, Ron
November 07, 2022

I took my truck in for an oil change and tire rotation. I could tell for the last few weeks that the truck was cranking a bit slower than normal... during their inspection, they detected a weak battery. I More

by Rob S
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service representative
October 25, 2022

I've had my vehicle there twice, both times I felt that my time was just as valuable to them as it was to me. Communication was superior compared to other dealerships I have experienced. Both the service a More

by Thunderchicken_94
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lyle, service
August 29, 2022

I was visiting KC this weekend to take my mother out for her birthday and encountered a problem with my vehicle. My home dealership was not answering the phone/returning my call so my brother suggested I ca More

by BillfromIowa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeremy
July 05, 2022

My car was done in a timely manner. I was kept informed about needed service. More

by Combsjanis
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not sure
May 16, 2022

My car was one of those delayed in shipping, so it was 5 1/2 month in waiting for it. They were really good about keeping me informed of any updates regarding delivery. I have done business with many GM d More

by jubukerns
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor, Marshall
March 26, 2022

Fantastic! The entire process was straight forward and simple. Kurt H. made the entire experience wonderful, what a great team they have up at Reed Buick GMC! More

by kcmark68
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hurt Hoeper
March 17, 2022

Don't waste your time with this place. I worked out an entire deal with my salesperson on an incoming truck. Left a deposit and was contacted by the sales manager the next day stating th More

by Reed GMC sucks!!!
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Taylor
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