Reed Nissan

This the most unprofessional dealership experience I’ve ever had. I wish I could leave 0 stars. I was already in the dealership the Wednesday, then agreed on a deal over the phone Thursday. As a courtesy t ever had. I wish I could leave 0 stars. I was already in the dealership the Wednesday, then agreed on a deal over the phone Thursday. As a courtesy to them, I rearranged my schedule to come back on a day that worked for the salesman Dieune so he could get his commission even though it was less convenient for me. I called ahead before leaving to give the courtesy that I was running behind and he said no worries. While I was 30 minutes away, after already driving for hours, they called and told me they were no longer going to honor the deal they had already agreed to. No warning. No integrity. No respect for my time. He said it was up to his sales manager and if I wanted to talk to him he needed me to come in to the dealership, to play games some more. He never called me back and never even apologized. This decision cost me four hours of unnecessary drive time, all because Reed Nissan couldn’t stand behind their own word. If this is how they treat customers before a sale, I can’t imagine how bad it would be afterward. This is extremely unethical practics If you value honesty, professionalism, or basic respect for your time, avoid Reed Nissan. Any dealership is worth your time than dealing with the games and nonsense they try to play. More

Very Disappointed with Service Department I recently (Saturday 11/01/25) visited this Reed Nissan dealership for the first time to get an oil change and tire rotation. Later that same evening, I noticed (Saturday 11/01/25) visited this Reed Nissan dealership for the first time to get an oil change and tire rotation. Later that same evening, I noticed that three of my original capped lug nuts had been replaced with rusty regular open ones (photos attached). I went back to the service department the next day (it was closed), and then again on Monday (11/03/25) to get this issue resolved. Unfortunately, the Service Manager, Nick R., didn’t make any real effort to help. Instead, he told me that their mechanics “only reinstall the lug nuts that were already on the vehicle” — basically implying that those mismatched ones were mine to begin with. In other words, they completely washed their hands of it and tried to put the blame on me. I disagreed and asked the Service Manager to check the before-and-after photos taken at the body shop to verify my claim. He refused and said he was “offended” by my accusation, then stopped communicating with us altogether. I even decided to buy new OEM capped lug nuts right there, but instead of trying to assist or make things right, he simply sent me over to the parts counter and walked away. No apology, no concern for customer satisfaction — nothing. In the end, I went to another shop where they replaced all three lug nuts for just $15, exactly matching my original ones. It’s disappointing that an official Nissan dealer couldn’t resolve such a small issue - something that could have been fixed with just three lug nuts - and instead lost a new customer. Ironically, just a day before this visit, I was looking at a new Nissan Kicks on their lot for my wife. After this experience, I’ll definitely be taking my business elsewhere. More

Bought three new cars here including my current one - sadly, thanks to how the service department is run at the Colonial dealership, I won’t be back - There is no sense of customer loyalty. I have reque sadly, thanks to how the service department is run at the Colonial dealership, I won’t be back - There is no sense of customer loyalty. I have requested calls from the sales manager and from the service manager’s supervisor and have not received a call or resolution to my concerns. Just know this is how they treat you even after you have given them repeated business - very disappointing. More

Great customer service, they work with you, give me what I ask for without trying to upset. I ask for without trying to upset. More

Great customer service and satisfaction . Much appreciated with the work done on my vehicle in a timely manner Much appreciated with the work done on my vehicle in a timely manner More

This place was awesome. Got a good deal. People were amazing thank you Joe and Chad. Got a good deal. People were amazing thank you Joe and Chad. More

The whole team that helped us was great (TJ in sales, Chris and Collin in financing). They listened to our needs and got us exactly the car we wanted. The experience was great from beginning to end. We a Chris and Collin in financing). They listened to our needs and got us exactly the car we wanted. The experience was great from beginning to end. We also didn't waste a whole day and were done in a good time. Highly recommend them! More