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Reed Nissan
Orlando, FL
552 Reviews
Reed Nissan Orlando is a full-service new and used car dealership serving drivers near Kissimmee and Sanford, FL. For nearly seventy years, drivers in the Orlando area have counted on Reed Nissan Orlando for their automotive needs. Since our opening in 1950, our team has been committed to delivering customer service excellence, from our no-pressure shopping environment and knowledgeable staff, to our highly competitive prices that save Floridians money and time.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 552 reviews
November 04, 2025
Very Disappointed with Service Department I recently (Saturday 11/01/25) visited this Reed Nissan dealership for the first time to get an oil change and tire rotation. Later that same evening, I noticed (Saturday 11/01/25) visited this Reed Nissan dealership for the first time to get an oil change and tire rotation. Later that same evening, I noticed that three of my original capped lug nuts had been replaced with rusty regular open ones (photos attached). I went back to the service department the next day (it was closed), and then again on Monday (11/03/25) to get this issue resolved. Unfortunately, the Service Manager, Nick R., didn’t make any real effort to help. Instead, he told me that their mechanics “only reinstall the lug nuts that were already on the vehicle” — basically implying that those mismatched ones were mine to begin with. In other words, they completely washed their hands of it and tried to put the blame on me. I disagreed and asked the Service Manager to check the before-and-after photos taken at the body shop to verify my claim. He refused and said he was “offended” by my accusation, then stopped communicating with us altogether. I even decided to buy new OEM capped lug nuts right there, but instead of trying to assist or make things right, he simply sent me over to the parts counter and walked away. No apology, no concern for customer satisfaction — nothing. In the end, I went to another shop where they replaced all three lug nuts for just $15, exactly matching my original ones. It’s disappointing that an official Nissan dealer couldn’t resolve such a small issue - something that could have been fixed with just three lug nuts - and instead lost a new customer. Ironically, just a day before this visit, I was looking at a new Nissan Kicks on their lot for my wife. After this experience, I’ll definitely be taking my business elsewhere. More
by Den
Employees Worked With
Nick Radoslavov
August 25, 2025
Bought three new cars here including my current one - sadly, thanks to how the service department is run at the Colonial dealership, I won’t be back - There is no sense of customer loyalty. I have reque sadly, thanks to how the service department is run at the Colonial dealership, I won’t be back - There is no sense of customer loyalty. I have requested calls from the sales manager and from the service manager’s supervisor and have not received a call or resolution to my concerns. Just know this is how they treat you even after you have given them repeated business - very disappointing. More
by Wrightjw2
Employees Worked With
Steve Nargoshian
Verified CustomerJuly 30, 2025
Great customer service and satisfaction . Much appreciated with the work done on my vehicle in a timely manner Much appreciated with the work done on my vehicle in a timely manner More
by JAINARINE.BAIJNAUTH
Employees Worked With
July 30, 2025
This place was awesome. Got a good deal. People were amazing thank you Joe and Chad. Got a good deal. People were amazing thank you Joe and Chad. More
by OSTRANDER_32
Employees Worked With
July 29, 2025
The whole team that helped us was great (TJ in sales, Chris and Collin in financing). They listened to our needs and got us exactly the car we wanted. The experience was great from beginning to end. We a Chris and Collin in financing). They listened to our needs and got us exactly the car we wanted. The experience was great from beginning to end. We also didn't waste a whole day and were done in a good time. Highly recommend them! More
by MCINAR
Employees Worked With
TJ, Chris, Collin
April 26, 2025
Horribly mismanaged dealership run by three rich guys that flaunt their wealth over the employees that they pay peanuts. Apparently in recent times they'll even manufacture fake Google reviews to try and that flaunt their wealth over the employees that they pay peanuts. Apparently in recent times they'll even manufacture fake Google reviews to try and inflate their own egos as well, because I can guarantee you based on the service I constantly receive from this place there is no other reason why there are so many five stars that have popped up all of the sudden. UPDATE: Nobody worked with me to resolve any issue despite Nissan claiming they did. I'm glad though, since that really shows their true colors. Not everything can be swept under the rug! More
by AndrewDoog
Employees Worked With
Steve, Joe, Blair
March 18, 2025
won't recommend this dealership they took advantage of a lady that needed a car and she didn't have much money and she went alone to buy a car she Traded her own car in .they took her good running car and lady that needed a car and she didn't have much money and she went alone to buy a car she Traded her own car in .they took her good running car and Sold her a lemon.a The next day she called them up.No The next day she brought the car back to the dealer because the car was misfunctioning. And they would not help her. 3 days after she bought the car it broke down she called them and they near called her back also the day she bought the car she informed them about a couple of Issues.the car had they never fix them and the car is still not working This company is very. Unprofessional and dishonest. especially the used car manager Bryan. There are a lot of people that know about this issue because this lady didn't deserve this. It's a crime because this lady needed this car to sleep in she is homeless and they knew it.the they know the Situation and took advantage of her. More
by Cin
Employees Worked With
Bryan longhorn
October 22, 2024
Worst service desk experience I've ever had. Staff was too lazy to even take my money, much less work on my car. See my longer review on Google. Staff was too lazy to even take my money, much less work on my car. See my longer review on Google. More
by adrienne.tiley
Employees Worked With
No employees work from what I saw
