Read Reviews Reed Nissan

Reed Nissan

Reed Nissan

3776 West Colonial Drive
Orlando, Florida 32808


Sales: (407) 297-7333
Service: 40729773335
Parts: 40729773332

Manufacturer: Nissan

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  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.9

24-Month Rating

based on 21 reviews

4.9

4.9 out of 5

27 lifetime reviews

Reed Nissan

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Certified: Reed Nissan

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Reed Nissan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Reed Nissan

For over 60 years, Floridians have come to respect the Reed Nissan commitment to excellent customer service. And it is this commitment that has led to our four Circle of Excellence Awards. We are the ONLY Large volume dealership to receive this prestigious honor from Nissan North America.

As the 19th oldest Nissan dealership in operation and the 2nd oldest in the state of Florida, we have built our family-owned dealership from the ground up by offering the finest selection, service and value to our customers. We pride ourselves on the level of success we have been able to achieve, not just with our customers, but within the community as well.

Reed Nissan is committed to the spirit of hard work within the community and we take every opportunity we can to participate and give back. Here are just a few highlights of our involvement:

Reed Nissan is a Major Sponsor of the Ronald McDonald Houses of Greater Orlando.

Our donation of a Nissan Titan to the Orlando Police Department's Mounted Patrol helped to ensure that our children can safely play while our streets are kept free from crime.

For ten years running, we have donated multiple vehicles to the University of Central Florida's Golden Knights Program.These vehicles are given to coaches to use throughout the year.

In past years we've donated a 2008 Altima Coupe, which was raffled off at the "A Home For A Hero Golf Tournament." Proceeds from the raffle benefited Home at Last, a special project by West Orange Habitat for Humanity. For 2010 we've again donated a 2010 Nissan Altima to the "A Home For A Hero Golf Tournament." The proceeds from this raffle will benefit "Building Homes For Heroes," and specifically Sgt. Joe Tavera, a critically wounded soldier.

It is only through building relationships with our customers that we are able to continue to grow, both as a family business and as a top Nissan dealership. We encourage you to visit Reed Nissan today to discover all of the reasons we're able t

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 9:00 PM

Sunday: 11:00 AM - 7:00 PM


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 7:30 AM - 5:00 PM

Sunday: Closed


Our Amenities

Customer Lounge Area Shuttle Service
Express Service Parts Store
Free WiFi Television
Rental Car Service Onsite Collision Repair Center On-site
Free Coffee Vending Machines

Emartinez129
5/13/2013 10:50:16 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jose Angel Menendez
Woody Rader
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Reed Nissan:

The staff was very professional, and friendly. No pressure atmosphere. My sales consultant, Jose Angel Menendez, listened to what I wanted, did not push me to anything i was not comfortable with. He even went out of his way to go grab McDonalds for me and my mother, as we were at the dealership for about 5-6 hours. Also was very knowledgeable about cars. Another BIG help was Woody Radar, Finance Manager. He explained everything in full, I was not confused, and very friendly guy. All in all, I had my best car buying experience at Reed Nissan.

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Response From: Reed Nissan
Added: 5/14/2013 11:13:19 AM

Congratulations on your new vehicle, and welcome to the Reed Nissan family. As a premier dealership in the Orlando community, we strive to provide exceptional customer service with each visit. We are very pleased that Jose and Woody provided you with a friendly, courteous and knowledgeable experience. We know you have many dealership options when searching for a vehicle, and we are thrilled that you chose Reed Nissan. Thank you for taking the time to share your experience, we’ll be sure to pass your kind words along to our staff. Congratulations again!

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anagranada0624
4/11/2013 8:51:38 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Juan AranaJuan Arana
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Reed Nissan:

He is the Juan and only, I have followed his services everywhere because of his excellent customer service and because he makes sure the services recommended are what my vehicle needs and no extra services

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Response From: Reed Nissan
Added: 4/12/2013 9:37:49 AM

Thank you for taking the time to share your experience with us! We truly appreciate your kind words. Juan is a true asset to our Service team and we are thrilled that he has been able to provide you with knowledgeable, friendly and trustworthy service over the years. We look forward to serving you for many years to come at Reed Nissan. Thank you again.

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Soundman23
4/8/2013 7:29:55 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Andrew KamalAndrew Kamal
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Reed Nissan:

Went in for a simple oil change and had the best service ever. And great amenities.. Andrew the advisor was great and fast and easy

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Response From: Reed Nissan
Added: 4/9/2013 12:35:20 PM

Thank you for the kind words and thank you for choosing Reed Nissan for your vehicle’s service needs. Andrew is a wonderful asset to our Service Department and we’ll be sure to pass your experience along to our staff. Thank you again and we look forward to serving you again in the future.

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mauricio5773
12/28/2012 9:36:50 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark TimminsMark Timmins
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Reed Nissan:

I HAVE GIVEN THIS RATING BECAUSE BESIDES EXCELLENT SERVICE, I WAS GIVEN A GREAT PRICE FOR A GREAT CAR. NOT EVERYWHERE YOU GO YOU CAN HAVE A GREAT EXPERIENCE AS I DID AT REED NISSAN. THANKS A WHOLE LOT
MAURICIO VELASQUEZ

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Response From: Reed Nissan
Added: 1/2/2013 10:54:19 AM

Thank you for your review Mr. Velasquez. We greatly appreciate hearing from you. It truly an honor to receive such high accolades from a valued customer. We pride ourselves in delivering exceptional customer service, as well as, offering great deals and prices. We are thrilled to hear you see these values in us. Congratulations on your new vehicle and welcome to the Reed Nissan family!

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cjkarp
12/10/2012 8:49:01 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    3
  • Quality of Work:

    3
  • Friendliness:

    3
  • Overall Experience:

    3
  • Pricing:

    N/A
  • Overall Score:

    3.0

My Review Of Reed Nissan:

Just wanted to see a blackbook value on my trade. Dealership continued to send me email blasts and also call my cell and not leave a message. Finally i tried calling them out on an email blast they said they needed my car because another salesman nneded my car to sell it. They also said they could approve me and get me into a nissan. Not one other dealership in florida could make a deal.what makes them special to where they can make a deal that no other nissan dealership or any florida dealership could do it. cody was pleasant and nice in his emails

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Response From: Reed Nissan
Added: 1/2/2013 3:55:41 PM

Thank you for your review; we truly appreciate you taking the time to provide us valuable feedback on your experience. At Reed Nissan, our team members strive to go above and beyond, and we aim to provide our customers with exceptional savings. We view every valued customer as a member of the Reed Nissan family and we strive to provide excellent service to ensure each customer is well taken care of. Cody is truly an asset to our team, and we will be sure to pass along your positive sentiment to him along with his Manager. Thank you once again for your feedback.

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lpirillo
9/5/2012 7:39:50 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark TimminsMark Timmins
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Reed Nissan:

Mark Timmins was an extremely accommodating sales person. I would recommend him to my friends when visiting this dealership.
He was very friendly and helpful, and helped ease my nervousness over buying a new vehicle by helping me through the whole process. Trustworthy employee. Two thumbs up! My rating is based on his performance and my experience with him as a sales person.

The dealership itself took way too long to finalize the transaction and I was there for 6 hours to purchase the vehicle.

The lending department was unorganized and I feel they didn't keep proper communication with the sales department, as the money figures, and vehicle information was incorrect at the time of finalization.

I also have a complaint about a sales person named Marvin at this location.
I found him to be very rude and inconsiderate to me as a customer, and I wouldn't recommend him to ANYONE I know visiting this dealership. Very aggressive and pushy. He also insulted me on a few occasions. Luckily, I didn't have him as a sales person that day, but he kept pushing his way into my visit, which I found to be very unsettling and almost left because of it without buying the car.

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Response From: Reed Nissan
Added: 9/5/2012 10:11:18 AM

Congratulations on your new vehicle, and welcome to the Reed Nissan family. Thank you very much for taking the time to leave a review. We are thrilled to hear that Mark was able to provide you with exceptional customer service and support. He is truly an asset to the Reed Nissan team, and we will be sure to pass your positive sentiment along to him and his Manager. We’d also like to thank you for voicing your concerns regarding certain aspects of your experience. At Reed Nissan, we strive to ensure all processes, services and transactions are performed thoroughly and efficiently. Your concerns will be addressed directly with management immediately. Thank you for choosing Reed Nissan; we hope that you enjoy your new vehicle for many years. Please, do not hesitate to contact us should you have any questions or concerns. Thank you.

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kdunlap
6/18/2012 3:52:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Vincent MancusoVincent Mancuso
Mark TimminsMark Timmins
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Reed Nissan:

To start, this is the first car I ever bought myself. I came to the dealership on a Saturday and disclaimed that I was not buying a car that day but I was within the next week, I just wanted to test drive. I learned about the Altima Coupe and test drove it and really liked it. I was test driving several cars that day and was going to compare between 4 cars. At no time during my visit to Reed Nissan did I feel pressured to buy a car, they respected that I was not buying that day. Vince mentioned some deals or incentives to buying that weekend and named a price that I took home with me. I did my research that night and decided that I was going with the Altima Coupe. I walked in to Reed Nissan the very next day prepared to buy my car. I test drove it once more with Mark and then asked him if we could start talking numbers. We went inside and the process was pretty painless. I knew what price I wanted for the car and how much I wanted for my trade in and Mark worked with me to get me out the door in a new car that day. I would go back in a heartbeat and I will always recommend Reed Nissan to anyone looking to buy a car. Excellent experience.

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Response From: Reed Nissan
Added: 6/18/2012 4:24:20 PM

Thank you for your kind words. We appreciate your positive sentiment. We will make sure to pass your review on to Vince, Mark, and the rest of the Reed Nissan staff. We firmly believe we have the best team in the industry, and we continually strive to provide exceptional customer service and support. Our customers always come first, and we aim to make each sales and service transaction not only easy and smooth, but enjoyable as well. At Reed Nissan, we understand that purchasing your first vehicle is a big milestone, and we sincerely thank you for choosing us to share in the experience with you. Congratulations on your new Altima Coupe. You are going to LOVE your vehicle.

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douglas.hester
5/15/2012 9:04:25 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark TimminsMark Timmins
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Reed Nissan:

The most friendly dealership that I have ever been to. From the moment I pulled into the lot, I was taken care of. The whole team rallied to give me the best possible deal.

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Response From: Reed Nissan
Added: 5/16/2012 9:15:55 AM

Thank you for your kind words, Mr. Hester. We are extremely pleased that we were able to provide you with genuine support and exceptional customer service. Our team at Reed Nissan continuously makes every effort to create a positive, helpful and friendly environment for all our valued customers. We will surely pass your review onto Mr. Timmins, his manager and the rest of our team. Congratulations on your purchase and thank you once again for the positive sentiment.

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gcharriez
4/11/2012 9:53:13 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark TimminsMark Timmins
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Reed Nissan:

I would really recommend this dealership to any who is really interested in purchasing a nissan.I went in in the afternoon and immediately met salesman mr Mark Timmins who was extremely helpful.I spotted the Altima 20012 with the exact package I was looking for and within a hour or so mr Timmins had figures that very much pleased my budget.I went home and came back with my trade in and within several hours i was driving home my new Nissan. I am one very pleased customer.

Gladys Charriez

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Response From: Reed Nissan
Added: 4/13/2012 9:44:55 AM

We appreciate the kind words Ms. Charriez. Congratulations on your new 2012 Nissan Altima! We are happy to hear that you had such a positive experience at Reed Nissan. We strive to provide our customers with genuine support and outstanding customer service, and it is a pleasure to know that Mr. Timmins was able to make your vehicle purchase and trade-in run smoothly and timely. Congratulations again and welcome to the Reed Nissan family! We look forward to serving you for many years to come.

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Miles1357
4/1/2012 9:27:59 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mark TimminsMark Timmins
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Reed Nissan:

Mark worked with us in a professional & couteous manner paying attention to our needs and desires. He worked very hard to get the best deal on both price and finance and we have no hesitation recommending you contact him to help in your next vehicle purchase. Dont forget to ask to see the picures of Mark Hobbs Kangaroo.

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Response From: Reed Nissan
Added: 4/2/2012 3:02:48 PM

Thank you for your feedback, we truly appreciate your kind words. It is great to hear that Mark Timmins was able to make your car buying experience smooth and enjoyable! Mr. Timmins is truly a great asset to our Team! Congratulations on your vehicle and welcome to the Reed Nissan Family!

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