Emartinez129 5/13/2013 10:50:16 PM Reason For Visit: Sales (Used) I Recommend This Dealer: Yes Employee(s) Dealt With: Jose Angel Menendez Woody Rader Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 4 Overall Score: 4.8 My Review Of Reed Nissan: The staff was very professional, and friendly. No pressure atmosphere. My sales consultant, Jose Angel Menendez, listened to what I wanted, did not push me to anything i was not comfortable with. He even went out of his way to go grab McDonalds for me and my mother, as we were at the dealership for about 5-6 hours. Also was very knowledgeable about cars. Another BIG help was Woody Radar, Finance Manager. He explained everything in full, I was not confused, and very friendly guy. All in all, I had my best car buying experience at Reed Nissan. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Reed NissanAdded: 5/14/2013 11:13:19 AMCongratulations on your new vehicle, and welcome to the Reed Nissan family. As a premier dealership in the Orlando community, we strive to provide exceptional customer service with each visit. We are very pleased that Jose and Woody provided you with a friendly, courteous and knowledgeable experience. We know you have many dealership options when searching for a vehicle, and we are thrilled that you chose Reed Nissan. Thank you for taking the time to share your experience, we’ll be sure to pass your kind words along to our staff. Congratulations again!
anagranada0624 4/11/2013 8:51:38 PM Reason For Visit: Service I Recommend This Dealer: Yes Employee(s) Dealt With: Juan Arana Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Reed Nissan: He is the Juan and only, I have followed his services everywhere because of his excellent customer service and because he makes sure the services recommended are what my vehicle needs and no extra services Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Reed NissanAdded: 4/12/2013 9:37:49 AMThank you for taking the time to share your experience with us! We truly appreciate your kind words. Juan is a true asset to our Service team and we are thrilled that he has been able to provide you with knowledgeable, friendly and trustworthy service over the years. We look forward to serving you for many years to come at Reed Nissan. Thank you again.
Soundman23 4/8/2013 7:29:55 PM Reason For Visit: Service I Recommend This Dealer: Yes Employee(s) Dealt With: Andrew Kamal Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Reed Nissan: Went in for a simple oil change and had the best service ever. And great amenities.. Andrew the advisor was great and fast and easy Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Reed NissanAdded: 4/9/2013 12:35:20 PMThank you for the kind words and thank you for choosing Reed Nissan for your vehicle’s service needs. Andrew is a wonderful asset to our Service Department and we’ll be sure to pass your experience along to our staff. Thank you again and we look forward to serving you again in the future.
mauricio5773 12/28/2012 9:36:50 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Mark Timmins Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Reed Nissan: I HAVE GIVEN THIS RATING BECAUSE BESIDES EXCELLENT SERVICE, I WAS GIVEN A GREAT PRICE FOR A GREAT CAR. NOT EVERYWHERE YOU GO YOU CAN HAVE A GREAT EXPERIENCE AS I DID AT REED NISSAN. THANKS A WHOLE LOT MAURICIO VELASQUEZ Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Reed NissanAdded: 1/2/2013 10:54:19 AMThank you for your review Mr. Velasquez. We greatly appreciate hearing from you. It truly an honor to receive such high accolades from a valued customer. We pride ourselves in delivering exceptional customer service, as well as, offering great deals and prices. We are thrilled to hear you see these values in us. Congratulations on your new vehicle and welcome to the Reed Nissan family!
cjkarp 12/10/2012 8:49:01 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Customer Service: 3 Quality of Work: 3 Friendliness: 3 Overall Experience: 3 Pricing: N/A Overall Score: 3.0 My Review Of Reed Nissan: Just wanted to see a blackbook value on my trade. Dealership continued to send me email blasts and also call my cell and not leave a message. Finally i tried calling them out on an email blast they said they needed my car because another salesman nneded my car to sell it. They also said they could approve me and get me into a nissan. Not one other dealership in florida could make a deal.what makes them special to where they can make a deal that no other nissan dealership or any florida dealership could do it. cody was pleasant and nice in his emails Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Reed NissanAdded: 1/2/2013 3:55:41 PMThank you for your review; we truly appreciate you taking the time to provide us valuable feedback on your experience. At Reed Nissan, our team members strive to go above and beyond, and we aim to provide our customers with exceptional savings. We view every valued customer as a member of the Reed Nissan family and we strive to provide excellent service to ensure each customer is well taken care of. Cody is truly an asset to our team, and we will be sure to pass along your positive sentiment to him along with his Manager. Thank you once again for your feedback.
lpirillo 9/5/2012 7:39:50 AM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Mark Timmins Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Reed Nissan: Mark Timmins was an extremely accommodating sales person. I would recommend him to my friends when visiting this dealership.He was very friendly and helpful, and helped ease my nervousness over buying a new vehicle by helping me through the whole process. Trustworthy employee. Two thumbs up! My rating is based on his performance and my experience with him as a sales person.The dealership itself took way too long to finalize the transaction and I was there for 6 hours to purchase the vehicle.The lending department was unorganized and I feel they didn't keep proper communication with the sales department, as the money figures, and vehicle information was incorrect at the time of finalization.I also have a complaint about a sales person named Marvin at this location. I found him to be very rude and inconsiderate to me as a customer, and I wouldn't recommend him to ANYONE I know visiting this dealership. Very aggressive and pushy. He also insulted me on a few occasions. Luckily, I didn't have him as a sales person that day, but he kept pushing his way into my visit, which I found to be very unsettling and almost left because of it without buying the car. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Reed NissanAdded: 9/5/2012 10:11:18 AMCongratulations on your new vehicle, and welcome to the Reed Nissan family. Thank you very much for taking the time to leave a review. We are thrilled to hear that Mark was able to provide you with exceptional customer service and support. He is truly an asset to the Reed Nissan team, and we will be sure to pass your positive sentiment along to him and his Manager. We’d also like to thank you for voicing your concerns regarding certain aspects of your experience. At Reed Nissan, we strive to ensure all processes, services and transactions are performed thoroughly and efficiently. Your concerns will be addressed directly with management immediately. Thank you for choosing Reed Nissan; we hope that you enjoy your new vehicle for many years. Please, do not hesitate to contact us should you have any questions or concerns. Thank you.
kdunlap 6/18/2012 3:52:10 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Vincent MancusoMark Timmins Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Reed Nissan: To start, this is the first car I ever bought myself. I came to the dealership on a Saturday and disclaimed that I was not buying a car that day but I was within the next week, I just wanted to test drive. I learned about the Altima Coupe and test drove it and really liked it. I was test driving several cars that day and was going to compare between 4 cars. At no time during my visit to Reed Nissan did I feel pressured to buy a car, they respected that I was not buying that day. Vince mentioned some deals or incentives to buying that weekend and named a price that I took home with me. I did my research that night and decided that I was going with the Altima Coupe. I walked in to Reed Nissan the very next day prepared to buy my car. I test drove it once more with Mark and then asked him if we could start talking numbers. We went inside and the process was pretty painless. I knew what price I wanted for the car and how much I wanted for my trade in and Mark worked with me to get me out the door in a new car that day. I would go back in a heartbeat and I will always recommend Reed Nissan to anyone looking to buy a car. Excellent experience. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Reed NissanAdded: 6/18/2012 4:24:20 PMThank you for your kind words. We appreciate your positive sentiment. We will make sure to pass your review on to Vince, Mark, and the rest of the Reed Nissan staff. We firmly believe we have the best team in the industry, and we continually strive to provide exceptional customer service and support. Our customers always come first, and we aim to make each sales and service transaction not only easy and smooth, but enjoyable as well. At Reed Nissan, we understand that purchasing your first vehicle is a big milestone, and we sincerely thank you for choosing us to share in the experience with you. Congratulations on your new Altima Coupe. You are going to LOVE your vehicle.
douglas.hester 5/15/2012 9:04:25 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Mark Timmins Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Reed Nissan: The most friendly dealership that I have ever been to. From the moment I pulled into the lot, I was taken care of. The whole team rallied to give me the best possible deal. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Reed NissanAdded: 5/16/2012 9:15:55 AMThank you for your kind words, Mr. Hester. We are extremely pleased that we were able to provide you with genuine support and exceptional customer service. Our team at Reed Nissan continuously makes every effort to create a positive, helpful and friendly environment for all our valued customers. We will surely pass your review onto Mr. Timmins, his manager and the rest of our team. Congratulations on your purchase and thank you once again for the positive sentiment.
gcharriez 4/11/2012 9:53:13 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Mark Timmins Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 4 Overall Score: 4.8 My Review Of Reed Nissan: I would really recommend this dealership to any who is really interested in purchasing a nissan.I went in in the afternoon and immediately met salesman mr Mark Timmins who was extremely helpful.I spotted the Altima 20012 with the exact package I was looking for and within a hour or so mr Timmins had figures that very much pleased my budget.I went home and came back with my trade in and within several hours i was driving home my new Nissan. I am one very pleased customer.Gladys Charriez Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Reed NissanAdded: 4/13/2012 9:44:55 AMWe appreciate the kind words Ms. Charriez. Congratulations on your new 2012 Nissan Altima! We are happy to hear that you had such a positive experience at Reed Nissan. We strive to provide our customers with genuine support and outstanding customer service, and it is a pleasure to know that Mr. Timmins was able to make your vehicle purchase and trade-in run smoothly and timely. Congratulations again and welcome to the Reed Nissan family! We look forward to serving you for many years to come.
Miles1357 4/1/2012 9:27:59 PM Reason For Visit: Sales (New) I Recommend This Dealer: Yes Employee(s) Dealt With: Mark Timmins Customer Service: 5 Quality of Work: 5 Friendliness: 5 Overall Experience: 5 Pricing: 5 Overall Score: 5.0 My Review Of Reed Nissan: Mark worked with us in a professional & couteous manner paying attention to our needs and desires. He worked very hard to get the best deal on both price and finance and we have no hesitation recommending you contact him to help in your next vehicle purchase. Dont forget to ask to see the picures of Mark Hobbs Kangaroo. Was this review helpful to you? Yes | No Thank you Review Options Report This Review | Respond To This Review | Print This Review Write a Review Response From: Reed NissanAdded: 4/2/2012 3:02:48 PMThank you for your feedback, we truly appreciate your kind words. It is great to hear that Mark Timmins was able to make your car buying experience smooth and enjoyable! Mr. Timmins is truly a great asset to our Team! Congratulations on your vehicle and welcome to the Reed Nissan Family!