Back

Regal Kia Lakeland

Lakeland, FL

4.5
5,671 Reviews
At Regal, we pledge to: ¦Treat every client as we would treat our family. ¦Promote an atmosphere where excellence and simplicity. ¦Fulfill our commitment to be "A Different Experience." New Car Sales Department ¦If we don't have it, we will pick it up in 36 hours. ¦After the sale, join us for complimentary dinner, introduction to our service department and a full tank of gas at delivery. ¦Our Internet Department can handle your complete transaction online at regallakeland.com if you prefer. Used Cars and Trucks ¦Every vehicle on the front line is safety inspected by one of our ASE Certified technicians. ¦Our reconditioning process takes up to 6 hours. ¦Free appraisal in 15 minutes at any time. ¦60-day or 2,000-mile warranty is standard with the majority of our vehicles, with extended protection coverages available. ¦24-hour roadside assistance for 1 year is included with our purchase and rental assistance. ¦If you need credit assistance or need to reestablish your credit, we offer special financing. Parts and Accessories ¦Parts available for ALL of General Motors and Chrysler products, including Honda and Acura. We carry $600,000 in inventory. ¦We have experienced and knowledgeable employees who can assist you through the internet or deliver parts to your door. ¦We supply factory authorized parts or after market parts. Our factory authorized parts are warranted for 12 months and most after market parts come with a 90-day warranty parts only. Service Department ¦Early bird drop-off is available at the middle service booth in the service drive. ¦In case of mechanical breakdown, loaner cars and Enterprise is available for drivers over 21 years old with an overnight repair. ¦Our shuttle service vans run throughout the day in the Lakeland Area. Body Shop and Refinishing Center ¦All factory warranty work and unibody repair work is performed by ASE certified technicians. We also provide "paintless" dent removal. ¦Our reputati
Contact Dealership

1025 Bartow Rd

Lakeland, FL

33801

Directions

By Type

Showing 5,671 reviews

September 16, 2021

It took this dealership 2 hours to just do an oil change and I had an appointment More

by DTPOMI
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jorge Benitez
Sep 27, 2021 -

Regal Kia Lakeland responded

We apologize for the inconvenience if you provide your name and telephone number we can look into the situation further.

September 15, 2021

Great maintenance service and Orlando was a great sales agent. I am in love with my 2021 Kia Sorento More

by AMARIS1004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Orlando Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Srecko Bokun
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you & congrats! The 2021 Sorento is such a good looking vehicle!!!

September 15, 2021

Took awhile for the parts to come in but is a nationwide problem. Good communication from advisor. Overall I’m happy with my experience. More

by VICTOR.GUINGONA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelsey Johnson, Jorge Benitez
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you for understanding :)

September 15, 2021

Have seen improvement in the last 5 years but they still have not finished my car in the time they told me. Need to be more honest about that. Also I don’t appreciate getting my car back full of water spots More

by Jovifan1948
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you for your feedback. We will bring these matters to managements attention. The courtesy carwash only includes the dryesrs on the car wash, you can upgrade or ask to forgo the courtesy carwash if it does not meet your needs.

September 15, 2021

Quick, easy an very courteous. Will definitely come back to their dealership for future service. More

by rojo710602
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Benitez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

September 15, 2021

I like that I have a contact person , Jeremy, while they have My car. They were very efficient. More

by KROBERTS1960
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Schmidt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Soloj
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy was my contact. 5 stars
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

September 15, 2021

Misty Osbourne took excellent care of me. She was friendly, knowledgeable, and very professional. Let me know the status of my vehicle and explained what needed to be done. More

by TOOLMEISTER13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

September 15, 2021

Mrs. Misty Osborne is an execellent employee. She keep me informed all the time on status of my vehicle. More

by Carlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

September 14, 2021

The service was fast and good customer service was used. Will come again on next service date More

by Delores
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kelsey Johnson
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

September 14, 2021

Always excellent service when I bring my vehicle, they are quick an precise plus they wash my car after! More

by EDWARD.B0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Misty Osborne
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2021 -

Regal Kia Lakeland responded

Thank you!

...
376
...