Regal Kia Lakeland - Service Center

worst experience ever When you bring your vehicle in for service you don't expect it to be physically damaged. Well it did, not once but twice and on opposite sides of th When you bring your vehicle in for service you don't expect it to be physically damaged. Well it did, not once but twice and on opposite sides of the vehicle. To get the damaged repaired was an on going fight. end result, left with horrible paint job that is very noticeable. They also repaired my sunroof and replaced entire glass roof. Breaking windshield in process. The roof repair seemed off so had it checked out by another kia dealership and to my surprise there is hardware missing. They had my vehicle almost 6months, and after their 4th attempts on returning my vehicle to me I had enough and just accepted the horrible body work that was done, as well as the sunroof which is not aligned. More

He made me and my wife feel right at home! He is really awesome. He gave us such a amazing service, we are so grateful! He was exciting, fun, joyful, happy and explained everything to us in gre He is really awesome. He gave us such a amazing service, we are so grateful! He was exciting, fun, joyful, happy and explained everything to us in great detail and gave us a amazing deal on our vehicle! We went today to get our car washed and vacuumed and the service guys were not there today but he went out of his way and did it for us, that is definitely going above and beyond for your customer. He is the only sales guy, we will deal with from now on so if you are looking for a new ride go on down to kia and ask for Greg, you will feel right at home! More

Ask for help Had an issue with my engine. 3 months out of warranty. I was lost because I had no way to pay for the repair. I spoke to a rep, and he went to GM expl Had an issue with my engine. 3 months out of warranty. I was lost because I had no way to pay for the repair. I spoke to a rep, and he went to GM explained the deal, and helped me with a discount that made it possible for me to drive my car again. Do research and know who to talk to, and they may be able to help you. More

Pathetic Customer Service First let me say the sales staff is top notch. Pray to god you don't have to take your vehicle to get serviced there. The Service Writers talk down First let me say the sales staff is top notch. Pray to god you don't have to take your vehicle to get serviced there. The Service Writers talk down to you like its the first car you ever owned. I will now make sure all of Florida knows what is going on at this dealership and how rude these people are. Spend 24,000 on a car and this is how the service department is? I don't think so. I have family who works in a GM dealership so I know the deal. They need to go back to school and take public relations 101. More

service center review Kristen greeted me as I got out of my car. I told her what the problem was, and she had a few follow up questions and took the keys. Problem taken ca Kristen greeted me as I got out of my car. I told her what the problem was, and she had a few follow up questions and took the keys. Problem taken care of with no issues. My Soul came back with problem fixed with a complimentary car wash. Kristen made the experience a pleasure. More

Christmas came early! I have had my 2012 Kia Soul for a couple years now and my key-fob was pretty used when I purchased, and my wife wanted one for herself just in case. S I have had my 2012 Kia Soul for a couple years now and my key-fob was pretty used when I purchased, and my wife wanted one for herself just in case. So I asked the salesman (Spasso) and he said he would look into it to see if that was the only key-fob that was given during the trade, anyway, fast forward to 2015 and 2016, I was noticing some real wear and tear on my key-fob as the buttons were completely worn off and I had to black tape a thumbtack to make one of the buttons function. Anyway, it finally broke completely and would not work, so I contacted Regal Kia and they asked my vin and long story short, it was going to be $250 to replace the key-fob. Wow! So i was thinking, well I wonder why the salesman didn't get back to me about whether this was the only fob that was given. So I got pretty angry after shopping around for an alternative, and being told only the dealer can make this kind of key! UGH! So I went online and contacted the dealer with my anger as to the salesman didn't get back to me and I would never buy from Regal AGAIN after buying two cars from them...RANT RANT RANT! I was infuriated by the time I was done with the email. So I waited through the weekend, and thought, my angry-ram fell on Deaf ears, but then I go a phone call, and an email from Meagan S. with internet marketing and sales. She had done the footwork for me, approved it by the GM and they were replacing my broken fob with a new one for FREE to keep us as happy customers..after all we purchased two vehicles within a month from this dealership and most recently purchased a Kia Forte from them, so we were hooked on this dealership! So long story short, two days later, I went ands got my new fob and they washed my car while I was there! I was happy again with my dealership, and since it was around Christmas 2016, I figure Santa helped in this Christmas miracle, because they didn't HAVE to do what they did, but they wanted to make sure I was happy, no matter what! I would HIGHLY recommend Regal Kia in Lakeland for any vehicle you may want! #customers4life More

Fast friendly service I took my 2013 Sorento in for ABS issue covered under warranty and they took care of issues that were under a recall and wash my care. Staff super fr I took my 2013 Sorento in for ABS issue covered under warranty and they took care of issues that were under a recall and wash my care. Staff super friendly Happy with service ! More

Awesome people Great service and parts people. They were a well knowledgeable and courteous team. I could not ask for a better experience of getting my car fixed. Great service and parts people. They were a well knowledgeable and courteous team. I could not ask for a better experience of getting my car fixed. More

Over the top I went to Regal KIA for an oil change,and was promptly met by a service employee.After speaking with the man,I was told that they would get right on t I went to Regal KIA for an oil change,and was promptly met by a service employee.After speaking with the man,I was told that they would get right on the oil change,so I walked into the waiting area,and relaxed.After a while I got up and started walking around and noticed my car was still parked near where I drove in,but other vehicles that came after me,where on the racks,being serviced. I asked a lady who works there,was there a problem.After I brought the issue to the nice lady...everything started happening very fast.Soon my car was returned to me,with the oil change,and cleaned very good.I was,not charged for the oil change, but it must be noted...one can purchase a KIA,from any dealership, but why? Regal KIA is by far,the most professional and people driven dealership, that I have ever dealt with,by far More