Regal Nissan

Hi Lane, as background, I am a long time neighbor and my family has purchased vehicles and had vehicles serviced at Regal Nissan for many years. My daughter recently made her first car purchase. Reaching family has purchased vehicles and had vehicles serviced at Regal Nissan for many years. My daughter recently made her first car purchase. Reaching out to share that John Grello was great to work with throughout our purchase experience. After leaving multiple voicemails and not hearing back from anyone, my daughter and I stopped by your dealership near your closing time on Monday, February 28, 2022. We almost walked out of your showroom when John walked over and asked how he could help us. John listened, was very responsive, and worked with us in a very customer focused manner. My daughter ended up buying her first car less than two days after our initial meeting with John. I am also posted these positive comments as five star reviews on DealerRater, Google, and Yelp. Thanks to John for such a great buying experience! More

Regal went from a great place to buy a car over the past 15 years including 6 or 7 purchases. Not so good now in 2022. I have sent emails and left VM's with no response. I drive out of my way passing a clos 15 years including 6 or 7 purchases. Not so good now in 2022. I have sent emails and left VM's with no response. I drive out of my way passing a closer Nissan dealer to give Regal my business. I have even driven from our FL home back to ATL to do business with Regal. Very disappointed that Regal like so much in our world has become so difficult to deal with. More

I wrote this review below on Google in 2018 when I bought a Nissan from Regal Nissan when I thought this was a decent place to do business. Things have really changed since then! They now charge a doc fee an a Nissan from Regal Nissan when I thought this was a decent place to do business. Things have really changed since then! They now charge a doc fee and have reverted to these ridiculous add on fees that where common in the days of the sleezeball car dealerships in the 1980's and 1990's. Not to mention they dont have a problem low balling your trade while charging above MSRP on new units. But then again I actually dealt with Ron Meinert last time and not these clowns Tyler and Michael "Stephen, Ron, Chris, and Alex were great! This is the way buying a car/truck should be! No Gimmicks! No add ons (environment protection plan or nitro filled tires, etc...)! No 1980's car selling tactics that many of the Metro Atlanta car dealerships try to use ! Everything was explained down to the last detail. Everyone was very professional and made you feel like you were part of their organization/family. I had wasted too much time dealing with two other Nissan dealerships and stumbled across Regal Nissan. I connected with Stephen and that guy got it done- no BS, straight forward! I filled out the financial app online and was able to do pretty much everything via text/email before I got to the dealership that evening. Finished up a few last details upon arrival and the deal was sealed. Chris Garcia is awesome! I have never sit down with a finance manager who looked out for my best interest. Most finance guys are sitting on the other side of the desk trying to nickel and dime you to help put money in their pocket....Overall if you want to buy a Nissan, make sure you go visit the boys at Regal Nissan." More

Was trying to find out about a lease. Refused to give me a range until I submitted a credit application. I told them I didn't want a hard inquiry until I knew approximately what amount I should be expecting a range until I submitted a credit application. I told them I didn't want a hard inquiry until I knew approximately what amount I should be expecting to pay. They insisted it wouldn't be. They ran it anyways and it ended up being a hard inquiry on my credit. Very disappointed... More

The service department is horrible. Not sure how they The service department is horrible. Not sure how they are still in business. My car has only been service at Regal , We get the run around every tim The service department is horrible. Not sure how they are still in business. My car has only been service at Regal , We get the run around every time we bring it in. I am at a loss as after 3rd visits it still doesn't work .First they said there is problems with sensor , and now harness we told them to fix it after paying $500 for harness the code came back before even I reach home and now they are saying problem with computer I have never seen this kind of dummy service guys ever that they can’t find the problem , so we got money back and took car to Nissan Gwinnett place and they told us whoever fix the harness they broke the part inside car .please be aware of the Regal Nissan service department . I will never do business with Regal Nissan or Nissan in general again as they don't care about the brand or their customers. More

Customer service 4 stars! Our salesman was very polite, personable, helpful, and not pushy at all. Quality control and attention to detail gets 1 star! We purchased a used 2018 Tahoe a couple days ago an personable, helpful, and not pushy at all. Quality control and attention to detail gets 1 star! We purchased a used 2018 Tahoe a couple days ago and it was exactly what we wanted and the only one we could find in our area. The car had to be the dirtiest used car I’ve ever driven off of a lot. They showed a full inspection, service and detail on an invoice. The fact this is claimed is comical because there was no way they even attempted to clean the interior car before selling. Because it was what we wanted we decided to handle it ourselves and it was quite a task. I had to vacuum and shampoo all seats and carpets and spot treat several places to get it closer to clean. And to top off everything we noticed a crack in the windshield on our way home and I’m still waiting to see if they’re going to do anything about that. Regal your quality control sucks and you should check into your employees values to ensure that they have the best interest in creating repeat customers. More

The service department sucks. If it weren't for the recall, I wouldn't have brought it in. Made an appt for 10am and didn't get an estimate until after 3pm. Was then told their techs leave at 4 so recall, I wouldn't have brought it in. Made an appt for 10am and didn't get an estimate until after 3pm. Was then told their techs leave at 4 so they.wont be able to get.to it today. The next day I got.a revised invoice again after 3pm and was finally told it was ready.at 4:30pm. Not only.did he not apologize for the delay he didn't even offer to.discount my bill for the delay even though I asked. Im furious bc if He had told me that I might not get it back the same day I dropped it off, I would have cancelled and left. The Service Mgr said that keeping.vehicles overnight happens all the time bc they are so busy. But somehow keeping customers informed and offering compensation is beyond their capability. I will never step foot in this dealership again. I have additional complaints about their prices but gouging people is what dealerships do. More

We were in the market for a bigger vehicle for our family! Dan Brown showed up and found us the perfect vehicle for our family! The were very helpful and had us in and out within no time at all! We a family! Dan Brown showed up and found us the perfect vehicle for our family! The were very helpful and had us in and out within no time at all! We are so very excited about our new van and we are forever grateful for Dan Brown and Jesse Brown at Regal! Thank you so much! More

The service department is horrible. Not sure how they are still in business. My car has only been service at Regal as we have an extended warranty with Nissan and it makes life easier when its all logged in still in business. My car has only been service at Regal as we have an extended warranty with Nissan and it makes life easier when its all logged in one system if any problems arise. Come to find out the extended warranty as its junk, worthless as I have a problem and they will not cover it!! Don't buy one from Nissan. My car that has a Nissan extended warranty has been in the shop 6 times to fix an A/C problem. Of the 6 visits they have replaced the some of the parts 2 times as they said it failed. We get the run around every time we bring it in. I am at a loss as after 6 visits it still doesn't work. The latest response is the computer is not providing an error code but when the A/C is on and blowing hot air. We can't fix it as we don't know what is wrong. But the A/C primary function is to blow cold air. I am at a loss as Nissan Corp told me the same thing. I will never do business with Regal Nissan or Nissan in general again as they don't care about the brand or their customers. More