Reliable Chevrolet

horrible follow-up I bought a truck from them,when I go home I noticed a scratch in the door. I told them about it and they said they would order touch up paint and I wo I bought a truck from them,when I go home I noticed a scratch in the door. I told them about it and they said they would order touch up paint and I would be in in a week or two. It has now been 5 weeks and when I called about I they claim I was mistaken and I would be another two weeks. I cannot believe how rude he salesman was not how badly hey treat customers after they buy a car. More

parts and service Ordered a key from parts, they charged my card but never called when part arrived. Came into get door lock cylinder changed. It took over 4 hours and Ordered a key from parts, they charged my card but never called when part arrived. Came into get door lock cylinder changed. It took over 4 hours and they knew I was waiting. The part was double the price of the online price. Labor was $130 just to change a door lock. I will never come back to this dealership for anything and never again buy a chevy again. More

Service Department Took My work van in Saturday 6th was told that it would be ready Saturday, Its Tuesday the 9th and still they haven't looked at it? I called them at Took My work van in Saturday 6th was told that it would be ready Saturday, Its Tuesday the 9th and still they haven't looked at it? I called them at 12;00 and still no idea when they would look at it or even work on it. I picked up my vehicle at 3;00 and took it Gallas. What a wast of my time! This is my work van and now have to explain to my customers I cant get there. More

Service Dept - Lack of communication Scheduled a appointment for service on a recall for my 2013 Cruze Eco on 15 Aug 14. This is the second time in a year it was recalled for the "half sh Scheduled a appointment for service on a recall for my 2013 Cruze Eco on 15 Aug 14. This is the second time in a year it was recalled for the "half shaft" issue. Apparently it was not taken care of properly in Sept 2013. With all the press lately, Chevy is not the best name in the business right now. Anyway, I arrived a 0730 this morning and the service guy was unaware of why I was there! I showed him the recall notice, he had to take it to another guy (Daniel) to see what it was for! He returned and said that they did not have the parts in stock and just ordered them and it would take about 5 weeks before they could get me back in! So, my question is, why did I make an appointment for a recall, and not get a courtesy call to let me know not to waste my time today and reschedule it when t part came in? This would be customer service 101!! Just communicate with the customer, be proactive!!! I will of course be speaking with the service manager/s. Communication and the lack of any form of an apology is the reason I have all my routine and complex services taken care of elsewhere. I only go to the dealer if it happens to be a recall item!!! See you in 5 weeks. More

Beware of Reliable ripoffs In March I began looking for a Silverado HD LTZ. I wanted white. I looked in Albuquerque unsuccessfully for two months then began looking in adjacen In March I began looking for a Silverado HD LTZ. I wanted white. I looked in Albuquerque unsuccessfully for two months then began looking in adjacent states on the internet. Very quickly I found the truck I wanted in Arizona, Colorado and Texas. In late May, I found that Reliable too had acquired a white Silverado HD LTZ. I spoke with James several times and set an appointment with James on May 24 at 9:00 am. Before I got there Josh called me to make sure that I was coming in. We walked in on time only to find that James was not there. Next, Brad Smith spoke with us and I told him I wanted to purchase their white 2014 Silverado LTZ; he took the basic information and left. He left to go find the truck. Next thing I knew, Lawrence Sedillo came and told us he was going to go get the truck from the Cottonwood tent sale. I told him that was not necessary, I didn't want to drive it I wanted to buy it. He disappeared and we did as well; going to get coffee. When we got back, Lawrence reappeared and showed me a small print out telling me the truck was going to me $59K+($57K+TTL). Still no forms, no invitation to negotiate, no other sales propaganda. I then told Lawrence I wanted to make an offer. At that point I showed him internet print outs of similar trucks I found on the internet and specifically I showed him a truck from Stonebriar Chevrolet in Frisco, TX that was exactly like Reliable's with a price of $51.3K! Still no forms or contracts, he asked me what I wanted to offer. I offered $52K, $700 more than the truck in Texas. He ran off and came back and told me they could not do business with me......effectively asking me to leave. Oh, Lawrence suggested that the internet deal was a scam; sour grapes. Haha, I bought the truck for $51.3K ! Almost 4 weeks later the Reliable truck is still on the lot, only now they jacked the price up to $60K+. People beware, these guys are thieves. Do your homework. Purchase elsewhere. I convinced my brother in law and he just bought a truck in Phoenix. RELIABLE WILL RIP YOU OFF IF YOU LET THEM. More

Overall bad experience I felt like we were just shoved out the door as closing time approached. A couple of employees were friendly and ok but the rest were just rude and ob I felt like we were just shoved out the door as closing time approached. A couple of employees were friendly and ok but the rest were just rude and obnoxious. We were made to wait to talk to someone. They sent out a post visit survey but no one bothers to respond to negative feedback. More

Was very apprehensive about getting a new vehicle given me being upside nearly $8,000 on my trade in. But James in their internet department convinced me it was possible to get a new car. So I stopped by a me being upside nearly $8,000 on my trade in. But James in their internet department convinced me it was possible to get a new car. So I stopped by and the managers and salesmen worked with me and my less than stellar credit and financial situation and got me a very nice Malibu at a lower rate than I expected and a payment I can afford. I will send all my family and friends to see Reliable Chevrolet anytime! Thanks guys! More