Reliable Toyota

I was shopping over the phone for my parents who are retired and knew exactly what they wanted. I had received pricing out of state, and worked out an agreed upon price ($1000 higher than out of state) retired and knew exactly what they wanted. I had received pricing out of state, and worked out an agreed upon price ($1000 higher than out of state), which took most of the day, on a vehicle I was told had been backed into by a customer in the lot and been repaired completely. My parents arrived and requested to see the repair order. It turns out the vehicle had hit a deer in transit from another dealer and had major repairs. Then the story changed to: this was another vehicle that we had priced out that just sold! The two trucks must have had the same vin # then.... right? The dealer then tried to pressure my parents into purchasing the truck regardless. If they lie about the truck initially what else are they lying about? This is not an acceptable way of doing business. I would not recommend this dealership and plan to report the event to the regional Toyota VP. Obviously CSI (Customer satisfaction) is not important. Steve Green is the sales person I dealt with and my parents worked with him and Matt Allen when they arrived. Buyer Beware! More

After calling and making an appointment about a specific car, they pulled a bait and switch on us not once, but twice as well as wanted to give us only 4,000 trade value on a fully loaded 2004 Z-71 Suburban car, they pulled a bait and switch on us not once, but twice as well as wanted to give us only 4,000 trade value on a fully loaded 2004 Z-71 Suburban. We expected to be low balled, but not insulted. I would rather take public transportation than to ever do business with this dealership and want everyone to be aware of thier questionable business tactics before wasting thier time and gas!!!! More

I recently lost ALL respect for the Toyota/BMW/Lexus dealership in Springfield, MO! I was interested in purchasing an SUV from them and made an offer and they told me they could not take it!!! The manag dealership in Springfield, MO! I was interested in purchasing an SUV from them and made an offer and they told me they could not take it!!! The manager told me they were at their bottom dollar as far as the SUV was concerned and I requested he call me if they decided to lower the price. A few DAYS after this conversation they posted this same SUV on craigslist, lowered the price of the vehicle, and it immediately sold! SERIOUSLY TOYOTA???? The difference between the price tag on the SUV itself on the lot and the price they lowered it down to on the craigslist ad was $2,500!!! The offer I had just made them for the SUV was just a LITTLE less than what they ended up marking the vehicle down to! The person that purchased it most likely did not even pay the asking craigslist price! The worst part is the fact that the car I currently drive and wanted to trade in is a Toyota that this same dealership previously sold me several years ago!! They were aware of this. The salesperson I had been working with CALLED ME to set up a time for me to go to the dealership for my trade in to be appraised and when I drove all the way over there they wouldn't even do it! He called me when I was almost there and told me he was busy and that he had set me up to meet with a different salesperson. The second salesperson told me he had no idea I was coming but that they were not going to appraise my car unless I was for sure going to purchase a vehicle from them!!!! Good way to keep life long customers Toyota!!! I looked at this SUV on their lot multiple times within a two week period of time and the salesperson I was working with did not show up multiple times when we were scheduled to meet to discuss the SUV. My dad has purchased multiple new Lexus's from their dealership in the past...but he was with me during one of the no shows. My dad does NOT like wasting his time because he is all business...so I wish them luck on getting him to purchase a new Lexus from them again! LOL!!! My dad said he was not waiting around on them and we left and went to a different dealership. So in the process they have now also lost respect from another individual who keeps 3 brand new vehicles at all times and upgrades every year. My dad told me today that I'm crazy if I buy from them again after what they just did to me!!! The last thing I would like to say is that if you do buy from them DON'T GET THEIR EXTENDED WARRANTY ITS A JOKE-I WASTED THOUSANDS ON IT! The seat belts in my current vehicle were stuck down in my seat which was a huge safety risk for my kids. They were going to charge me to get them out and I still had a warranty at that time! A small independent shop did it for me for FREE because they wanted my kids to be safe. So sad...but so true! YOU TOTALLY SUCK TOYOTA!!!! More

Certified-Preowned Sales: Larry & Rex Lyons, both Manager & sales person are incapable and irresponsible persons. They both are very very poor communicators & very bad in dealing with custome Manager & sales person are incapable and irresponsible persons. They both are very very poor communicators & very bad in dealing with customers. They advertised a certified Toyota Highlander Hybrid Ltd on internet, when I inquired about the availability they said it is available and asked to come to take a look at it. When I asked them to hold the vehicle initially they said they need $500 deposit and when I called to give the credit card, they said they don't want it since I will be going to see the vehicle very next day. Since I was from out of state (they know this too), I had to drive for 7 hours in bad snow storm and reached their store next day. They made us wait for 1 hour and told us that, they sold the vehicle to another customer. When asked why they did not call us to see whether we started or not, they don't have a reason. They both are very big cheaters!!!! DON'T EVER BUY A VEHICLE FROM THEM. They have no respect for customers. They are NOT Reliable! Their name should be UN-Reliable Toyota. More

I had scheduled work to be done online including a full list of what things I wanted done. I was there at 7:30 to do the paperwork so that I could be the 1st car worked on when the guys arrived at 8 am. I list of what things I wanted done. I was there at 7:30 to do the paperwork so that I could be the 1st car worked on when the guys arrived at 8 am. I was driving to Colorado as soon as the work was done. After 2 hours they came out and gave me the quote! Had not even started the work. I was sitting there for for over 5 hours and all they did was a few minor tune up things. I would never go back to them and would not recommend anyone else go. They knew I was leaving for Colorado but obviously they could care less. More

Our overall experience with Chris Koon and Reliable Toyota was very rewarding as we received the vehicle we requested to fill our needs. They went above and beyond to fill our requirements and made cer Toyota was very rewarding as we received the vehicle we requested to fill our needs. They went above and beyond to fill our requirements and made certain we were completely satisified. Everyone we came in contact with was extremely friendly and helpful. I would not change any thing with the way Chris, Eric and the Toyota team works to get the job done. More

Reliable of Springfield is second to none is Customer Service. They made sure that all my questions were answered, was made to feel like I was the most important customer they would have all day. Their Service. They made sure that all my questions were answered, was made to feel like I was the most important customer they would have all day. Their facility is very clean, the staff is friendly, everyone speaks to you, rather they are your sales person or not. The best car buying experience yet! The only thing that could have been better is that the finance dept. not be so backed up. We had to wait to get into that person. But once we did they couldn't have been nicer to deal with. Just may be able to use another financial officer. Our salesman, Chris Koon couldn't have been more accommodating, knowledgeable, and pleasant to work with. More

This was a first time buying experience for us. Jeff was friendly and patiently answered all of our questions. He worked with us to get us the best price on the vehicle. We appriciated his willingness to wo friendly and patiently answered all of our questions. He worked with us to get us the best price on the vehicle. We appriciated his willingness to work with us. More

I narrowed my search for my new car to the Nissan Altima (which I had been driving for the last five years and was "extremely" happy with) and the Toyota Camry. The Camry won -- although very close the Cam (which I had been driving for the last five years and was "extremely" happy with) and the Toyota Camry. The Camry won -- although very close the Camry seemed roomier and an interior change from what I had been driving. But most importantly the salesman and customer service received finalized my decision to purchase the Camry. As for the car, right now I feel I made the right decision. Talk to you in five years! More