Reno Dodge

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Reno Dodge:
I moved to Reno and bought a Durango at Don Weir's dealership. They sold me a 'brand new' Durango. Two weeks later I brought it in to the service department to determine why it was out of alignment. I was informed this vehicle had been in an accident. This was never disclosed when bought. Worse still, they only had the body fixed. The entire front end underneath the car was bent up including tie rods and shocks and glass was still in the hub. I spoke with a salesman that said he witnessed that particular vehicle getting 'T-Boned' as it left the lot driven by a disgruntled buyer after failing to return the vehicle and cancel his contract. I also heard terms like "8 pounder" meaning the customer just overpaid by $8,000.00. They like to brag about things like that. If you walk in, walk in with a calculator and figure out what you're really paying for your car. You agree to a price and they will tell you the monthly payment represents the price. If you believe them you just overpaid.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Reno Dodge:
Reno dodge cashed a down payment check for a car they never sold to me, which has cost me about 600.00 in overdraft and late fees, and won't even apologize, much less return the money. They even went so far as to blame me for their mistake. I wish I ould have walked away the day I heard their receptionist bragging about her sexual conquests and using the f-word very liberally in front of me, or when i heard the general manager tell the finance guy that the salesman wanted to beat him up. I should have known then they they were dirty.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: No

My Review of Reno Dodge:
All it comes down to is this dealership is filled with crooks. Ive never felt so harassed in my life as Ben Owings and Reno Dodge have made me feel.

I came into Reno Dodge from three hours out of town and a woman looking to find out what problem my truck was having. The problem was it would lose speed going up an incline. I barely made it to Reno where i stopped in a local repair shop for them to run a diagnostics test. I was then referred to Don Weir Dodge. There i dealt with Ben Owings and being a new victim of theirs, he told me a number of possible problems my truck could be experiencing. Although there were a number of possibilities that could be wrong Ben had emphasized that it could be contaminated fuel and if that was the case i should turn it into insurance because "insurance will cover it". He had a previous customer do that very thing as he had told me.

The next day I received a call from Ben confirming the worst; contaminated fuel...which was not covered under warranty and i would need at least $6500.00 worth of work to fix my vehicle. With this being said I had arranged for my truck to be towed home and have a second evaluation. I was very skeptical of Ben's evaluation because i found out he had only pulled a fuel sample out and found sediment in the fuel filter (normal for a fuel filter in diesel engines) instead of doing an injector test and accurately diagnosing the test for fuel contamination.

When my truck arrived at the other dealership i was told the warranty was restricted due to fuel contamination. This statement was absurd for two reasons. 1. Reno Dodge had not performed all proper tests to prove 100% my truck had contaminated fuel. 2. When Ben had called me he had not revealed any crucial information of my warranty, on my brand new truck, being restricted! The story becomes even more ridiculous as i find out Ben Owings lied to Nevada Representatives of Chrysler telling them i had came into Reno Dodge twice before and had injectors replaced and fuel tank out of my truck and flushed because of contaminated fuel issue. This was a blatant lie and i could not believe my ears with what i was being told.

Ben Owings went out of his way to make sure if he didn't rip me off for unwarranted work that i would not be able to get my truck fixed anywhere else. The irony of the whole story is my truck was tested elsewhere for fuel contamination and that wasn't the problem at all!!! Now im taking legal matters for fraud, perjury, and harassment!!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Reno Dodge:
I stoped in just to look at the new 2009 Ram 1500 with the ram box, I told Ben that I was looking not buying, he said thats ok. He showed me the new truck inside and out, wow what a truck. then we took it out for a test drive, that 5.7 hemi took off like no tomorrow. well I will be in this weekend with my wife. Like always reno dodge gos out of it way to take very good care of you. falcon dan

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Reno Dodge:
We purchased an ’09 Journey on May 31 2008 from Reno Dodge The sales staff was
super and we drove away that afternoon in a new vehicle. We have brought it in for different services and were treated great.. In November of 08 we encountered a problem with the vehicle. Mel Spencer (service Dept) took the car for repair, after 3 attempts to repair a Factory defect, the car was determined to be UN- repairable... Art Coleman and Mel Spencer went to bat for us and in very reasonable time we were driving out in a brand new vehicle. I can’t say enough well about these 2 individuals and the dealership, they have treaded my wife and I the best anybody could. I have never had a customer relation’s person(Art Coleman) or a service dept manager(Mel Spencer) every call me up after dealing with them, to see if everything had been taken care of properly. Hats off to these 2 people. I would and will recommend Reno Dodge to anybody looking for a new vehicle or service on his or her Dodge vehicles.

We are very ;pleased with all the service with Reno Dodge and will definitely return there first on out next car or truck purchase.


John and Gisselle Larsen
561 Manzanita Wy.
Lake Almanor, Ca. 96137

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Reno Dodge:
Called dealership to make sure they could make a deal with me, submitted my application and was told to come on down. Drove an hour plus to get there and then had to wait for approx. three hours to be told "Come back tomorrow, our finance guys don't have time today" This was absurd after calling ahead and waiting that long, Wow I guess they didn't want my business. If your going to buy a vehicle DO NOT go here there are dealerships that appreciate their customers and this company doesn't.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Reno Dodge:
I called Dan Brown regarding an issue with the paint on my 08 Dodge Ram 2500. He had me bring it in yesterday and immediately I was greeted by Dan, Art and Mel. Mel figured out the problem with my paint and instead of me having to bring it back, he resolved the issue himself.

Since purchasing my truck in Oct I have had nothing but amazing service from Reno Dodge. Art is the best customer service rep ever! Also, I can always count on Dan to go beyond to assist with any of my questions or needs. Additionally, I now have found yet another incredible customer service expert in Mel (Service Director).

When I get in conversations with anyone about either purchasing a new vehicle or having a current one with a service issue I have been raving about Reno Dodge and I will continue to do so.

Keep up the great customer service Reno Dodge!!!!!

Sincerely,
Marci Carson
775.741.3627

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Reno Dodge:
First off I understand my mistakes and this is taking them into account, My issues are no call backs when promised, Treated rude by sales manager when I didn’t give into his demands, on two separate occasions a year apart and different sales manager each time. No follow up? They are way over priced; I went to two other sealers on in Carson and one in Reno who started out at Reno Doges Lowest price. Do not trust them when they say they got you financing, they will come back and change the terms a week later, even thought they will only deal with you based on monthly payment rather then out the door price. They tried this with me and a friend that I brought in.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Reno Dodge:
We just bought our first vehicle from Reno Dodge, and it could not have gone any better. I had a very specific truck and color in mind when I called on the phone and spoke with Bob Green, when we arrived they indeed had that exact truck. (not like some dealers that will say anything to get you on the lot). Bob Green, Kirby and the rest of the staff were all very professional, polite, and very efficient. We were given a very complete overview of the vehicle, which by the way is an amazing truck it drives and handles beautifully. It has many great features and of course its a totally hot looking beefy truck. We were comfortable with the final price, and at no time did we feel any pressure, which of course is a turn-off. The paper work and financing aspect was completed in a timely manner, not to painful... Overall I would highly recommend this dealership for their large inventory, their professional and knowlegeable staff and for sure if you go ask for Bob and Kirby, those guys were the best!

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: Yes

My Review of Reno Dodge:
just had my oil change and wanted to thank reno dodge and wish them a happy new year and to keep up the good work so thank you mel steve ben brain and scott and the whole service department parts and let us not forget the sales department, reno dodge the best in the west

Share on Facebook

Was this review helpful to you? Yes | No