Rich Ford

On a recent road trip from California to New Mexico I noticed at the end of the second day of travel that my 2023 Ford F-150 Extended Range Lightning (with 38,000 miles) on a 100% charge I was no longer noticed at the end of the second day of travel that my 2023 Ford F-150 Extended Range Lightning (with 38,000 miles) on a 100% charge I was no longer getting the ~325 I normally would see but ~200. At first I chalked it up to the outside temperature, ~30-40 Fahrenheit. When the temp moved back up into the 50's (a temp I was often charging in) this abnormal behavior continued. The next day I was near Rich Ford and figured I'd have them take a look. I explained what was going on to the EV specialist who said that my mileage would vary depending on how I drove. I agreed, however, the battery not charging to the extended range level had nothing to do with how I drove the truck previous to charging but how much the battery would charge to. I’ve been driving this truck up and down, border to border in California for 35,000 miles and I’m pretty aware of how my driving, temperature, grade, and more impact mileage. The conversation always came back to “how I was driving” and how that was impacting my mileage. After being accused of being argumentative it was clear that this conversation was going nowhere so I apologized and stopped trying to explain the situation and asked to have them take a look. At the end of the day I got a call telling me they had looked at it and found nothing, there was nothing they could do and I could pick it up. The report I got along with my $0 invoice which referred to my aggressive driving twice. I was also given the Ford Customer Care phone number, “if you want to call them”. I did call Ford Customer Care while sitting in the waiting room at Rich Ford. After a 30 minute conversation with a Ford Customer Care person who was able to see diagnostics information told me that when doing a multiple day road trip with successive DC charging it was normal to see a drop in the batteries ability to provide the listed MPGe advertised, in my case an extended range typical charge is 325 miles. It was clear to me that an educated EV specialist would have known this and been able to take care of me by explaining this within a few minutes and I'd have been on my way. Instead I was accused of being an argumentative aggressive driver and had wasted a day to hear this. To the EV specialist defence I understand that New Mexico is ranked number 2 for the state with the worst road rage, so I imagine they experience a lot of intense drivers. https://www.consumeraffairs.com/automotive/states-with-the-worst-road-rage More

Information wasn't disclosed about the Explorer I purchased. It was courtesy vehicle. There wer a few scratches in the interior. I found a price tag in the vehicle. That price wasn't honored. I reach purchased. It was courtesy vehicle. There wer a few scratches in the interior. I found a price tag in the vehicle. That price wasn't honored. I reached out to salesman a few times and got the run around about the vehicle. I wanted the parts replaced due to scratches. I was told it would cost to much to have part replaced. I never heard from the manager etc. Its unfortunate one spends so much money and is taking advantage of. More

Jerrielyn was extremely prompt in getting my off brand vehicle in for immediate diagnosis. Her communication skills with me as an out of state customer were clear and direct, she provided great care and s vehicle in for immediate diagnosis. Her communication skills with me as an out of state customer were clear and direct, she provided great care and service for my daughter's concerns. Got the vehicle fixed sooner than quoted and for less than I expected. She's awesome and deserves a raise 👏 Thank You for all your service and guidance. More

I was happy with my Sales person and financing, very happy. My issue is the truck was for sale with multiple open recalls and a broken tonneau cover. The certified inspection MISSED the ENTIRE Hybrid in happy. My issue is the truck was for sale with multiple open recalls and a broken tonneau cover. The certified inspection MISSED the ENTIRE Hybrid inspection for my Hybrid F150. When I asked about it I was told it's not a problem they were sure it was inspected, Red flag. Then, after I purchased the truck I had to leave it over a week to have the recalls and cover fixed. Who puts a vehicle for sale, after certified inspection, when the vehicle has recalls that specifically state it can cause a crash? Now, I expect a tech to actually review their work but, I should have expected this when the first tech didn't even do the Hybrid inspection, when I got the truck back it had a issue warning every time I started it on the massive center screen so I know the tech saw it. The entire Pro Power system was now offline. So I got my truck back but they caused another issue. After doing my own inspection I found multiple connections that were unplugged and never inspected. I'm sure the dealership is great but the techs clearly don't have a clue as to what they need to do or how to inspect their own work. Not one tech but two missed a major inspection piece and gave a customer a vehicle that clearly should have never been cleared. I love Ford but this dealership needs to get some kind of service supervisor who checks the work of these people as it's clearly not up to the standards of professionalism. Now I'm worried as to what else has been missed. More

2025 F-550. No insentives. No dealer perks, warrently. Nothing. Arrived at the dealership, The truck i came to buy, screaming down the road, certain damage to No insentives. No dealer perks, warrently. Nothing. Arrived at the dealership, The truck i came to buy, screaming down the road, certain damage to the Truck. You cant push any brand new vehicle that hard. Takes a break in period of 500 to 1000 miles. Asked the sales person why he would do that? Said there is no break in for new vehicles anymore. Said i wont buy it after that. Pressure, Lies, and the stress from the sales and salesmanager, single piece of paper with a number, no explaination. Pay and get out. An experiance you only see on TV. I've bought and leased new veJared Taylorhicies. Worst experiance. Hope Rich Ford never calls. I would give Rich Ford 0 stars if i could. More

We were going to purchase an Explorer Platinum, negotiated a price (internet price was 59.6), negotiated a trade in value, negotiated a monthly payment but had to close the deal 2 days later due to negotiated a price (internet price was 59.6), negotiated a trade in value, negotiated a monthly payment but had to close the deal 2 days later due to prior obligations we had plus an agreement with the salesperson for his time off. We returned. The previous sales manager was off and could not be reached so the new sales manager said we had to renegotiate because there was 'confusion and misunderstanings'. We stood firm on our previous terms and the sales manager returned claiming he worked the numbers and had to lower the sales price to 61.9 to "make the deal work". I asked how do you go down from 59.6 to 61.9, I'm a math teacher of 20 years and I have never heard of a price going down while being increased. I am very curious what the price came down from. I saw exactly what they were doing, trying to keep the 2750 in rebates, increasing the price, increasing the interest rate and length of the note to maximize a profit margin and then calling it a deal. I refused to let them put the screws to my wife. It was going to be her car and I wasn't going to sit back and let them hijack her. We walked with some words exchanged. Too bad, we bought a Mustang from them, an Edge 3 years later, and then an Explorer. Not anymore. Watch yourself if you go to this dealership. More

James took good care of my car. It had a bad injector and it was in and out of the shop in just a day It had a bad injector and it was in and out of the shop in just a day More

Purchased a car 5 months ago. When it came time for first service their service department damaged the vehicle and refused to do anything about it. Management did not care to h When it came time for first service their service department damaged the vehicle and refused to do anything about it. Management did not care to help. Do not use recommend purchasing anything or using the service department More

These people are experts at saying sorry, but this does nothing to fix the problems they cause. Incompetence combined with arrogance and attitude is a surefire way to alienate and drive away a customer ba nothing to fix the problems they cause. Incompetence combined with arrogance and attitude is a surefire way to alienate and drive away a customer base. This is what they accomplished with me today. Today was my third fiasco with the Rich Ford Service department. I showed up ten minutes early for my appointment only to be told they could get me in at Three Thirty p.m. When I showed them the appointment that was made, they said I am sorry, you do not have an appointment because you are not listed on the board, as they pointed to the board. When I showed them the text messages they sent me reminding me of today's appointment, that did not seem to matter either. A supervisor walked in and told the service desk to get me to the front of the line, which ended up being a three-hour and twenty-minute Oil Change marathon. These people act as if taking your money to provide lousy service is actually doing you a favor. Steer clear of this pole if you have a Ford. There are too many other places to go that provide good service and actually care about their customers. More

Dan Roybal was our salesman and he was the best. We bought a used Bronco and he and the service department did everything we asked and more. We bought a used Bronco and he and the service department did everything we asked and more. More