Rich Ford

Brought car in to get a rattle/vibration checked out. They said they would take it for a ride, check it out, but when I went to pick it up, I got charged $100 for them to just start it and let it idle an They said they would take it for a ride, check it out, but when I went to pick it up, I got charged $100 for them to just start it and let it idle and not drive it because there was no gas in the car. The rattle started happening after the engine was replaced about a month ago by this same shop. In that $100, you are telling me they don't have access to a gallon of fuel? Lame. I used to take all my vehicles here, will be looking for something closer to me now. More

John Orona, Jr. went out of his way to assist me. I had spoken to him on the phone about what I was looking for and when I arrived he had several cars for me to look at. I selected one of them, the EcoSpo spoken to him on the phone about what I was looking for and when I arrived he had several cars for me to look at. I selected one of them, the EcoSport. So far very pleased with the car. Having a slight issue with the monitor and John has handled that and assured me that it is covered under warranty if the latest "fix" doesn't stay fixed. More

Service had to be reminded twice of an issue, and still weren't pleasant in dealing with said issue. Very poor customer service. Major decline in service department. weren't pleasant in dealing with said issue. Very poor customer service. Major decline in service department. More

Our salesman Pete was very knowledgeable and helpful as we selected our new explorer. He did not pressure us and gave us a fair deal without any hassle. we selected our new explorer. He did not pressure us and gave us a fair deal without any hassle. More

Purchased a new car last July. Although j had a few issues, I thought they were all resolved. My problem was I actually trusted the finance mgr. Big mistake. After reviewing contracts thoroughly I foun issues, I thought they were all resolved. My problem was I actually trusted the finance mgr. Big mistake. After reviewing contracts thoroughly I found multiple things buried in them. After much discussion they finally gave in and refunded almost $4,000. But it never ends. Found they never reported the sale so I would get the "rewards". I learned much about my car from another dealerships video. I love my Ecosport but I would not recommend Rich Ford in NM to anyone. By far worst dealership ever. One star is too many. More

So far so good but the truth is I haven’t driven the Explorer enough to comment. I am driving out of town later today and will have a better feel for it. I will say that the attention and work perform Explorer enough to comment. I am driving out of town later today and will have a better feel for it. I will say that the attention and work performed was great and done in a timely manner. Maria gave me a car and Shelly kept me up to date. More

Brandon Rice was very helpful. he kept me updated as to what was going on, how long it would take and when I could expect my car back. He let me know when my car was ready. what was going on, how long it would take and when I could expect my car back. He let me know when my car was ready. More

Professional, friendly, helpful, knowledgeable, are just some of the words that come to my mind when I think about Rich Ford over the last 40 years that my family has done business with them! We can call t some of the words that come to my mind when I think about Rich Ford over the last 40 years that my family has done business with them! We can call them anytime, they return calls promptly and always go out of their way on almost everything they do! Buying a new Ford, service calls and just being friendly! I do wish I could make an appointment to get my oil changed AND I really wish when I call the Edgewood phone number, it would be picked up by the Edgewood dealership, instead of having to be transferred from the Albuquerque dealership. Especially since they don't answer the phone as "Rich Ford Albuquerque" and I ask for service department and then have to spend 2-3 more minutes to get to the Edgewood location....Other than that, I wouldn't do business anywhere else! More

Our salesman, Connor Volk, was amazing! He was attentive to our needs, friendly, knowledgeable, and professional! He had a great personality, and we’ll definitely buy from him again! to our needs, friendly, knowledgeable, and professional! He had a great personality, and we’ll definitely buy from him again! More