Rich Ford

Extremely Poor Quality Work. I took my 2017 Ford Focus in for a replacement of the upper rear extension arm and an alignment in Nov. 2020. Immediately after the car was returned I realized that there was in for a replacement of the upper rear extension arm and an alignment in Nov. 2020. Immediately after the car was returned I realized that there was a problem that was not there prior to the service, and the shop wasn't able to identify the problem but did admit that it was hearing the clunking noise that I had described after I took it back a second time. It couldn't figure out what was the problem and basically was speculating about the problem so they replaced the rear shock absorber but that didn't fix the problem. I was very disturbed by the experience and was really stressed out because I knew without a doubt that there was a problem and that potentially it was going to be a safety issue and that possibly I was doing damage by driving it. I was also stressed about how much it would cost to get it fixed. However, I had lost all faith in Rich Ford's ability to fix the car, and I was beginning to question their honesty as well because it was also replacing a coolant reservoir or the coolant overflow container, a really simple job and ran into a problem where supposedly the coolant overflow hose needed to be replaced, that it broke off in the reservoir do to being old. Therefore, I took the car to a shop that specialized in suspension and alignments. Within an hour the shop realized that the extension arm was put in totally the opposite way, and that why I was getting the constantly clunking noise, and also indicated that it didn't appear that the alignment was done. I have not had a problem with it since I took it elsewhere. This is not a reflection of the service adviser, Brandon Rice. He was very helpful. The service manager, Jerome, contacted me and offered to refund all of the money I paid which was $301.00 but I accepted only $150 of if because the overflow reservoir was replaced and I didn't want him to think that I was one of those opportunistic customers. However, in terms of the service provided by Nicholas Sloan, tech that did the work on the rear extension arm and on the overflow reservoir, it reeked of incompetence, and lack of quality assurance. This is not the first time I've had QA issues at Rich Ford. I really think Ford should not allow Rich Ford dealership to work on cars, and I voiced that to Ford Corporation. I doubt if the complaint goes any place with Ford. However, for you unsuspecting potential victims, when it comes to service on your vehicle from Rich Ford, please run, run, run, run, the opposite way. Don't trust this shop to do anything but something very basic. I am done with Rich Ford, no confidence in this dealership at all. More

Well done! All was explained to our satisfaction. Service personnel are well versed and took apporprate action to repair the trouble that was incurred to our car. personnel are well versed and took apporprate action to repair the trouble that was incurred to our car. More

They fixed my car quickly. Professional service staff. The shuttle was free and convenient. I am a return customer. They insist that I write more. The shuttle was free and convenient. I am a return customer. They insist that I write more. More

Fast service and excellent staff. Got in and out quickly. Dylan, the person who set up my appointment was very efficient. He was very friendly also. Dylan, the person who set up my appointment was very efficient. He was very friendly also. More

It took a while to get in since they are the only Ford dealer that will do warranty work on my unit, but it was worth it. They put me on a waiting list and called me. Once there my agent called almost ev dealer that will do warranty work on my unit, but it was worth it. They put me on a waiting list and called me. Once there my agent called almost every week to update me. The repair was done and is working great. Very thankful to the service. Definitely recommend More

I am very pleased with my new Ford Ranger! Hunter Wade and the other staff provided excellent service and made the purchase process easy while maintaining social distance and safety precautions during Co and the other staff provided excellent service and made the purchase process easy while maintaining social distance and safety precautions during Covid-19. More

nice job, fast and easy. In the past I was unhappy only because they changed my radio settings, but this time everything was done right with no messing around. John Collins was very professional. because they changed my radio settings, but this time everything was done right with no messing around. John Collins was very professional. More

Have been a customer of Rich Ford for many years both in purchasing vehicles and service. Crystal in Service went the extra mile to help us with our problems. She is a "STAR" in the Service Department. Th purchasing vehicles and service. Crystal in Service went the extra mile to help us with our problems. She is a "STAR" in the Service Department. Thanks!!! More

Easy in, easy out, but a little expensive for parts vs labor. Did cover warranty issues with excluder seals, and so far the truck seems fine. The service adviser Brandon did a wonderful job of keeping me labor. Did cover warranty issues with excluder seals, and so far the truck seems fine. The service adviser Brandon did a wonderful job of keeping me informed and explaining all the service work. More