Rich Ford

Read this before you buy from Rich Ford! !!! They are LIARS and CROOKS! I have purchased 3 trucks in 7 years from Rich Ford. And in November of 2022 I needed a 1 ton truck . I looked every !!! They are LIARS and CROOKS! I have purchased 3 trucks in 7 years from Rich Ford. And in November of 2022 I needed a 1 ton truck . I looked everywhere here in Albuquerque both Ram and Ford. I found a 2021 F350 Powerstroke at Rich Ford and traded in my 2019 Ram 2500. Part of the deal was for me to keep my New Cooper tires I purchased for the Ram in October. After the deal was done and they got my $10,000 down I came in a few days later to bring in the Ram and get my Cooper tires and bring home my new/used F350. They backed out of the tire swap and wanted $2,000 for new tires from their store! The GM their, I believe his name is Reese, was horrible!! Probably not worth mentioning but when he got within 3 feet of me there was a very bad odor coming from his body! One would think they would like to keep a loyal customer, but this was not the case! I left there feeling sick to my stomach and to make matters worse when I got the truck home I noticed a very well hidden crack on the very lower bottom on the front windshield! I called my salesperson there and sent him some pics. Their GM said too bad since I already drove it off the lot! I will NEVER BUY FROM THEM AGAIN, or as long as the current GM is part of their team! Lou More

Here we are 6 years after Womanwithaname wrote a reveiw & it sounded like my experience exactly. These people are all con-artists it sounded like my experience exactly. These people are all con-artists More

Super positive experience from initial invitation to test drive a Bronco, to actual order of said Bronco right up to the delivery of the Bronco. Very professional team at Rich Ford. Hunter Wade made me fee drive a Bronco, to actual order of said Bronco right up to the delivery of the Bronco. Very professional team at Rich Ford. Hunter Wade made me feel like a celebrity with my purchase. Saybell Taylor-Aboy After Market Manager was very helpful and soft sell, not pushy. I really appreciated her assistance in my selected items. Derrick Hoffpauir explained everything with the finance process in an educated manner and was well understood. Everyone had a demeanor as if we had known each other for years. Great professional personalities with genuine and natural ability to interact with customers. During the one year and one month time period from initial order to delivery of the Bronco, Maria Uriarte kept me posted on the progress. I am impressed and wish everyone much success with future sales. Outstanding job Rich Ford in Albuquerque, New Mexico.. Bret A McClanahan Albuquerque, New Mexico More

Very good customer service and friendly personnel to help find your issue with your vehicle find your issue with your vehicle More

The service was great. Lily took care of our vehicle needs with great care and was very professional. Lily took care of our vehicle needs with great care and was very professional. More

My Service Rep , Maria, kept me informed of the progress in getting my transmission replaced. She was very professional and though the progress was slow and fustrating (issues out of her control) all ended in getting my transmission replaced. She was very professional and though the progress was slow and fustrating (issues out of her control) all ended well and I am pleased. I will request Maria handle any future repairs needed. Thanks Rich Ford. Charlie H. More

Great experience! We will be back to get our vehicle serviced…no doubt about it! We will be back to get our vehicle serviced…no doubt about it! More

When I took my truck in this morning I expected to drop it off and pick it up after lunch. I went in to wait for the courtesy shuttle got a cup of coffee and my service writer came back and said they are p it off and pick it up after lunch. I went in to wait for the courtesy shuttle got a cup of coffee and my service writer came back and said they are pulling it in right now and I would only have to wait a few minutes which really helped me out because I had a very busy day! Thank you for the great service. Craig Neri More

Really nice people to work with. Good attitudes. Maria was great to work with. Thanks! Good attitudes. Maria was great to work with. Thanks! More