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78 Reviews of Rich Morton Mazda - Service Center
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June 05, 2025
Received a mailer from them saying if I matched six of the same symbol, I could win a certain amount of money. I matched. There was a number to call, it saud congratulations, you're a winner. It was for $ the same symbol, I could win a certain amount of money. I matched. There was a number to call, it saud congratulations, you're a winner. It was for $1000. I didn't trust it, so I called. I spoke to a women to whom I explained my call. She confirmed I was a winner. I said, so all I have to do is bring my card, and I get $1000, she answered yes. My neighbor received the same, so we drove over there. We were greeted by a young man who we told upfront that we were not interested in buying, we were there for the contest. He asked what year my car is, I said 2025. His comment was, "are you sure"?. Mistake #1. We got inside, he said he needed our driver's license. I said, neither of us is interested in buying a car. Mistake #2. He then proceeded to tell us we had to go look at a board to see if out serial numbers matched, of course, they didn't. We won $5. This is a total scam. I would NEVER buy anything from Rich Morton Mazda. Absolute crooks! Then, we had to wait forever to get our measly $5. Crooks, scammers, however you want it worded, that's what they are. 🤬🤬🤬🤬🤬🤬 More
by 714cahadley
Employees Worked With
Bob Barker
January 12, 2024
Since I purchased my CX3, all of my service appointments have been easy to schedule. Once I just stopped by with a concern and they had a technician look at what I was worried about. There was no problem have been easy to schedule. Once I just stopped by with a concern and they had a technician look at what I was worried about. There was no problem and no charge from them. The work is always completed in a timely fashion, and any questions on my part are addressed. They always discuss any concerns about my vehicle, and even make a video of their inspections. Wow! More
by bbb513
Employees Worked With
Alfonso in Service.
March 13, 2023
Normally I bring all my cars to the service department here. Keith is awesome, takes time to explain things , gives a fair price. Well today there was someone new. Named Ashley I think ( she couldn't be here. Keith is awesome, takes time to explain things , gives a fair price. Well today there was someone new. Named Ashley I think ( she couldn't be bothered to introduce herself) Was just there for a basic service and she tells me I need front breaks and it's 600 dollars . Then sends me a text message estimate( I was waiting at dealership) and it says 700. I tried to ask why so much and she couldn't stop shoving doughnuts in her mouth to properly explain anything. Also griefed me about asking about coupons and just short of eyerolling me as if I'm annoying her asking about price breakdown. I won't be returning. I didn't care for her evasiveness, her annoyance when I interrupted her doughnuts and coffee or that she was particularly honest with me. Really disappointed as I've recommended them a few years now. Keith is amazing but this new person is very off-putting. More
by Sascha Nelson
Employees Worked With
Ashley? , Keith Brewis
December 15, 2022
Had fuel pump replaced, recall. Now car smells like gas on the interior. Told by service department. "I don't know what else you want me to do". The gas smell is only from one reaso Now car smells like gas on the interior. Told by service department. "I don't know what else you want me to do". The gas smell is only from one reason, a leak somewhere. Prior to Morton touching the car it didn't smell like gas. Hmmm? More
by Frank
Employees Worked With
Keith Brewis
September 05, 2020
I brought my new (to me - used) Mazda in for a leak problem that turned out to be even worse than I had realized. Keith and the team took care of it but when way above and beyond to ensure not only tha problem that turned out to be even worse than I had realized. Keith and the team took care of it but when way above and beyond to ensure not only that the leak was fixed but that the car was safe for me and my newborn. They were quick, kept me updated the entire time, and really made it all so easy. Won’t be taking my car anywhere else. More
by juliemgood
Employees Worked With
Keith
January 25, 2020
Great Help Ginger who works in Finance was a great help when I was buying my car. She helped me get a loan that I was able to afford the monthly payments for an Ginger who works in Finance was a great help when I was buying my car. She helped me get a loan that I was able to afford the monthly payments for and was just very speedy when doing all the paper work so I did not need to stay for a long time filling out lots stuff. She also helped me in service when my car needed to to be repaired and was able to get me a loaner car in a timely manner. I appreciated all her help. More
by Paul10060
Employees Worked With
Ginger Forsythe
November 08, 2017
Best Service! The Rich Morton Mazda folks treat you like family. Ray King runs the entire service show - and is often under a chassis or washing up to greet you bec The Rich Morton Mazda folks treat you like family. Ray King runs the entire service show - and is often under a chassis or washing up to greet you because he's been after things with his service technicians. Every question is answered, worn parts are discussed and made available, and I am never sent home unsatisfied. These guys care about you returning as a customer and work hard to prove it. Over the years I have had RMM service many makes and models that I have owned - with the same outstanding results. My most recent visit was for my 2008 Lincoln Mark LT - routine stuff, small potatoes....but Ray and his team treat me like I am a fleet owner. Thank you, RMM! More
by Joseph W Skinker
Employees Worked With
Ray King
October 30, 2017
One who goes above and beyond! I am so grateful the owner of this dealership really cares about fixing my unresolved issues I had with my car. He wants his employees to do the same I am so grateful the owner of this dealership really cares about fixing my unresolved issues I had with my car. He wants his employees to do the same. He has gone above and beyond to get my two cars fixed. Even when I thought no one was listening or even cared! He does! He takes pride in his business. You can feel good knowing that the car you buy shall or will be in great working condition when purchased. They have some great cars there. Check them out now cause they have a awesome sale going on now. This is the same sale they had last year when I purchased two cars. More
by agt0914
Employees Worked With
Steve Taylor-Watts
November 11, 2016
Thanks for your understanding. I will like to fervently thank you guys especially the owner for your great understanding and wonderful service. Hope to do business with you in the f I will like to fervently thank you guys especially the owner for your great understanding and wonderful service. Hope to do business with you in the future. Thanks. More
by George Cho
Employees Worked With
Ray King
