Rich Morton Mazda - Service Center

Terrible experience from the beginning I bought a used Mercedes SUV in September...the transaction was sleezy from the beginning. After driving the car for a week, I took it in for a few m I bought a used Mercedes SUV in September...the transaction was sleezy from the beginning. After driving the car for a week, I took it in for a few minor things, brakes squealing, the car pulling right & the back up camera didn't work. They had my car 5 days...they couldn't replicate the camera problem, said the brake were fine(2 weeks later my BRAKEWEAR light came on) and they said they did a front end alignment. Once home I Read through the paperwork & found out the alignment wasn t performed because they didn't have the proper tool....so they lied to my face. I called & went back & forth with the service guy...but nothing was ever done. I went in at 6 months for my free oil change & was told my tires were so bad they shouldn't let me drive off that lot...he said I had put 10,000 miles on the car...I said no..here's the mileage...I have put 6,000... His response....close enough. I don't remember his name, but he was extremely rude!!! Anyway....this was by far my worst experience ever in the car dept. it was my first & last used car purchase...& I would never step foot in the dealership again & would tell everyone I know the same. Thankfully I was able to get rid of the Mercedes!! More

Rude and Clueless When I first started taking my brand new car in for service, it was great. I often spoke with a Young Man name Brandon. The last several times I have When I first started taking my brand new car in for service, it was great. I often spoke with a Young Man name Brandon. The last several times I have been there, Brandon has not. Everytime I go in they can never find my lifetime warranty on service for my engine and transmission. They try to charge me every time when it should be free. Then they act like its a hassle to look up my information to find out that I should indeed NOT be charged. Last time I went in to get an oil change and tire rotation, I was accused of having work done on my car somewhere else because THEY lost one of my lug nuts. So that means I drove 6,000 miles missing a lug nut from their mistake and then I got blamed for it. They eventually told me they would just throw one on there for free. Not only do they no longer offer car washes on the weekends... MAKES NO SENSE but they make you wait for hours upon hours even when you are their first appt on a sat morning. Well as of today I have a leaking tire, I called there to ask about the warranty I bought on my tires and received nothing but attitude. So now I am taking my tire somewhere else to get fixed. So I go look in my car and what do you know....... after the last time they rotated my tires they did not put the Lug nut locks back. I am very very very displeased and dreading the phone call I am about to make to them about my lug nut keys. Thanks MAZDA SERVICE!!! Thanks for NOTHING! I am fed up! Im not really sure what happed to the guy Brandon, but i really suggest they hire someone equally as efficient and nice. More

oil change I am always sent a reminder for my service needs,call and make the appt. and so far they have always got me in there and out without a long wait. Frie I am always sent a reminder for my service needs,call and make the appt. and so far they have always got me in there and out without a long wait. Friendly people! More

2012mustang gt Hi im stephen i baught a 2012 mustang gt form you and idk whats going on with my car but ever since i bought the car the has been a noise in the rear Hi im stephen i baught a 2012 mustang gt form you and idk whats going on with my car but ever since i bought the car the has been a noise in the rear but no one could figure it out but i no ther is somthing wrong and now im stuck payinng for a car that has problems any way could help me More

Recall for Gas Filler pipe Recall was completed,safety inspection done and car wash all in 1 hour and 30 minutes.The customer's lounge upstairs is very comfortable. With coffee Recall was completed,safety inspection done and car wash all in 1 hour and 30 minutes.The customer's lounge upstairs is very comfortable. With coffee More

The service as usual went well. I have lived in Baltimore for just over 10 years. Approximately 8 or 9 years ago I had a major problem with the '96 Ford Taurus I owned. I went to a I have lived in Baltimore for just over 10 years. Approximately 8 or 9 years ago I had a major problem with the '96 Ford Taurus I owned. I went to a nearby shop, but they no longer did the type work I needed--I had a blown spark plug. This person recommended I go down RT. 2, pass Bob Bell Ford and go to Rich Morten. They did the work for me. But the car had lost most of its' oil during the incident, so I asked if that was going to be a problem. The service consultant sent me back to the service technician who had done the work. He explained to me why it should not be a problem. I was very impressed with him. I had never before gone to a dealership for non-warranty service. However, ever since this first time experience Rich Morton is the only place I bring my car and my son's car for service. Three years ago, I bought a 2009 used MKZ from Rich Morten. (I have not bought a new car since the '96 Taurus. I've had good results with upscale used cars. The one caveat I would add is that in the last couple of years the dealership has dropped Lincoln and become solely a Mazda dealer--my son's car is a Mazda. I continue to bring my Lincoln to Rich Morten. And their has been turnover in the service department. So far, however, I continue to be satisfied with the service I receive from Rich Morten. More

So glad Emily is back! I just want to say Emily my service advisor at Rich Morton is AMAZING! So glad she's back and honestly they'd be fools to ever let her go again. She t I just want to say Emily my service advisor at Rich Morton is AMAZING! So glad she's back and honestly they'd be fools to ever let her go again. She truly makes coming here a cool and easy time. When she's not here, they are still good. However, Emily makes them GREAT! Also thanks for the new coffee. That is a definite plus and much needed addition to the waiting area. A+++++ Rich Morton! Thanks Jay Taylor More

freindly and efficient As always quick courteous servive. Emily was excellent as always.. Own 3 Mazdas and look forward to seeing the Mazda speed 3. Keep up the good work. As always quick courteous servive. Emily was excellent as always.. Own 3 Mazdas and look forward to seeing the Mazda speed 3. Keep up the good work. More

Fast & Friendly I was able to make a last minute appointment for an oil change. I was warmly greeted. The service was done on time and the car was washed! A consis I was able to make a last minute appointment for an oil change. I was warmly greeted. The service was done on time and the car was washed! A consistently pleasant experience. More

Maintenance review Took my 2016 Mazda 6 GT in for its 2nd oil change, and tire rotate and balance. I was in and out in less than an hour and a half, including a car was Took my 2016 Mazda 6 GT in for its 2nd oil change, and tire rotate and balance. I was in and out in less than an hour and a half, including a car wash. Was very pleased with the service that I received. Also had a quick consultation with Jeff from the body shop regarding a question I had. More