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Richard Bazzy's Shults Ford of Wheeling
Triadelphia , WV
81 Reviews
Shults Ford Wheeling is your source for new & used Ford cars, trucks, SUV, parts, service and more in the Triadelphia area. Our goal is to provide the best possible service to our customers and make sure your car buying experience is second to none. We are conveniently located at 95 Robinson Drive Triadelphia, WV 26059.
We feature an extensive selection of new and certified pre-owned Ford vehicles, as well as used cars from many other makes. Shults Ford Wheeling is committed to providing superior service in all departments, from sales to finance to parts and service, and we invite you to search through our online inventory and stop by our dealership for a test drive.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 81 reviews
January 21, 2012
Joe Elias the General Manager lied to us. Our choice was between a FX4 and Lariat Eco Boost. The FX4 had every option that my fiance wanted but we were told the Eco Boost is a better truck. Joe said he ca between a FX4 and Lariat Eco Boost. The FX4 had every option that my fiance wanted but we were told the Eco Boost is a better truck. Joe said he can put the same exact options on the Eco Boost at cost. He told us it would look exactly like the FX4. I explained to him I only wanted Ford factory parts nothing else when we picked up our truck it was nothing like the Ford parts. They put cheap products on we asked them to take them off that's not what we wanted. He said well it does the same function so they will not take them off. Chris Donaldson our sales rep was our bigges advocate. He knew what Joe promised and he talked to the Service Department and they removed the back up camera and the remote start. We went to pick up the truck and I noticed the keyless entry would not work. I spoke to Rodney in service and he said sometimes they go out they would not have time to fix it. He knew we were leaving for Florida and he said we could get it fixed there. When we started to back up the lights in the cab would not go off and the door locks would not work. We could not drive the truck out of there that night, we were told the next morning they would fix the truck first thing. Meanwhile we were suppose to leave to go back to Florida for Christmas. We kept calling and apparantly the remote start came in and they just put it on instead of calling us to see what our schedule was. We finally got the truck back at 4 pm Chris Donaldson drove the truck back to us. In the back seat was the back up camera and mirror. We asked what is that he said he was told to put that in there. We gave it back to Chris Donaldson to take back to the dealership. We do not want it we just want our money back. We asked Joe for our money back and he said that they put the back up camera on and it does the same function that we are not entitled to our money back. Chris Donaldson at Jim Robinson Ford is the only one who knows what customer service is. I would not reccomend Jim Robinson Ford because they allow Joe Elias to lie just to get sales. I may not be in West Virginia anymore but I still know people that live there and they all know about my experience and they have also passed it along. Tomorrow will be a month and we still have not recieved our money back. We since have contacted a lawyer to pursue this further. More
by jmobley
Employees Worked With
Joe Elias
