Richards Honda

Well...this would of been my 5th Honda purchase from this dealership so I guess I expected customer loyalty and a good deal. Instead I got the run around. The "ask the manager" hustle accompanied by a 4 hour dealership so I guess I expected customer loyalty and a good deal. Instead I got the run around. The "ask the manager" hustle accompanied by a 4 hour wait while they "asked the manager" They quoted me 4,000 below the bluebook trade value of my vehicle citing it would be hard to sell (Hard to sell a Honda at their own dealership...really???) The price they quoted me on a 2013 (note this is November so 2013 is just about over) was over $2,000 more then the price I was quoted on the internet. When I told them this, I actually had to show the salesperson the email to "prove it." By then...4 hours later....I'd had enough and we left. Today I received an email telling me what a great deal I can NOW get on a 2013 model. I had to laugh. I'm done with Honda. I love the cars...and truly wanted another one, but its not worth it. When you begin to hate the thought of buying a new car because of the hassle you get at the dealership you know its time to buy something else. More

Love my 2013 CRV - but beware when u pay off prev vehicle (2012) & expecting refund from life insurance. No one returns calls left on voicemail !!!!!!!! Warm fuzzy feeling is turning RED!! (2012) & expecting refund from life insurance. No one returns calls left on voicemail !!!!!!!! Warm fuzzy feeling is turning RED!! More

This was my second time purchasing a car, and so far my favorite. I still love my car, and I feel that I got it for a great price. Kevin Brown showed me options, that I would have never thought was possibl favorite. I still love my car, and I feel that I got it for a great price. Kevin Brown showed me options, that I would have never thought was possible. When I came in, I wasn't even planning on buying a car, but Kevin showed me a deal I couldn't refuse. If I ever buy another car, I'm coming back to Richard's Honda!! More

We purchased a 2013 Honda PIlot from this dealership. We purchased a 2013 Honda PIlot from this dealership. The process of buying the car took almost 5 hours - WAY TOO LONG. We were there past the We purchased a 2013 Honda PIlot from this dealership. The process of buying the car took almost 5 hours - WAY TOO LONG. We were there past the closing time of the dealership. When we started the car for the first time it made a horrible AC vibration noise that would come and go as the AC compressor came on - we noted it and the sales person said we can make an appointment for you and you can bring it back and fix it - this was after all paper work was signed. The dealer at the time we picked up the car promised to fix the problem. Several weeks later we brought the car to service this AC noise and waited a few hours - at first they said they couldn't hear it, then after insisting the agreed it made a loud noise. They said they talked to tech support, and it wasn't a safety problem, and they could not fix it. They said that Honda was working on a fix. They would not provide documentation in writing beyond a hand scrawled note - nothing official - nothing that seemed above bar. Their excuse was that it was not safety related - well that is a poor excuse - if my car had a really bad aesthetic defect I would expect it to be fixed - it was a $42,000 car - I would expect a vibration or noise defect to be equally part of the value of the car as the safety components. I researched this problem - and it seems a very common complaint dating back to 2011 models. Many talk of a fix being developed - but I have to say after 3 model years, with first off the line 2013 models having the same problem I would say Honda and the dealer are both not planning on fixing this problem. You would think after 3 years it would be done by now. I contacted Honda of North America - same story - no fix - no guarantees to fix - nothing in writing. Basically they are not going to fix and are stalling. The customer service rep (who remains on a first name only / voice mail extension basis with a call back number that is perpetually blocked from caller id alludes to the type of relationship Honda of America has with its customers!) sounded like a cool surfer dude from California and cooly deflected all issues as he is paid to do with a non response - e.g. we can't fix it, we may fix it in the future, but we won't guarantee it, and we won't put anything in writing. If I want this fixed the only option is to sue the local dealer for breach of contract as they promised to fix the problem observed at the time of delivery but now they say they don't need to fix it or can't fix it - sue Honda (seems it would make a good class action as their are complaints of this all over the internet) or just live with it. More

Julian Watson's professionalism, thorough knowledge of his market, and genuine understanding of his customer's needs made my experience buying a new car at Richards Honda incredibly satisfying. I had brou his market, and genuine understanding of his customer's needs made my experience buying a new car at Richards Honda incredibly satisfying. I had brought my older Honda in for service and asked to look at the Hondas available while I waited. Julian took the time to make that experience both valuable in the amount of clear, concise information he gave me, and enjoyable - with his expertise and sense of humor! I recommend Julian Watson unconditionally as one of the most highly qualified car salesmen, as well as individual of integrity, with whom I have had the pleasure to work. Thank you, Julian! From another of your grateful, very happy customers More

Thank you Charlie Strickland and Richard's Honda! I LOVE this car! The experience at Richard's was great, their motto is to make you feel warm and fuzzy, and they do it. Charlie helped us so much, he just this car! The experience at Richard's was great, their motto is to make you feel warm and fuzzy, and they do it. Charlie helped us so much, he just made it fun and easy. I highly recommend this dealer, and Charlie. More

Mike & Vance were awesome in helping me with the purchase of a Honda Pilot for myself, & a Honda Accord for my husband. Both guys were very attentive!!! And both had cute/great personalities---make purchase of a Honda Pilot for myself, & a Honda Accord for my husband. Both guys were very attentive!!! And both had cute/great personalities---makes it a whole lot easier to deal with when you're making a big purchase. I would highly recommend either man, already have to any of my friends. P.S., Mike and Vance were both great in teaching me about all the "bells-and-whistles" of each vehicle. More

I ASTRONOMICALLY LOVE Ken St.Cyr!!! He was welcoming, courteous, detailed, sincere, respectatable, & patient with the most warming and geniue smile. I recommend him 110%!!!!! courteous, detailed, sincere, respectatable, & patient with the most warming and geniue smile. I recommend him 110%!!!!! More

Richard Honda and Vance Moore made car buying a better experience than I've ever had.Definitely recommend them and Honda CRV.We love the car.Kathleen harris experience than I've ever had.Definitely recommend them and Honda CRV.We love the car.Kathleen harris More

Charlie Strickland is nice, courteous and professional. I have always received good service and will purchase my next vehicle from him. I have referred family members and they were pleased. Everyone I know t have always received good service and will purchase my next vehicle from him. I have referred family members and they were pleased. Everyone I know that' s looking for a vehicle, I always refer them to him first. #verypleasedHondaowner More