Richmond Ford Lincoln

I have purchased several cars from Jack Conner at Richmond Ford. I always come back to Jack Conner because he treats me with great respect. I truly believe that Jack really cares about his customers and really wants what's best for them. I look forward to making many more purchases from Jack Conner and Richmond Ford.

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On February 18, 2014 my new 2014 Ford Explorer was rear ended on the west bound I-64 Staples Mill Road exit ramp during icy conditions. After initiating the accident claim with my insurance company (Nationwide) I drove the damaged vehicle to the Richmond Collision Center at the Richmond Ford Dealership located at Westmoreland Ave and Broad Street. I was promptly and pleasantly greeted by Ms. Nancy Anderson who initiated the repair invoice and informed me of the processes involved. During the entire repair period I was updated (almost daily) by emails and photographs of my vehicle's repair status by Mr. Jimmy Turner. I was very pleased with this method of keeping me informed of the repair status. On March 6th I was notified my vehicle was ready for delivery. On Saturday March 8th I inspected and picked up my repaired vehicle. The repairs look great . Great job!

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I had a very pleasant buying experience purchasing my new 2014 Ford Fusion Hybrid. I went in knowing what I wanted and the dealership team made sure that I left with my new vehicle.

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Excellent service and I appreciate the dealership taking the time with me to demonstrate how to install the body tape as well as remove the top from my 2004 Thunderbird. This is a new vehicle to me and I want to be sure that I know all the appropriate operations of the vehicle!

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Phil was extremely knowledgeable, patient, kind and honest. And helpful in ways I never experienced before when buying a car. During the experience I never felt any of the pressure, dishonesty or negative feelings I have felt in the past when buying a car. I My overall experience was absolutely wonderful. He truly is an asset to Richmond Ford.

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He was awesome !! So helpful, no ones ever taken that much time to help me. He cared about me and what kind of service i got.

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Jason Alfieri has always been extremely helpful when setting up an appointment to get my truck serviced. He quickly answers my emails to request service to my F-250 to fit me in at my convenience and when I picked up my vehicle yesterday, I showed him some mail I had recently received from the dealership which included some service discounts and he quickly pointed out to the lady ringing up my ticket where I could save $75 based on that mail which the lady took off my total bill. Jason is great to deal with.

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Our visit at Richmond Ford was great. Staff was very friendly and professional. We can honestly say Richmond Ford is the best by far! YouRock!

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This is my second purchase at Richmond Ford and I was extremely pleased during the first experience and was not disappointed this time either. My wife typically does not like the car buying experience but said this was, by far, her most enjoyable purchase. Jack is a great salesman and you get the side benefit of a man who is very well educated and willing to share his insights on the world.

We purchased a 2014 Ford Focus for our son and we are quite satisfied with the price we paid compared to other dealers we looked at. Normally I dislike talking to the finance guy because they can be pushy sometimes. Chris Southworth was amazingly efficient and got us out the door quickly. No high pressure to add the extended warranty as can sometimes be the case.

I'd like to wrap up by simply saying, "Thank you to Richmond Ford". Whatever they are doing there works. It's an entire culture of genuinely friendly staff who make the entire purchase experience work. Even Isaiah who assisted with putting the license plates on the vehicle was very nice and seemed very happy for us.

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Friendly environment, caring,and great deals. Sold me an awesome care for a really great deal. I would definitely recommend anyone to their next car from this dealership.

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