Richmond Ford Lincoln

Our Salesman, John Spencer, was on point! John made us feel very welcomed with no pressure at any point in time. John was very knowledgeable about the type of vehicle that we were looking to purchase. Once we found a vehicle to our liking, John help us in locating a specific truck that that would fit our needs. (options, color, etc.) John was there everystep of the way. Once the truck arrive at Richmond Ford Lincoln, John went ahead and set us up with an account to sync my ride, which was very helpful. Then he helped us get our cell phones sync in with the blue tooth system as well as show/navigate us thru the sync my ride system in the actual vehicle. John took his time with us showing us all the bells and whistles that this vehicle has to offer. Awesome Job! Darrick Jones was great and very knowledgeable in our deal in the finance department. He worked very hard for us, getting us the best deal possible. Great Guy! Mike Serpico was Awesome! He is the Heart of Richmond Lincoln Ford. He listened to our needs and helped us every step of the way. Not only in this transaction, in transactions before. Great Customer Service is hard to find these days, however, I can ensure you that at Richmond Ford Lincoln this is the #1 priority and it truly shows!

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I purchased two cars (a 2013 Fusion Titanium and a 2014 Escape Titanium) in the last year from Chris Burnette at Richmond Ford and recommend Chris and the dealership without reservation. The experience at Richmond Ford is the very best car buying experience I've ever had. I would characterize all of my other car buying experiences as unpleasant battles, while my experiences at Richmond Ford have been truly pleasurable and allowed me to leave happy with my purchase.

I research my purchases exhaustively before buying, so I know a lot about the car I want before I go to the dealership, and have always found everyone at Richmond Ford to be very knowledgeable about their product, very, very fair with trade-in allowances, and extremely competitive on price. The price I received on both purchases was bottom of market - as good as it gets - based on extensive research I've done. Chris is a true professional and a gentleman - on both purchases he found the exact car I wanted and worked extremely hard to ensure the purchase experience was as pleasant, quick, and efficient as possible. I live in Haymarket, Virginia (Northern VA) and drive to Richmond to buy cars because of Chris and the wonderful team of people at Richmond Ford - it is well worth the drive. Chris will work with you over the phone and e-mail, he knows his product, and does everything he can to ensure you have a great experience. Every interaction I've ever had with him - phone, e-mail or in person - has been tremendous. I will never buy a car anywhere else and I will never buy a car from anyone but Chris Burnette. I love my Fords and tell everyone I know to buy a Ford, and buy it from Chris Burnette at Richmond Ford.

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I am so please with the service I rec'd. I came in to get a 50,000 mile check up. I told Chris I was looking to LOWER my car payment and I told him don't spend a lot of time trying to make this work because I didn't really know if it would. It was Black Friday and if he could be available for someone who was coming in to purchase I didn't want him to miss a sale! I really didn't know if I could purchase since my car was a 2011 Fusion. Chris said lets see what we can do so off went to find a smaller car. He was great and patient as I was walking with a cane and sooo slow. Yes, he did ask if I would like him to bring me the cars and I said I would walk. He did everything right, very nice young man! We found the perfect Fiesta with everything I wanted and more, like heated seats! I have never had those before and they are going to be nice this winter!
Then I worked with Chris Southworth, another very nice young man and I sort of gave him a hard time because the payment he quoted was more not less , lol so we haggled a little and
yes, the payment finally ended $1.00 less than I was paying per month, I made $300.00 payments most of the time but my payment was actually less. But I accepted the 299.00 payment. He tried to get Ford Motor Credit to give me 1.99% but they wouldn't. A little later I told Chris I was a Breast Cancer survivor as we talked about Richmond Ford being one of the places to sign up for the Susan G. race/walk! He said all the right things! I can remember the day you couldn't speak about Breast Cancer openly to a man. I am so glad that if I had to have this terrible disease it was now! So many paved the way to get to where we are today!
Monday Dec 2, Chris Southworth called me to tell me that Ford Motor Credit agreed to 1.99% and my payment went down about $19.00 a month. I told him he made my Christmas!!!!! I ALMOST CRIED! How unexpected and delivered more! You know I am going to TELL EVERYONE I KNOW TO COME SEE YOU GUY'S!!!!
Since the Cody's purchased the company I can see very positive change's! I have purchased several cars from Richmond Ford over the years, a pinto, 2 Mustang's, the Fusion and maybe one more!
I hope everyone has a great Christmas and a Happy New Year! I know I am!!!

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Would just like to say that my experience at Richmond Ford was very pleasant. Cody was extremely friendly and helpful throughout the entire process. After several visits to the dealership, Cody helped my narrow down my choice to the perfect mustang I wanted. After helping me out significantly on price, the deal was completely swiftly. After long in depth conversation with Cody I can 100% say he is a great guy and I highly recommend him. My experience was great and I would strongly recommend visiting Richmond Ford Lincoln and asking for Cody.

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I was a bit disappointed with one of my recent visits to Richmond Ford, but Terry Richmond was my service manager on my last visit and everything went great. Nice guy, easy to work with, very accommodating. Would recommend to anyone.

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John was very helpful and I'm very pleased! The whole process was pain free, quickly done, and hassle free. I love my new car!

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I am so impressed with the individuals that helped me at Richmond Ford. I was a first time car buyer, and they answered all of my questions and made it such an easy process. Ryan is awesome; He was extremely professional, polite, and never pushy. I really enjoyed his personality throughout the whole process. Steve worked very hard to get me the best price on the perfect car for me. These two were incredibly helpful, and I felt valued and taken care of as a customer. Not to mention the fact that I got a great deal! Darrick also worked with me to help set up my finances, and he was excellent; very patient and informative! I am so happy with my car and the overall experience at Richmond Ford. Thank you, I appreciate you all!

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I was very pleased the service,salesmanship and patience to work with you. Richmond For Lincoln is a company , I would be glad recommend to come and buy you car.

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Purchased new vehicle in November 2013

Chris Burnette was an exceptional salesman from the moment we first contacted him about our desire for a new 2014 Ford Taurus LTD to the moment we drove off with our new vehicle about 8 weeks later. In every dealing my husband and I had with him, whether it was via phone, email, or face to face, Chris was professional, cordial, and eager to assist with whatever question or issue we brought to him. Chris is obviously very knowledgable in his field, proof of which was demonstrated in the easy manner in which he transferred workable/usable knowledge for operating all the gadgets in our new car. He seemed genuinely delighted for us as we prepared to drive off in our new car.

I would highly recommend both Chris Burnette and the dealership to any of my friends or contacts. Both the dealership and this salesman understand the true meaning of customer service at its finest.

With much appreciation,

Joyce A. Ford

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The service we received working with Jack was excellent. He found the perfect car for us and really listened to what we were looking for. Daryl was great also. He found just the right financing plan and when we changed our mind on an option he fixed it the next week. Mark helped us pick the best way to protect our car with armor all.

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