My Review Of Richmond Ford Lincoln:
I traded in my 2008 ford edge in September 2013. My ford edge was purchased at Universal Ford and it was the best car ever! So sad to see it go. The 2013 color selection for ford explorers was less than exciting but I chose the dark green. The amount of cup holders and the placement of the existing ones is not ideal for a mother running small children around. I traded my edge for a 2013 explorer from richmond ford lincoln because universal did not have any colors other than black and brown. Richmond ford lincoln was not a great sales experience. The lack of expertise on the electronics of the explorer was obvious. Since my purchase of this vehicle my factory tires lose air, the electronics on the vehicle are not working properly and the key less entry has had to be replaced. The voice activation would not recognize anyone's voice commands that attempted to use my vehicle. The sensor that is supposed to detect your request to lock, unlock, open rear hatch or panic button have never worked properly. You always had to be within 20 ft of the car and maybe it would work.
i took it in for service to address these issues. After the upgrade of the electronic system, installation of a new key less entry pad in the door, the service person assigned to my car, Mike, tells me that the sensor is fine in my car, the keys unlocked, locked and the panic button all worked fine for him. It was in the spec of the vehicle. Being he is the expert, I trusted him, I was wrong.
I had to take my vehicle back to have the framing around the door where the key less entry was replaced fixed as they did a poor job putting things back together. At the time of this service request, I told Mike, how I felt there was still something wrong with the sensor that engaged the actual key to unlock, lock, panic my car. I wanted to show him, he said they would test it out but based on my last visit it was within spec, essentially dismissing me. I returned two days later to pick up my car after receiving a message that it was fixed and the key lock and unlock work just fine. I arrive at 5:30 to find not enough technical service staff on site to manage the amount of customers coming in. There was only one service tech available and he had no back up to help me, he had to help other customers before he could consider walking away from his desk, yes, that is what he told me.
I then asked the front desk woman if she could test a theory, she grabbed some keys for some other explorers that were on the lot. We went to test the panic button to see how far away they would register the request when you hit the button on the key. I then pulled my vehicle in the same spot and began hitting the panic button, it did not work!!!!! I then tried to get a ford employee to come see what I was experiencing and trying to convey to Mike. I had to beg them, ask for the GM before anyone would humor me. All I wanted was someone from this establishment to witness what I kept having troubles with. I was nice at first and then just got fed up with the lip service, oh we will tell Mike, etc. No one wanted to leave their station to just witness my experience. I explained that I had already done that and he HAD DONE NOTHING TWICE!!! Finally I was able to get the only service tech they had on site to test it in my presence and finally, confirmed, I AM NOT CRAZY!!!!
He could not make it happen either, no panic button came on within 15 feet of the car. So my theory is that Mike did not do his due diligence to inspect my car, he dismissed me when I attempted to give him a visual of my steps to see what I was experiencing. I am so dissatisfied with this service department that I would like to transfer my warranty and extended payment of the lifetime oil changes, that I purchased when I bought this vehicle to Universal Ford. In general I am dissatisfied with the entire dealership, they lack in customer service and are just there to make a buck! Once you actually purchase a vehicle they check out. I won't ever bring them my business again!
They should not get 100% positive feedback.
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