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Richmond Ford Lincoln

4.9

798 Lifetime Reviews

4600 W Broad St, Richmond, Virginia 23230
Open Now 9:00 AM - 8:00 PM Hours
Call (804) 358-5521

Top Reviewed Employees

Sofiane Yahiaoui, General Sales Manager/F & I Director, Richmond Ford Lincoln

Sofiane Yahiaoui

General Sales Manager/F & I Director
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Casey Longest, F & I Manger , Richmond Ford Lincoln

Casey Longest

F & I Manger
4.9
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mike Serpico, General Manager, Richmond Ford Lincoln

Mike Serpico

General Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Susan O'Dell, Service Advisor, Richmond Ford Lincoln

Susan O'Dell

Service Advisor
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

February 19, 2017

"Dealership and salesman were focused on customer service"

- FC2017

I purchased a used vehicle from Richmond Ford that had several issues with it right after purchase. I remained in contact with the salesman about all of the issues and he made every effort to correct the problems with the car. Ultimately, Richmond Ford agreed to return all of my money and worked with me on an offer for another vehicle, which I purchased. The salesman and a manager were very professional throughout the process and I was very satisfied with the car that I purchased.

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February 19, 2017

"Stress free experience."

- fordtruck2017

This was one of the easiest vehicle purchases we have ever made. There was no pressure from our sales person or the sales and finance managers. In fact, we look forward to the opportunity to work with CJ Worthington again. He kept saying we were like family but more importantly, by the end of the transaction, it certainly felt that way. Overall, every associate we dealt with was extremely friendly and willing to accommodate.

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February 17, 2017

"No pressure. Friendly staff. Attentive to service."

- newcarbuyer17

I was impressed with the staff. As soon as I walked in I was promptly greeted. That person, Bob Stone, ended up being the person who would sell me my car. They did not pressure me at any time. Even when I told them I needed to "think on it". They did not do the annoying follow-up email/phone calls. Instead, they took my word that I would come back when I said I would. I was comfortable with the entire process and am glad to be a witness to this dealer's approach to good customer service.

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Photos & Amenities

  • Free WiFi
  • Personal Work Areas
  • Wash & Vac With Service
  • 100,000 Mile Limited Warranty With New Vehicle Purchase
  • New Owner Seminar
  • Oil Change Rewards
  • After Hours Drop-Off
  • Cable TV
  • Children's Play Room
  • Customer Lounge Area
  • Express Service
  • Free Coffee
  • Free Drinks
  • Instant Financing
  • Authorized Parts Store
  • Pet Friendly
  • Shuttle Service
  • Vending Machines
Richmond Ford Lincoln, Richmond, VA, 23230